Ref Number
B28-00284
Professional Expertise
Estates, Facilities, Accommodation and Safety
Department
Finance, Commercial and Estates (B28)
Location
London
Working Pattern
Full time
Salary
£28,258-£29,412
Contract Type
Permanent
Working Type
On site
Available for Secondment
No
Closing Date
19-Jun-2026
At UCL Accommodation, we’re proud to provide more than just student housing — we help create welcoming communities where students can thrive. As part of one of the world’s leading universities, our award-winning accommodation team supports over 6,500 students across more than 26 halls of residence throughout London.
Our mission is to deliver an exceptional student experience by creating safe, inclusive and vibrant living environments where every resident feels at home. Located across some of London’s most exciting neighbourhoods including Bloomsbury, Camden and Victoria, our residences place students at the heart of university life.
We’re an ambitious, supportive and people-focused team that values collaboration, innovation and excellent customer service. If you’re passionate about helping people and want to make a real impact in a fast-paced environment, we’d love to hear from you.
We’re looking for a proactive and customer-focused Assistant Accommodation Advisor to join our Accommodation team. This is a varied and rewarding role where no two days are the same.
As a key front-of-house representative, you’ll provide a welcoming and professional service to students, visitors and contractors while supporting the smooth day-to-day operation of one of our accommodation sites. You’ll assist with reception services, resident administration, check-ins and check-outs, maintenance reporting and student support.
You’ll also play an important role in helping to create a positive student experience by supporting events, resolving queries and working collaboratively with colleagues across the department.
This role would suit someone who enjoys working with people, thrives in a busy environment and takes pride in delivering outstanding customer service.
You are a positive, approachable and organised individual who is passionate about delivering excellent customer service. You enjoy working with people, communicating confidently and building strong relationships with both colleagues and customers.
You will have experience in a customer-facing or administrative environment and will be able to remain calm and professional when handling challenging situations. You are comfortable working in a fast-paced environment, managing multiple priorities and maintaining a high level of accuracy and attention to detail.
You will also be a strong team player with a flexible and proactive approach, willing to support colleagues and contribute positively to the wider student experience. Experience within accommodation, hospitality, retail or student services would be beneficial, but most importantly, you will be enthusiastic, reliable and committed to creating a welcoming environment for all residents.
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.
These include people from Black, Asian and ethnic minority backgrounds; disabled people; and for our Grade 9 and 10 roles, women.
