About the role: Workshop Controller (North Wales)
Salary: £36,160 per annum, OTE £41,160
Full Time, Permanent position
Hours: Monday to Friday 45 hours per week
Drive Workshop Excellence – Workshop Controller at Halliwell Jones (North Wales) Ltd
At Halliwell Jones, precision, efficiency, and teamwork drive everything we do. As a Workshop Controller at our North Wales centre in Llandudno, you’ll coordinate activities, optimise productivity, and ensure every vehicle meets the exceptional standards our customers expect. You’ll lead a team that takes pride in its work, delivering results every day and seeing the direct impact of your decisions in a fast-paced, high-performing environment. This is an opportunity to grow your career while making a real impact on a high-performing workshop.
What we can offer you
Time to Unwind – Enjoy 22 days’ holiday, increasing to 25 days with length of service, plus your birthday off to celebrate!
Drive the brand – Access to a new car at a reduced cost through our salary sacrifice Employee Car Scheme (availability, terms, conditions and eligibility criteria apply)
Work Where People Matter – A friendly, family-run business with a supportive team culture
Expert Training – Specialist development with BMW UK to keep your skills sharp
Gain Accreditation – Boost your career with official BMW certification
Grow With Us – Ongoing learning and a clear path to progression
Enjoy Your Environment – Work in a modern, high-spec facility designed for excellence
️Security and Peace of Mind – Benefit from our Life Assurance Scheme
Your Responsibilities
To supervise the workshop and its staff to achieve an agreed level of quality, efficiency and profitability.
Manage workshop activity relating to technical issues and systems and overall productivity.
What we're looking for
Possess a track record of high achievement within the aftersales/service arena.
Able to fully exploit all opportunities available.
Ability to work alongside a strong company management team is essential.
Possess good judgement and ability to act with discretion, diplomacy and tact.
Proven high level of customer satisfaction, as well as planning, controlling and monitoring processes in customer services area.
Excellent customer service skills with an outstanding commitment, attitude and passion for providing the best possible standard of customer service.
A commitment to maintain standards of performance of the service team through effective coaching and performance management.
An enthusiastic, dynamic and team orientated personality that offers help and support to others.
Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.
Ability to work weekends and bank holidays.
Thorough knowledge of computer applications (MS Office, Drive).
Full valid UK driving licence.
Don’t just manage a workshop—shape an operation. Apply today via the link or send your CV to the address below and become part of a team that values skill, efficiency, and excellence.
Halliwell Jones (Wilmslow) Ltd
Coppice Way
Handforth
Cheshire
SK9 3PB
Work Location: In person
