OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
Shift Pattern: 7 on 3 off, 7 on 4 off, ranging from both days and night shifts.
We are seeking a proactive and professional Duty Shift Supervisor to lead and support our on-site security team. This role is key to ensuring the smooth running of daily operations, maintaining high standards of safety and service, and developing team performance.
As a Duty Shift Supervisor, you will:
Team Leadership & Development
- Conduct initial on-site training and ongoing development for Security Officers
- Provide regular coaching, welfare checks, and performance monitoring
- Ensure all team members are engaged, motivated, and maintain high professional standards
- Manage employee relations, including coaching, counselling, and investigations in line with company policy
- Encourage staff recognition and promote award nominations
- Support retention of high-quality team members
Operational Management
• Organise daily rotas, including break and lunch cover
- Ensure all incidents are reported in line with company procedures
- Monitor and control access and egress outside normal operating hours
- Oversee radio and telephone communications, ensuring prompt and appropriate responses
- Manage key control systems and found property registers
- Ensure security procedures are followed, particularly during special assignments
Systems & Reporting
- Maintain accurate computer-based records, logs, and reports for submission to the Contract Manager
- Update internal systems with new starters and leavers
- Compile and distribute monthly reports, including car parking data and environmental inspections
- Support the issue and tracking of identity cards and photographic records
Compliance & Standards
• Ensure adherence to all company, client, and statutory policies
- Respond professionally to customer feedback or complaints
- Monitor faults in security equipment and ensure timely resolution
- Support training strategies, including emergency procedures and routine duties
- Participate in mandatory training (e.g. Data Protection, Health & Safety, Fire Safety, Manual Handling)
About You
We are looking for someone who:
- Has previous experience in a security supervisory role
- Demonstrates strong leadership and communication skills
- Is organised, detail-oriented, and confident with reporting systems
- Can manage multiple priorities in a fast-paced environment
- Is committed to high standards of professionalism and customer service
What We Offer
• Opportunity to lead and develop a dedicated team
- Ongoing training and professional development
- A supportive working environment
- Competitive salary and benefits package
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
