Peoples Ford, Falkirk is seeking a motivated and enthusiastic individual to join the team as a Vehicle Parts Advisor Modern Apprentice.
This Modern Apprenticeship offers a structured pathway into the automotive industry, combining paid employment with Scottish nationally recognised qualifications, enabling you to develop the skills and knowledge required to succeed as a vehicle parts advisor.
Working alongside experienced professionals, you will gain hands-on experience in parts identification, stock control, and customer service, providing a strong foundation for a long-term career in automotive supply chain and parts operations.
Identify and source automotive parts using electronic catalogues, manuals, and computer systems
Support customers in person, by telephone, and via email with parts enquiries and orders
Work closely with service technicians and workshop staff to ensure accurate parts ordering and timely supply
Receive, check, and organise parts deliveries, ensuring accuracy and quality standards are maintained
Monitor stock levels, assist with stock checks, and support replenishment activities
Use point-of-sale systems to process transactions, raise invoices, and update customer records
Provide product information, pricing, and basic technical guidance to customers
Handle customer queries and complaints professionally and in line with company procedures
Follow all processes relating to parts sales, returns, and warranty procedures
Attend all required training and assessments to build product knowledge, customer service skills, and industry awareness
40 hours per week, typically Monday to Friday
Normal working hours are usually 8:30am – 5:30pm, depending on dealership requirements
Off-the-job training is delivered as part of the Modern Apprenticeship through a combination of:
Apprentices are employed directly by the Ford dealership
Training may include block release, which could involve travel and overnight stays
Learning is supported through:
Practical workplace training
Classroom and virtual learning
Ongoing coaching and mentoring
Training is aligned to SQA / IMI standards, ensuring industry-recognised qualifications and job-ready skills
Modern Apprenticeship in Supply Chain / Warehousing or Automotive Parts
SCQF Level 5–6 (framework dependent)
Typical duration: 12–18 months
Includes SVQ, core skills (if required), and work-based evidence
Successful completion provides nationally recognised Scottish qualifications and progression opportunities within the automotive sector
Apprentices will be paid in line with Scottish Modern Apprenticeship rates, set by the employing dealership
Opportunities for pay progression as skills and experience develop
Aged 16+
National 4 / National 5 (or equivalent) in Maths and English (Predicted grades are accepted, provided the final results meet the required standards)
Strong interest in vehicle parts, stock control, and supply chain operations
Good attention to detail and problem-solving skills
Ability to work independently and as part of a team
Strong communication and interpersonal skills
Willingness to learn and follow workplace procedures
Basic IT skills
Working towards or holding a valid driving licence is desirable
Calex UK is the official apprenticeship recruitment and training partner to Ford in the UK. They deliver high-quality, employer-led apprenticeship programmes aligned to IMI standards.
Barriers to learning can be caused by many different difficulties including learning, physical, social, emotional, and mental health, as well as language and communication difficulties. Calex UK is an inclusive and supportive provider, with a dedicated team that will provide advice and guidance to all learners and to assess any reasonable adjustments required. Calex UK is committed to actively promoting equality of opportunity to ensure that all learners reach their full learning potential and achieve success during their learning journey. If you require any adjustments to access the application process or to discuss this in more detail, please contact us.
Applications are assessed against entry and qualification requirements
Suitable applicants will receive further information by email
If you do not hear back within 5 working days, please assume your application has been unsuccessful
Applicants must provide evidence of qualifications (National 4 Certificates or above/ or equivalent). Please note that we are unable to accept any documents other than official certificates.
For support, adjustments, or application queries, please contact: [email protected]
