It service analyst Work, Jobs in Llandough, Vgl (with Salaries)

IT Service Analyst
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
- Employee discount
Quick apply
6d
Performance Analyst
The Welsh Rugby Union —Pontyclun
- Hybrid work
- No degree
- Organisational skills
- IT
- Free parking
- Employee assistance programme
17h
Academy IT Analyst
Bridewell —Cardiff
- Full-time
- Hybrid work
- No experience needed
- Travel
- IT
Quick apply
8d
Business Analyst
CGI —Bridgend
- Full-time
- Data analysis skills
- Software development
- Agile
Quick apply
IT Service Analyst
Legal & General Investment Management —Cardiff
- Azure
- SQL
- AWS
- Employee discount
6d
Data Analyst
Caredig —Swansea
- £38,700 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- No degree
- Paid training
- Annual leave
9d
Data & Insight Analyst
Pobl Group —Cardiff
- £51,604 a year
- Full-time
- Hybrid work
- Oracle
- SQL
- Continuous improvement
- Employee discount
- Sick pay
2d
Data Analyst / Dadansoddydd Data
S4C —Cardiff
- £40,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Analysis skills
- Annual leave
Quick apply
7d
Development Programme - Junior Business Analyst
Driver and Vehicle Licensing Agency —Swansea
- £30,485 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Free parking
- Annual leave
10d
Operational Excellence Analyst
General Dynamics Land Systems UK —Pentrebach
- £32,800 - £41,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- No degree
Data Protection Monitoring & Compliance Analyst (FTC)
OFGEM —Cardiff
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
- Flexible schedule
12d
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
8d
Finance Analyst - Clinical Operations
PCI Pharma Services —Bridgend
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
6d
IOM Senior Partnership Analyst
HM Prison & Probation Service —Bridgend
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
6d
Business Analyst
Amentum —Cardiff
- Full-time
- Analysis skills
- Agile
- Communication skills
- Employee assistance programme
Management Information Analyst
Legal & General Investment Management —Cardiff
- Microsoft Excel
- SQL
- Employee discount
8d
Data Analyst (SQL & Python)
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Python
- Employee discount
Quick apply
Data Protection Monitoring & Compliance Analyst
OFGEM —Cardiff
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
- Flexible schedule
12d
Performance Analyst
Scrumconnect Consulting —Bridgend
- £50,000 - £55,000 a year
- SQL
- Mentoring
- IT
Product Owner
Scrumconnect Consulting —Swansea
- £65,000 a year
- Full-time
- Hybrid work
- AWS
- Product management
- APIs
- Annual leave

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IT Service Analyst

LegalAndGeneral
Cardiff

Quick apply

Job details

Full-time
6 days ago

Benefits

Company pension
Employee discount
Car scheme

Qualifications

SFTP
Azure
SQL
AWS
ITIL
Agile
IT

Full job description

Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Who we are

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.

We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.

Job Description

We have a fantastic opportunity for an IT Ops Service Support Analyst to join our Retail Support Services (RSS) team .

This is the ideal role for someone in service support looking for their next challenge.

What you'll be doing:

Providing expert consultancy and resolution for incidents, requests & problems collaborating with multiple internal and external support teams to ensure issues are resolved within agreed service levels and to customer satisfaction. Escalating issues likely to cause an extended service outage or service level breaches in line with established procedures
Providing technical consultancy i.e. file transfer/SFTP to external clients for new and existing schemes
Providing out of hours and weekend support as per the business need
Ensuring all support and maintenance provided by 3rd party suppliers, under the individual's control, is delivered within agreed service levels
Leading proactive incident triage and reducing incident volumes through problem analysis, trend identification and recommendations to Product Owners for corrective action
Contributing to clear, effective communication tailored to the audience situation and the desired outcome
Monitoring, reporting and broadcasting information relating to service availability, in respect of hardware and software, using appropriate systems as necessary
Contributing to the define, design, build and deliver stages of Continuity tests within sphere of influence, as per the rolling Disaster Recovery schedule
Executing the delivery of assigned change initiatives adhering to change control procedures. Complying with agreed methodology, standards, policies & procedures to produce high quality support documentation and providing feedback to drive continuous improvement

Who we're looking for:

ITIL Service Management (or equivalent)
Experience of working in a Service Support Role with a good awareness of Service Management Principles
IT Service Management experience in an outsourced environment
Awareness of Agile delivery, Lean methodology and DevOps
SQL (basic queries)
Dynatrace
Datadog, AWS and Azure experience
Appreciation of the Retail Workplace Pensions & Protection Industry and the regulatory frameworks

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
Generous pension contribution
Life assurance
Healthcare Plan (permanent employees only)
At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
Competitive family leave
Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
There are many discounts we offer – both for our own products and at a range of high street stores and online
We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

Quick apply

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