We’re looking for a Motor Underwriter to join our team at Admiral Money!
About us
Admiral Money is the dynamic lending arm of Admiral Group, offering personal loans, motor finance, and homeowner loans since 2017. We’re building something special for our customers and are looking for curious, driven individuals ready to learn, take on challenges, and make an impact.
We’re proud to be a certified Great Place to Work for over 25 years, with recognition for Women and Wellbeing. Our inclusive culture empowers everyone to Be You.
Need support during the recruitment process? Just let us know – we’re here to help.
The role
You’ll play a key role in shaping our new product offering, working closely with the Motor Underwriting team to ensure processes are efficient, effective, and deliver exceptional customer experiences.
You’ll manage your workload with accuracy and attention to detail, making informed decisions on applications submitted online or through dealerships. Bringing a strong customer and business focus, you’ll contribute to a collaborative team culture, sharing knowledge and best practice.
As our product range grows, you’ll support underwriting across additional areas, always maintaining high standards and meeting SLAs to ensure a positive and seamless customer journey. This is a great opportunity for someone ambitious, motivated, and eager to develop within a growing lending business.
Please note: you will be expected to work from our Cardiff office 1 day per week.
Key Responsibilities
- Checking applications meet criteria of requested product (dealer, digital and unsecured), assess ID&V tools, credit eligibility alongside affordability rationale.
- Serve as a subject matter expert for the Underwriting team supporting optimisation of policies and process
- Support achieving KPIs and SLA’s
- As this role is based in a new and growing team, you will be responsible for ensuring that best practise and expertise are shared across the operational teams and business where appropriate.
Skills and Experience
Essential Requirements
- Previous motor finance underwriting experience with a focus on positive customer outcomes
- Strong analytical skills
- Excellent attention to detail
- Confident communicator across all levels of the business
- Professional telephony skills with experience engaging customers and dealers
- Strong literacy and numeracy
- Collaborative team player who builds positive relationships and contributes to a supportive team culture
- Open to coaching, development, and feedback
- Motivated, resilient, and comfortable working in a fast‑paced environment
- Able to meet deadlines and achieve KPIs
- Proactive, organised, and able to manage workload independently
- Positive, can‑do attitude and supportive of business change
- Willing to share ideas and contribute to continuous improvement
Desirable Requirements
- Knowledge of FCA regulations
- Experience with: Open Banking, CIFAS, SIRA, LexisNexis
Working Hours
Your usual working hours for this role is 37.5 hours per week and business hours are 08:00–18:00 Monday to Friday, 09:00–17:00 on Saturdays and 10:00–16:00 on Sundays. You’ll typically work two weekend days per month.
When you work a Saturday or Sunday, you’ll receive a day off in lieu during the week. We’ll always provide reasonable notice of any shift changes.
Admiral: Where You Can
We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.
We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.
Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.
As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.
If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email [email protected] or contact us on 07780038264. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.
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