Performance improvement specialist Work, Jobs in Llansantffraid Ym Mechain, Pow (with Salaries)

Service Delivery Manager
Specialist Network Operations —Oswestry
- £30,000 - £35,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Computer networking
Quick apply
12d
Managing Partner (Performance & Search-Led Portfolio)
Croud —Shrewsbury
- £67,000 - £82,000 a year
- Hybrid work
- Business development
- Analysis skills
- Leadership
- Life insurance
Quick apply
Trade Compliance Manager (Customs)
Caterpillar —Shrewsbury
- From £57,737 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Supervising experience
- Annual leave
Practice Director
IVC —Shrewsbury
- £50,000 - £65,000 a year
- Full-time
- Leadership
- Communication skills
- Employee discount
Planning Director
Croud —Shrewsbury
- £55,140 - £62,640 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Presentation skills
- Life insurance
Quick apply
Area Support Manager - Staffordshire and Shropshire
IVC —Whitchurch
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Travel
- Mentoring
- Organisational skills
- Employee discount
2d
Service Manager
Gray Healthcare Ltd —Wrexham
- £37,000 - £40,000 a year
- Full-time
- Microsoft Office
- Travel
- Contracts
- Free parking
Quick apply
SEO Senior Account Manager
Croud —Shrewsbury
- £37,720 - £42,720 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Life insurance
Quick apply
Site Implanted Technical Service
FLSmidth, Inc. —Welshpool
- Full-time
- Sales
- Marketing
- Engineering
- Employee assistance programme
- Flexible schedule
Head & Neck Support Coordinator
The Shrewsbury and Telford Hospital NHS Trust —Shrewsbury
- £25,760 - £27,476 a year
- Full-time
- Hospital
- SQL
- Patient care
1d
Payroll Services Manager
Harbor —Wrexham
- Hybrid work
- Team management
- Communication skills
Quick apply
2d
Equine Veterinary Surgeon
IVC —Shrewsbury
- Up to £50,000 a year
- Communication skills
- Employee discount
1d

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Managing Partner (Performance & Search-Led Portfolio)
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Proven track record of driving revenue growth, profitability and client satisfaction. Deep understanding of the digital marketing landscape, with particular…
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Paid Media Executive
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You'll spend a lot of time analysing campaign performance, identifying opportunities for improvement and understanding what is driving results.
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12d

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Service Delivery Manager

Specialist Network Operations
Oswestry

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
12 days ago

Qualifications

Jira
ITIL Certification
Operations management
Performance management
Analysis skills
Presentation skills
ITIL
Computer networking
Telecommunication
ServiceNow
Leadership
Communication skills

Full job description

Reports to: Head of Service Management

As a Service Delivery Manager (SDM), you will be responsible for the day-to-day delivery and operational performance of services provided to assigned customers or service areas. You will act as the primary operational point of contact, ensuring services are delivered in line with contractual commitments, Service Level Agreements (SLAs), and customer expectations.

The Service Delivery Manager will work closely with Operations, Service Management, Engineering, Project Delivery, and Customer stakeholders to ensure service quality, customer satisfaction, continual improvement, and effective management of operational risks and escalations. This role requires strong stakeholder management skills, operational leadership, and a proactive approach to service excellence.

Key ResponsibilitiesService Delivery Management

Own the operational delivery of services for assigned customers or service portfolios.
Ensure services are delivered in accordance with contractual obligations, SLAs, OLAs, and agreed KPIs.
Monitor service performance and proactively identify service risks, issues, and opportunities for improvement.
Coordinate internal teams to ensure consistent and effective service delivery.
Maintain overall accountability for customer service health and operational stability.

Customer Relationship Management

Act as the primary operational contact for assigned customers.
Build and maintain strong working relationships with customer stakeholders.
Manage customer expectations and ensure effective communication of service performance and ongoing activities.
Drive customer satisfaction through professional engagement and proactive service management.
Represent the customer perspective within operational and service review forums.

Service Reviews & Reporting

Lead regular service review meetings with customers and internal stakeholders.
Produce and present service reports demonstrating SLA performance, KPI achievement, trends, risks, and improvement activities.
Provide performance insights and recommendations to support continual service improvement.
Ensure service reporting remains accurate, timely, and aligned to contractual requirements.

Incident, Problem & Escalation Management

Coordinate operational response to significant service-impacting incidents.
Manage customer communications during major incidents and high-priority service disruptions.
Track incident resolution activities and ensure agreed actions are completed.
Participate in root cause reviews and drive follow-up actions arising from Problem Management activities.
Manage escalations through to satisfactory resolution, ensuring appropriate stakeholder engagement throughout.

Continual Service Improvement

Identify opportunities to improve service quality, efficiency, customer experience, and operational effectiveness.
Maintain a service improvement register and track progress against agreed improvement plans.
Work collaboratively with operational and engineering teams to implement service enhancements.
Support initiatives designed to improve SLA achievement and customer outcomes.

Governance & Risk Management

Ensure service delivery activities comply with defined service management processes and governance standards.
Maintain visibility of operational risks and coordinate mitigation activities.
Support audit, compliance, and reporting activities as required.
Ensure service documentation remains accurate, current, and fit for purpose.

Commercial & Contractual Awareness

Maintain an understanding of customer contractual obligations and service commitments.
Support management of contract deliverables and identify potential service-related risks or opportunities.
Assist with service change requests, contract reviews, and onboarding of new service requirements.
Support achievement of customer retention and growth objectives through excellent service delivery.

Qualifications & Experience

Minimum 3 years' experience in Service Delivery, Service Management, Operations Management, or a related role.
Demonstrable experience managing customer-facing service relationships.
Experience working within ITIL-based service management environments.
Strong understanding of SLA, KPI, and service performance management.
Experience managing operational escalations and major incidents.
Excellent communication and stakeholder management skills.
Strong analytical, organisational, and problem-solving abilities.

Desirable Skills

ITIL Foundation certification.
Experience within Managed Services, Telecommunications, Network Operations, or Technology Services.
Experience with service management tools such as Jira, ServiceNow, Halo, or similar platforms.
Experience leading service reviews and presenting performance information to customers.
Understanding of Continual Service Improvement methodologies.

Why Join Us?

Play a key role in delivering exceptional customer outcomes.
Work closely with operational, engineering, and leadership teams.
Influence service quality, customer satisfaction, and operational excellence.
Be part of a culture focused on continual improvement and customer success.

Job Type: Full-time, Permanent
Work Location: Office Based

Pay: £30,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

performance improvement specialist jobs in llansantffraid ym mechain, pow

Service Delivery Manager

Managing Partner (Performance & Search-Led Portfolio)

Trade Compliance Manager (Customs)

Practice Director

Planning Director

Area Support Manager - Staffordshire and Shropshire

Service Manager

SEO Senior Account Manager

Site Implanted Technical Service

Head & Neck Support Coordinator

Payroll Services Manager

Equine Veterinary Surgeon

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