Watch supervisor Work, Jobs in Llandaff, Crf (with Salaries)

Watch Supervisor
Laings —Cardiff
- £28,000 - £32,000 a year
- Full-time
- Management
- In-person
- Training & development
Quick apply
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Watch Supervisor

Laings -
Cardiff

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,000 a year

Qualifications

Management
Upselling
Complaint handling
Performance management
Retail team management
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership
Communication skills
Add-on sales

Full job description

The World of Laings

Laings is a prestigious family-run jewellers with a legacy spanning over 180 years. Established in 1840 and now safely in the hands of the sixth generation of the Laing family, Laings is one of the largest independent jewellery businesses in the UK.

With eight showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world’s most prestigious brands. We also proudly present jewellery design and services by our artisan team of watchmakers, goldsmiths and jewellery designers from our state-of-the-art workshops.

Despite an everchanging landscape, Laings continues to invest in its future. Over the coming years, the company will embark on a journey of evolution to challenge jewellery and watch retail experiences – bringing innovation to different touchpoints of the business, while never forgetting the deep-rooted heritage that anchors the Laings story.

A Career as Unique as You Are

As the face of our brand, you will create unique, welcoming and unforgettable experiences for our clients, guiding them with their purchases and providing expert advice along the way. This role is deserving of someone with exceptional sales and customer service beyond the normal retail environment, with a key focus on the luxury sector. Passion should come as standard and creating magical moments will part of your everyday environment. Our Cardiff team assist 38.75 hours per week, 5 days out of 7.

Here is How We envision Your Role:

Demonstrates ability to motivate and develop others through coaching
Promotes clear communication between Sales floor and Management Team
Provide flexibility to assist in other departments when required
Conduct monthly 1-1s
Provide feedback both on positive performance and on areas that require improvement to members of the team
Conduct RTW meetings
Attend management meetings where required
Complaint Handling
Ensure that all personal targets and team targets are met
Awareness of shop targets
Always ensure appropriate level of cover on the shop floor
Demonstrate awareness of how all departments operate within the store
Conduct investigations
Keyholding where required
Make sure that your displays are of the highest standard
Responsibility for your own development
Keep discounting to a minimum
Increase sales – drive sales by example through individual performance.
Be aware of opportunities to upsell and add-ons
Taking in repairs from customers

The Perfect Person We are Looking For:

Good, positive attitude
Willingness to help others to succeed
Coach and develop team
Motivated to achieve personal and shop targets
Lead by example
Sales Ability
Ability to work under pressure and manage workload
Ability to work as both part of a team and under own initiative
Excellent communication skills - both written and verbal with the ability to influence without power
Excellent interpersonal and customer service skills
Must possess jewellery and watch knowledge

Pay: £28,000.00-£32,000.00 per year

Work Location: In person

Quick apply

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watch supervisor jobs in llandaff, crf

Watch Supervisor

Full Time Supervisor, Tommy Hilfiger - Bridgend

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