Vulnerable customer support officer Work, Jobs in Llantrisant, Rct (with Salaries)

Vulnerable Customer Support Officer
Capital on Tap —Cardiff
- £27,000 - £34,000 a year
- Full-time
- Communication skills
- Time management
10d
Housing Options Officer
Civic Recruitment Limited —Pontypridd
- Customer service
- Organisational skills
- Communication skills
Quick apply
14d
Recruitment Support Officer
Civic Recruitment Limited —Cardiff
- Full-time
- Experience working with children
- Recruiting
Quick apply
Accommodation Officer (Housing)
Civic Recruitment Limited —Newport
- £20.49 an hour
- Temporary
- Writing skills
- Travel
- Organisational skills
Quick apply
E+ Customer Experience Officer
British Council —Cardiff
- £25,520 a year
- Hybrid work
- English
- No degree
- Organisational skills
Scheme Support Officer - Substance misuse
Pobl Group —Cardiff
- £25,877.80 a year
- Full-time
- Computer literacy
- Writing skills
- Computer skills
11d
Casual Community Meals Delivery Officer
North Somerset Council —North Somerset
- £13.05 - £14.63 an hour
- Weekend availability
- Customer service
- English
- Communication skills
- Annual leave
12d

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Vulnerable Customer Support Officer
Capital on Tap —Cardiff
Managing your own portfolio of vulnerable customers, providing outstanding support and service to best assist our customers. 6 free therapy sessions per year.
£27,000 - £34,000 a year
10d
Care Services Customer Partner
Boots —Pontypridd
You will work in partnership with a local network of around 40 care homes, store teams and GP surgeries to deliver outstanding care to enable retention of…
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vulnerable customer support officer jobs near llantrisant, rct

Vulnerable Customer Support Officer

Capital on Tap -
Cardiff

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Job details

Full-time
£27,000 - £34,000 a year
10 days ago

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Private medical insurance
Sabbatical

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Internal department liaison
Arrears management
Customer support
Customer interaction
Communication skills
Time management

Full job description

We're Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We've done a pretty good job so far, but we're just getting started!

Check out the development opportunities in the Specialist Support team.

Cardiff | 3 days in office, 2 from home (Fully office-based for the first 3 months)

Shifts - 37.5 hours per week Monday - Friday between 8am - 8pm.

Specialist Support Team

As a Vulnerable Customer Support Officer on our Specialist Support team, you'll play a vital role in delivering tailored support to customers who require additional care. You'll carry out detailed vulnerability assessments, review customer accounts, and ensure every individual is treated with empathy, dignity, and respect. The role involves managing complex cases, identifying emerging trends, and contributing to strategies that enhance support for customers in arrears.

We encourage applicants to carefully consider the nature of this role, as it involves handling sensitive conversations that may be emotionally challenging at times. We kindly ask that you apply only if you feel comfortable managing these types of discussions in a professional and supportive manner.

What You'll Be Doing

Taking escalated inbound calls from vulnerable customers who are experiencing financial difficulty and are in financial arrears.
Managing your own portfolio of vulnerable customers, providing outstanding support and service to best assist our customers.
Using your knowledge and expertise to ensure you meet key metrics and treating customers fairly principles.
Working collaboratively with other departments in Capital on Tap to provide a seamless customer experience.
Conduct thorough reviews of required documentation, such as bank statements and income and expenditure forms.

We're Looking For

Experience working in a financial vulnerability support role as well as experience in handling collections and arrears.
A background in a contact centre environment, with strong verbal and written communication skills.
The ability to demonstrate resilience and a proactive mindset, with the confidence to take initiative and solve problems effectively.
A good knowledge and understanding of collections and arrears is desirable.
Strong time management with the capacity to effectively prioritise and manage your workload.

Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:

Starting salary £27,000 - £34,000 Depending on experience
Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Interview Process
First stage: 30 minutes intro and values call with Talent Partner (Video call)
Final stage: 60 minutes experience and team fit interview with the team lead and a few members of the team (In-person)

Other Info
Check out our 'Top Tips' for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
Email [email protected] if you have any questions.

Excited to work here? Apply!
If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Apply Now

Refine Your Search

vulnerable customer support officer jobs in llantrisant, rct

Vulnerable Customer Support Officer

Housing Options Officer

Recruitment Support Officer

Accommodation Officer (Housing)

E+ Customer Experience Officer

Scheme Support Officer - Substance misuse

Casual Community Meals Delivery Officer

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