About the Role
We are looking for an organised, proactive and enthusiastic Service Coordinator to join the team at Full Circle Security Systems Limited.
This is a key role within our business, responsible for coordinating our engineers, managing the service schedule and ensuring they have everything they need to complete their work efficiently and professionally.
You will be the link between our customers, engineers, suppliers and the wider office team, making sure jobs are raised correctly, scheduled effectively and followed through to completion.
This is a busy and varied full-time position that would suit someone who enjoys being organised, solving problems and keeping things moving. We are looking for someone who takes ownership, has excellent attention to detail and is comfortable working in a fast-paced environment where priorities can change throughout the day.
Key Responsibilities
- Planning and coordinating the daily workload for our engineers
- Allocating service, maintenance and installation jobs to the appropriate engineer
- Raising new jobs and ensuring all relevant information is recorded accurately
- Checking job requirements in advance and making sure engineers have the correct products, parts, equipment and information they need
- Liaising with engineers throughout the day to manage progress, changes and unexpected issues
- Scheduling customer appointments and keeping customers informed of any changes
- Coordinating reactive and planned maintenance visits
- Monitoring outstanding jobs and ensuring they are followed through to completion
- Liaising with suppliers and the wider team to source products and parts where required
- Managing changes to the engineer schedule and responding quickly to urgent requirements
- Keeping our job management systems and records accurate and up to date
- Ensuring completed jobs are properly recorded and passed through the relevant processes
- Identifying potential issues before they become problems and taking ownership of resolving them
About You
We are looking for someone who is organised, reliable, positive and genuinely enjoys making things happen.
You will need to be comfortable communicating with different people throughout the day, from engineers and customers to suppliers and colleagues. You should be able to remain calm when things change and be confident making decisions and prioritising competing demands.
The ideal candidate will have:
- Excellent organisational and time-management skills
- Strong attention to detail
- Excellent communication skills, both written and verbal
- A proactive approach and the ability to use initiative
- The ability to prioritise and manage multiple jobs at the same time
- Good computer skills and confidence using different systems
- A practical, problem-solving approach
- The ability to work well under pressure
- A strong sense of ownership and accountability
- A professional and friendly manner
- A genuine desire to contribute to the success of the business
Previous experience in service coordination, engineering planning, scheduling, facilities, maintenance, field service or a similar role is a key requirement for this role.
What We're Looking For
This is an important role within our business, and we're looking for someone who will embrace the opportunity, become an integral part of the team and want to make a real difference.
We want someone who doesn't simply wait to be told what needs doing. You'll be someone who looks ahead, spots what is needed, communicates effectively and takes responsibility for getting things sorted.
No two days will be exactly the same, so flexibility, common sense and a positive attitude are essential.
About Full Circle Security Systems
About Full Circle Security Systems
Full Circle Security Systems is an established fire and security systems company providing professional security solutions and ongoing service and maintenance to our customers.
Our work covers a range of fire, security and associated systems, including fire alarms, intruder alarms, CCTV, access control, intercom systems, security lighting and network infrastructure.
We pride ourselves on providing a professional, reliable and personal service to our customers, and our engineers are an important part of that reputation.
As Service Coordinator, you will play a key role in supporting our engineers
Pay: £30,000.00-£35,000.00 per year
Application question(s):
- Only applicants with a minimum of 2 years experience in a similar role will be considered
Work Location: In person
