Complaints experience & Work, Jobs in London, Eng (with Salaries)

Customer Service Specialist - US Cards
Lendable —London
- £30,000 - £39,000 a year
- Full-time
- Hybrid work
- Spanish
- Machine learning
- Financial services
- Annual leave
- Work from home
Universal Credit Job Centre - EO Recruitment Consultant Role - London
Department for Work and Pensions —Westminster
- £37,016 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
4d
Customer Care Associate - Remote (Night Shift)
ihateironing —London
- £31,500 a year
- Weekend availability
- Remote
- Customer service
- Care experience
- Travel
Quick apply
4d
Customer Service Associate (12 month FTC)
Richemont —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
3d
Student Support Officer and Independent Sexual Violence Advisor
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
13d
Operations & Client Relations Executive
Tour Partner Group —London
- Overtime
- Hybrid work
- Microsoft Office
- Organisational skills
- Computer skills
- Employee discount
- Gym membership
Quick apply
Complaints Officer
Dani Harvards Ltd —London
- £28,000 - £32,000 a year
- Temporary
- Hybrid work
- Bilingual
- Spanish
- Customer service
- Free parking
- Employee discount
Quick apply
Targeted Intercept Officer - Intelligence - Readvertised
National Crime Agency —London
- £37,428 a year
- Full-time
- Hybrid work
- Presentation skills
- In-person
- Annual leave
5d
Step Into Work: Free Customer Service Training with Employment Support (starts 4th August)
Step Ahead Social Enterprise Community Interest Company —London
- Temporary
- Remote
- Microsoft Word
- Hospitality
- Microsoft Outlook
Quick apply
7d
Client Services Associate - London
TransPerfect —London
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
5d
Customer Service Officer
Acolad —London
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Customer Care Administrator
Osprey Charging Network —London
- £28,000 - £30,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Salesforce
- Continuous improvement
Quick apply
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Customer Success Supervisor
Wholegood —London
- £27,000 - £35,000 a year
- Weekend availability
- CRM software
- Management
- Customer service
Quick apply
Customer Experience Advisor
Elder —London
- Weekend availability
- Hybrid work
- Salesforce
- Communication skills
International Office Specialist
The London Clinic —London
- £39,872 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Life insurance
12d
LRS - Support Team Receptionist
Lexington Catering —London
- £29,580 a year
- Full-time
- Hospitality
- Customer service
- Front desk
Quick apply
9d
EMEA Customer onboarding Lead
Digital Realty —London
- Full-time
- Customer service
- Supervising experience
- Bachelor's degree
Resident Liaison Officer
Southern Housing —Farringdon
- £37,578 a year
- Full-time
- Hybrid work
- Contracts
- In-person
- Communication skills
- Annual leave
10d
Temporary Accommodation Housing Officer
Civic Recruitment Limited —Waltham Forest
- £22.44 an hour
- Temporary
- Hybrid work
- Customer service
- Case management
- IT
Quick apply

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complaints experience & jobs near london, eng

Customer Service Specialist - US Cards

Lendable -
London

Apply Now

Job details

Full-time
£30,000 - £39,000 a year

Benefits

Annual leave
Work from home
Referral programme
Car scheme

Qualifications

Spanish
Machine learning
Financial services
Communication skills

Full job description

About Lendable

Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:

One of the UK’s newest unicorns with a team of just over 700 people
Among the fastest-growing tech companies in the UK
Profitable since 2017
Backed by top investors including Balderton Capital and Goldman Sachs
Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

Join us if you want to

Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo
Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting

About the role

At Lendable, we're on a mission to brighten the financial futures of millions of Americans. Since launching our U.S. Credit Card in May 2024, we’ve been reshaping consumer credit by blending exceptional talent with cutting-edge technology.

We’re looking for confident, motivated, and persuasive communicators who thrive on helping customers achieve financial stability. As part of this exciting new chapter, you’ll play a key role in defining and managing critical operational processes from start to finish, making a real impact every day

Working Hours: Rotating weekly shifts to align with US operating hours:

Shift 1: 12:00 PM–9:00 PM UK time (Monday–Friday). WFH Monday & Friday, Tuesday - Thursday in office.
Shift 2: 4:00 PM–1:00 AM UK time (Monday–Friday). - Fully remote.

Training: Training will be 4-6 weeks long and held in our London office. The training times will be 10 am - 7 pm Monday - Friday UK time.

Holidays: You will receive 25 days annual leave plus 8 days (US holidays + Christmas day guaranteed).

Your profile

At least 2 years in any industry in a customer-facing role, with a track record of connecting with and helping others.
You’re curious, quick to assess situations, and skilled at finding effective solutions.
Excellent written and verbal communication skills, active listening and rapport-building abilities.
You handle conflict gracefully, recover quickly from challenging interactions, and maintain composure.
Comfortable with technology and quick to learn new software.
Open to feedback, eager to improve, and adaptable to change in a fast-paced environment.
Enjoy solving problems independently, multitasking, and improving processes.
Spanish Speaking, desirable but not essential.

What you'll be doing

Interacting directly with customers via phone, email, and chat to answer questions and resolve issues with care and efficiency (and to the highest standard).
Ensuring every interaction reflects our commitment to putting customers first and that customer demand is met when it comes to query resolution.
Coordinating across internal teams and external partners to drive the success of the US Cards program.
Interact directly with customers via voice/non-voice as part of your role to ensure customer demand is met and customers achieve first-contact resolution on their query/need.
Escalating risks or potential risks that may negatively impact good customer outcomes.
Identifying and recording customer dissatisfaction against Lendables processes and responding appropriately to achieve complaint resolution, where complaint resolution is not possible following complaint escalation procedures.
Meeting defined individual and team performance targets to ensure delivery of key business and department objectives.

Nice to haves

Previous experience in financial services or consumer lending environments.
Familiarity with US-based work environments and customer expectations.

Interview Process

An intro call with a member of the Talent Team
Role-specific interview - Onsite
Final stage interview with the head of department

Salary Range: £30K–£39K (includes an allowance for unsociable hours).

Life at Lendable

Winning team: the opportunity to scale up one of the world’s most successful fintech companies
Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites
Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls
Health coverage: support for your physical and mental wellbeing, including private health cover
Retirement & savings: long-term financial wellbeing through retirement savings plans
Employee referral programme: earn a competitive bonus when you refer successful new team members
Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations
Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations

Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.

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Refine Your Search

complaints experience & jobs in london, eng

Customer Service Specialist - US Cards

Universal Credit Job Centre - EO Recruitment Consultant Role - London

Customer Care Associate - Remote (Night Shift)

Customer Service Associate (12 month FTC)

Student Support Officer and Independent Sexual Violence Advisor

Operations & Client Relations Executive

Complaints Officer

Targeted Intercept Officer - Intelligence - Readvertised

Step Into Work: Free Customer Service Training with Employment Support (starts 4th August)

Client Services Associate - London

Customer Service Officer

Customer Care Administrator

Assistant Customer Service Manager

Customer Success Supervisor

Customer Experience Advisor

International Office Specialist

LRS - Support Team Receptionist

EMEA Customer onboarding Lead

Resident Liaison Officer

Temporary Accommodation Housing Officer

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