Arc recruitment Work, Jobs in London, Eng (with Salaries)

Travel Support Consultant, London
Duffel —London
- Weekend availability
- Customer service
Quick apply
Systems Analyst
The Royal Household —London
- From £41,000 a year
- Full-time
- Azure
- SQL
- IT
- Annual leave
- Employee discount
5d
Transformation Manager
Life Arc —London
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
Internal Communications Manager
Multiverse —London
- Hybrid work
- Gym membership
- Life insurance
Quick apply
Senior Test Analyst - Brno
Deltatre —London
- English
- Product management
- Agile
- Annual leave
Quick apply
Director, Preclinical External Innovation
Life Arc —London
- Full-time
- Doctoral degree
- Leadership
- Communication skills
- Annual leave
Enterprise Account Executive
nCino —London
- £69,300 - £128,200 a year
- Full-time
- Sales
- Salesforce
- Bachelor's degree
- Employee stock purchase plan
- Annual leave
1d
Group Internal Controls Manager
Lightsource BP —London
- Continuous improvement
- Accounting
- Communication skills
Business Support Manager – 12 Month Maternity Cover
Life Arc —London
- Full-time
- Microsoft Office
- Administrative experience
- No degree
- Annual leave
13d
Senior Content Producer - EXTEND
BBC —London
- £45,000 - £65,000 a year
- Full-time
- Hybrid work
8h
Managing Director, Chief Evaluator
European Bank for Reconstruction and Development —London
- Master's degree
- Business
- Leadership
Associate Director, Business Development
Life Arc —London
- Full-time
- Doctoral degree
- Business development
- Business
- Annual leave
Investment Manager / Senior Investment Manager or Associate Director, Investment Management.
Arbuthnot Latham —London
- Analysis skills
Senior Planner (Policy)
AECOM —London
- Full-time
- Hybrid work
- Business development
- Project management
- Communication skills
8d
Director, Preclinical Strategy and Portfolio, Diagnostics
Life Arc —London
- Full-time
- Hybrid work
- Doctoral degree
- Leadership
- Annual leave
Senior Executive Publisher - PeerJ & F1000
Taylor and Francis —London
- Full-time
- Hybrid work
- Machine learning
- Leadership
- Communication skills
- Annual leave
- Work from home
Quick apply
5d
AWS Solutions Architect
TransAct, a Presidio Company —London
- Hybrid work
- AWS
- Travel
- IT
Scenic Metalworker, Production Workshop
Royal Ballet and Opera —London
- £42,571.31 a year
- Full-time
- Welding
1d
Head of AI and Analytics Strategy and Exploration
SWIFT Financial Messaging Services —London
- Financial services
- AI
- Leadership
Director, Rare Disease Network
Life Arc —London
- Full-time
- Hybrid work
- Doctoral degree
- Master's degree
- Driving
- Annual leave

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Travel Support Consultant, London

Duffel
London

Quick apply

Job details

Full-time

Qualifications

Customer service
Zendesk
Customer support

Full job description

The candidate must be able to work UK business hours, with some flexibility on shift patterns.

We are making travel effortless. Join us.

Whether it’s to visit the people closest to us, starting an exciting adventure, or a career-defining business trip, travel is an essential part of our lives. Yet we've all experienced the aches and pains of getting to our destination. Today, more than 4 billion airline passengers rely on technology that hasn't kept up with the expectations of the modern connected traveller.

That’s why we’ve started to rebuild the infrastructure that underpins the travel industry. We’re on a mission to unravel travel — simplifying systems and building the tools that will make the future of travel effortless.

We were part of Y Combinator S18's cohort and we are backed by Benchmark, Blossom, Index Ventures and Kima Ventures. A fantastic set of investors that has helped build some of the world's largest companies.

Something to consider when reading this job advert

We know people engage with job adverts differently. Some will view it as a checklist that needs to be at 100% before applying; others will see 60% as good enough. If you think you have what it takes but don't necessarily meet all the requirements on the job description, please still get in touch. We'd love to have a chat, learn more about you and see if it could be a great fit.

Travel Operations at Duffel

The Travel Ops team is there to handle all types of queries related to bookings - whether that's voluntary changes requested by the passenger or involuntary changes initiated from the airline's side. We work with our customers to make sure that their travellers receive great customer service.

This role is more than a typical customer support job.

You may have experience of one or more of the following roles: Travel Advisor, Travel Agent, Travel Consultant, Travel Sales Consultant, Ticketing Agent, Travel Counsellor.

What we're looking for in you

Must be able to work UK business hours, with some flexibility on shift patterns.
Must be able to come into the London office twice a week.
At least 3 years worth of experience using a GDS (Travelport/Galileo or Sabre preferred)
Strong knowledge of air fares, ticketing, re-issues and refunds
Experience with NDC systems such as Farelogix SPRK, IAG TAP strongly preferred
Ability to think outside-the-box and willingness to go the extra mile
Customer obsessed, you're passionate about delivering exceptional customer service
Experience using Zendesk for customer support queries is preferred (Voice, Chat & Email channels)
Previous experience with BSP Link or ARC knowledge is preferable

What you'll be doing

You’ll be the first point of contact for our customers, handling incoming emails, calls and live chat messages to assist with their queries
Bringing back client feedback and insights to help our team build better products and improve our customer journey
Supporting with other team functions such as but not limited to reconciliation, management of ADMs and training new team members
Building relationships with travellers & travel sellers using the Duffel platform
Acting as an escalation point when needed for the Outsource Team
May be required to work some weekends

What you can expect from us

We’re dedicated to your personal growth. Our environment is comfortable physically, but also in that our ears are always open to any ideas, concerns and questions. We believe that everyone should have pride in their work, taking full ownership of it and its impact. That’s why everyone who joins Duffel owns a share of the company.

We are an equal opportunities employer. We believe that the key to our success is employing a diverse team, that’s why recruitment decisions are only based on your experience and skills. We value your ability to problem solve and build amazing things so we welcome applications for everyone – regardless of age, sex, disability, sexual orientation, race, religion or belief.

Note to recruitment agencies

Duffel does not accept speculative CV's from external parties. Any unsolicited CV's sent to us will be treated as property of Duffel, and any attached terms and conditions associated with these CV's will be null and void.

Quick apply

Refine Your Search

arc recruitment jobs in london, eng

Travel Support Consultant, London

Systems Analyst

Transformation Manager

Internal Communications Manager

Senior Test Analyst - Brno

Director, Preclinical External Innovation

Enterprise Account Executive

Group Internal Controls Manager

Business Support Manager – 12 Month Maternity Cover

Senior Content Producer - EXTEND

Managing Director, Chief Evaluator

Associate Director, Business Development

Investment Manager / Senior Investment Manager or Associate Director, Investment Management.

Senior Planner (Policy)

Director, Preclinical Strategy and Portfolio, Diagnostics

Senior Executive Publisher - PeerJ & F1000

AWS Solutions Architect

Scenic Metalworker, Production Workshop

Head of AI and Analytics Strategy and Exploration

Director, Rare Disease Network

I want to receive the latest job alerts for arc recruitment in london, eng

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