2nd/3rd line support Work, Jobs in London, Eng (with Salaries)

First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Annual leave
Quick apply
14d
IT Support Field Engineer (North London)
Outcomes First Group —North London
- Up to £35,000 a year
- Monday to Friday
- Azure
- Management
- Microsoft Office
- Employee discount
13d
Trust IT Manager
turn IT on —London
- £37,000 - £42,000 a year
- Full-time
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
IT Manager
turn IT on —London
- £33,000 - £41,000 a year
- Full-time
- Customer service
- Computer networking
- IT
- Employee assistance programme
- Employee discount
Quick apply
Operations Engineer
The Telegraph —London
- 8 hour shift
- Hybrid work
- Microsoft Office
- JavaScript
- Agile
Quick apply
Technical Support Specialist
Qualient Solutions —London
- Azure
- Customer service
- DevOps
IT Manager - Network Manager - School
hireful —Northolt
- £40,000 - £44,000 a year
- Full-time
- Azure
- Microsoft Office
- IT
Quick apply
Intune Engineer
Bauer Media Group —London
- Azure
- DevOps
- Travel

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Based on your search for 2nd/3rd line support

First Line Support Engineer
British Transport Police —London
Salary sacrifice options for cycles, home technology, gym membership, and electric vehicles. Bespoke benefits platform and Blue Light Card access.
£39,871.93 a year
Quick apply
11h
Operations Support
Cora Health —London
In this pivotal role, you will support the smooth running of NHS and healthcare patient services, working closely with the Operations Manager to analyse data,…
Up to £30,000 a year

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First Line Service Desk Analyst

T-Tech -
London

Quick apply

Job details

Full-time
£30,000 a year
14 days ago

Benefits

Annual leave

Qualifications

Microsoft Outlook
Customer service
Windows
Technical support
IT support
SharePoint
Leadership
Communication skills
Active Directory

Full job description

About the Role
We are looking for a motivated and customer-focused First Line Service Desk Engineer to join our growing IT support team. This is a fantastic opportunity for someone with at least 6 months’ experience in an IT support environment who is looking to build their career.

You will be the first point of contact for users, providing high-quality technical support while delivering an excellent customer experience.

Key Responsibilities

Provide 1st line technical support via phone, email, and remote tools
Troubleshoot and resolve issues across the Microsoft technology stack
Log, update, and manage tickets through the service desk system
Escalate complex issues to 2nd/3rd line teams where appropriate
Maintain clear communication with users throughout issue resolution
Deliver a consistently high level of customer service

Requirements

Minimum 6 months’ experience in a Service Desk / IT Support role

Working knowledge of the Microsoft stack, including:

Windows OS
Microsoft 365 (Outlook, Teams, SharePoint)
Active Directory

Strong customer service and communication skills

Ability to troubleshoot and prioritise workloads effectively

A proactive and positive team player

Recruitment Process

Telephone interview with the Recruitment Manager
30-minute Microsoft Teams interview with the Hiring Manager
Online Thrive Assessment
Final stage interview

Benefits

23 days annual leave plus your birthday off
BUPA Cash Plan
50% flexible working
Work from home allowance
Two charity days per year
Professional training and funded courses
Three social events per year
A leadership role within a growing and innovative business
Opportunity to influence product, strategy, and delivery
A collaborative and high-performing team environment
Competitive salary and benefits package

Quick apply

Refine Your Search

2nd/3rd line support jobs in london, eng

First Line Service Desk Analyst

IT Support Field Engineer (North London)

Trust IT Manager

IT Manager

Operations Engineer

Technical Support Specialist

IT Manager - Network Manager - School

Intune Engineer

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