Business operation manager Work, Jobs in London, Eng (with Salaries)

Sr Manager, UK Operations, London LHR
American Airlines —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
1h
Assistant Gym Manager
Jetts 24 Hour Fitness Elephant & Castle —London
- £27,000 - £35,000 a year
- Full-time
- Customer service
- Team management
- In-person
Quick apply
1h
International Strategy & Operations Manager, Logistics
Whatnot —London
- £131,000 - £175,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Work from home
Global Operations Coordinator - BCG Institute
Boston Consulting Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
International Strategy & Operations Senior Manager, Commerce
Whatnot —London
- £131,000 - £175,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Work from home
Regional Business Manager
Banning Dental Group —London
- Up to £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Employee discount
Quick apply
Business Continuity Manager
Bell Integration —London
- Analysis skills
- Project management
- Organisational skills
- Annual leave
eCommerce Manager - remote
Hornblower —London
- £45,000 a year
- Remote
- Analysis skills
- Project management
- Product management
Quick apply
11d
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
B2B Delivery Manager
Laundryheap —London
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
11d
Plant Manager - Joinery (Visa Sponsorship Available for Successful Candidates)
Claytons (Aust) Pty Ltd —London
- £72,613 - £82,987 a year
- Full-time
- Customer service
- Warehouse experience
- IT
Quick apply
14d
Operations Manager
Creative Car Park Ltd —London
- £50,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
14d
Global Offer Manager - Enterprise Operations and Customer Service (Temporary)
Boston Consulting Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Business Development Manager (K‑Culture)
Within London Ltd —London
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- English
- Business development
- Organisational skills
- Free parking
- Flexitime
Quick apply
12d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Management Consulting Operations Manager
Ravens Consulting Ltd —London
- £75,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
- Free parking
Quick apply
Contracts Manager, EMEA
Anthropic —London
- £140,000 - £180,000 a year
- Hybrid work
- Sales
- Bachelor's degree
- Contracts
- Flexible schedule
Customer Manager
Network Rail —London
- £46,701 - £56,963 a year
- Full-time
- Hybrid work
- Contracts
- Negotiation
- Annual leave
- Employee discount
7d
Operations Manager
THE WIGGETT GROUP —Brentwood
- From £70,000 a year
- Full-time
- Management
- Maintenance
- Team management
Quick apply
7d
Customer Success Manager, Enterprise
Uber —London
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
1d

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Sr Manager, UK Operations, London LHR

American Airlines -
London

Apply Now

Job details

1 hour ago

Benefits

Employee assistance programme
Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Driving Licence
Microsoft Excel
Management
Customer service
Microsoft Office
Project management
Continuous improvement
Leadership
Communication skills
Time management

Full job description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Sr Manager, UK Operations is responsible for leading and coordinating airport operations at London Heathrow, ensuring the safe, reliable, and efficient delivery of services while driving operational performance, regulatory compliance, and exceptional customer experiences. This role serves as a key leader representing American Airlines and overseeing vendor performance, operational execution, and stakeholder relationships.

The role is a part of the International Airport Operations Team within our Customer Experience Division. You'll bring your leadership, operational management, and stakeholder partnership skills to drive operational excellence and service delivery at one of American Airlines' most important international gateways.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Direct and coordinate daily airport operations at London Heathrow and ensure achievement of operational performance metrics.
Provide leadership and oversight of vendor partners responsible for customer service, airport operations, and baggage services.
Promote and maintain a strong safety culture while ensuring compliance with all company policies, procedures, and regulatory requirements.
Lead operational audits, risk assessments, safety observations, and investigations related to safety, security, and operational performance.
Collaborate with airport authorities, vendors, government agencies, and key stakeholders to support operational effectiveness and compliance.
Manage and resolve escalated customer service, operational, and irregular operations issues.
Drive continuous improvement initiatives focused on service quality, safety, efficiency, and operational reliability.
Ensure all vendor employees maintain required training, certifications, and regulatory compliance standards.
Lead operational briefings and communicate corporate initiatives, safety updates, and procedural changes.
Support business planning activities and represent American Airlines at airport, regional, and industry meetings as required.
Lead and motivate cross-functional teams and vendor partners to deliver world-class customer service and operational performance.
Manage emergency response preparedness activities and support airport contingency planning.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Experience working in an airport or airline operations environment.
Experience leading operational teams and managing vendor or contractor relationships.
Strong leadership, employee engagement, and people management skills.
Ability to manage multiple priorities in a fast-paced operational environment.
Valid authorization to live and work in the United Kingdom.
Ability to obtain and maintain airport security clearance.

Preferred Qualifications – Education & Prior Job Experience

Experience leading international airport operations.
Experience managing large-scale vendor performance and airport service delivery.
Broad knowledge of airline customer service, airport operations, safety, and regulatory requirements.
Experience leading operational improvement and compliance initiatives.

Skills, Licenses & Certifications

Strong interpersonal, communication, and stakeholder management skills.
Exceptional leadership and team development capabilities.
Strong operational decision-making and problem-solving skills.
Ability to influence and lead cross-functional teams and third-party partners.
Project management and continuous improvement skills.
Ability to manage workplace conflict and drive accountability.
Strong organizational, planning, and time-management skills.
Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
Valid driver's license.
Ability to obtain and maintain required airport security credentials.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Apply Now

Refine Your Search

business operation manager jobs in london, eng

Sr Manager, UK Operations, London LHR

Assistant Gym Manager

International Strategy & Operations Manager, Logistics

Global Operations Coordinator - BCG Institute

International Strategy & Operations Senior Manager, Commerce

Regional Business Manager

Business Continuity Manager

eCommerce Manager - remote

Senior Customer Success Manager - UK

B2B Delivery Manager

Plant Manager - Joinery (Visa Sponsorship Available for Successful Candidates)

Operations Manager

Global Offer Manager - Enterprise Operations and Customer Service (Temporary)

Business Development Manager (K‑Culture)

Head Of Customer Experience

Management Consulting Operations Manager

Contracts Manager, EMEA

Customer Manager

Operations Manager

Customer Success Manager, Enterprise

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Intro

Why you'll love this job

What you'll do

All you'll need for success

What you'll get

Feel free to be yourself at American

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