Customer onboarding specialist Work, Jobs in London, Eng (with Salaries)

Customer Onboarding Specialist
sunday —London
- Hybrid work
- Organisational skills
- Restaurant
- Communication skills
Customer Support Specialist (m/f/d)
PSL Global Solutions Ltd. —London
- £34,420.00 - £38,434.98 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Health & wellbeing programme
- Annual leave
Quick apply
8d
Customer Onboarding Specialist
QuantumLoopAI —London
- £26,500 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
Quick apply
EMEA Customer onboarding Lead
Digital Realty —London
- Full-time
- Customer service
- Supervising experience
- Bachelor's degree
Customer Success Specialist (Proptech, B2B SaaS)
Houseful —London
- Full-time
- Data analysis skills
- IT
- Time management
- Annual leave
- Referral programme
Quick apply
9d
CRM Specialist - Living Proof
Unilever Prestige UK Hub —London
- Microsoft Excel
- Sales
- Microsoft Office
- Employee discount
Quick apply
1d
Customer Support Specialist
ZELP —London
- Full-time
- Hybrid work
- English
- Analysis skills
- Organisational skills
Quick apply
Student Enquiries Coordinator
University of the Arts London —London
- £34,436 - £41,196 a year
- Customer service
- IT
- Communication skills
10d
Logistics Specialist - Data Center , Logistics Specialist DC
Amazon Data Services UK Limited —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Senior Customer Success Specialist, Connect Specialty Sales
AWS EMEA SARL (UK Branch) —London
- Full-time
- PMP
- Engineering
- Business development
Product Support Specialist - EMEA
Ashby —London
- £64,500 - £81,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave
Senior Customer Success Manager, Enterprise - United Kingdom m/f/d
AB Tasty —London
- From £70,000 a year
- Full-time
- Hybrid work
- Google Suite
- Travel
- AI
- Annual leave
Quick apply
Customer Experience Specialist (Automotive)
Percepta —Basildon
- £27,275 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Engagement and Enrolment Officer
AKG (UK) Learning Ltd —London
- Up to £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Social media management
- Health & wellbeing programme
- Work from home
Quick apply
Customer Success Manager - Subscriptions
Thomson Reuters —London
- Full-time
- Hybrid work
- Salesforce
- Presentation skills
- Organisational skills
8d
Graduate/Entry Level Operations Specialist (Financial Advice)
Nova Wealth —London
- £33,000 - £38,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Time management
- Flexible schedule
Quick apply
In-post Appointments and Exiting Team Leader
Ministry of Justice —London
- £40,001 - £60,000 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Leadership
- Annual leave
- Employee discount
3d
Onboarding Specialist
1st Formations —London
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- Accounting
- QuickBooks
Application Support Specialist
Internova Travel Group —London
- Full-time
- Remote
- Customer service
- Hotel
- Communication skills
IT Helpdesk Specialist, UK
Similarweb —London
- Windows
- Microsoft Office
- Scripting

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customer onboarding specialist jobs near london, eng

Customer Onboarding Specialist

sunday
London

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Job details

Qualifications

Technical support
Organisational skills
Communication skills

Full job description

About Us

sunday is building the fastest, simplest way to pay in restaurants. With a quick scan of a QR code, diners can pay, tip, and leave in about 10 seconds. We believe great products should feel obvious, not complicated, and we focus relentlessly on keeping things simple while earning trust from restaurants and guests at every interaction. Today, sunday powers payments in thousands of restaurants across the US, UK, and France, helping operators turn tables faster, increase tips, and unlock valuable insights. We push ourselves to go beyond what’s expected, building with ownership, moving fast, and scaling with ambition as we tackle our biggest growth opportunity in the US.

About the Role

As a Customer Onboarding Specialist, you are at the heart of Sunday’s growth. Your mission is to support newly signed clients through the configuration of their tools and the adoption of Sunday’s products, in order to ensure an optimal experience from day one and throughout the customer journey.

You will work closely with the Sales and Account Management teams to transform every signed opportunity into a lasting partnership, whilst directly impacting product adoption and net revenue, two key indicators of Sunday's growth.

This role allows you to join a young, fast-growing team with great career development prospects. As a true project manager, you will oversee all technical and administrative steps, from account creation and hardware configuration through to handover to Account Managers.

Join early, grow fast, and shape the journey!

Key Responsibilities

Administrative and Financial Management:

Manage the creation of the client account in our tools: Locker, Salesforce and our Zeus back-office.
Configure the client's billing account on Chargebee for subscription management.
Fully manage the verification process (KYC/KYB) on Checkout.com by collecting legal documents (KBIS, RIB, ID) and completing the information form to activate payments.

Technical and Hardware Configuration:

Ensure the technical integration between Sunday and the client's point-of-sale (POS) software.
Create and order personalised QR codes (design, table plan) via our internal tools.
Manage the ordering of payment terminals (card readers), ensuring the correct configuration of the client's payment contracts.
Adapt Sunday's solution configurations according to the restaurant's operational needs, making full use of your product knowledge to ensure an optimal setup.

Personalisation and Settings:

Configure all Sunday solutions according to the restaurant's specific requirements: customization of the payment page appearance, menu settings (creating categories, adding photos and descriptions), and tipping rules (Sunday Tipping).
Synchronise POS menus with the Sunday dashboard and create customized versions where needed.

Client Relations and Training:

Act as the primary point of contact for the client throughout the entire onboarding phase, communicating clearly and proactively on progress.
Organise and lead training sessions for directors, managers and their teams to ensure full adoption and optimal use of our tools (Dashboard, card readers, Sunday for Staff application).

Coordination, Collaboration and Continuous Process Improvement:

Work hand in hand with Sales and Account Managers to ensure a smooth handover of information and a launch that meets the client's expectations.
Identify friction points and blockers in our onboarding processes, propose concrete solutions, and contribute to the improvement of our documentation and methods.

About You

Experience: You have at least one successful experience in a similar role (Onboarding, Technical Support, Customer Success, Project Management) within a SaaS or technology environment.
Rigour and Precision: As a Fintech, it is important that every step is executed with rigour. This rigour not only ensures the reliability of processes, but also contributes to ensuring a high level of product adoption by the client, maximising net revenue generated and preventing any risk of churn.
Technical Proficiency: You are curious and comfortable with digital tools (CRMs such as Salesforce, back-office platforms, etc.) and have the ability to understand and explain simple technical integrations.
Organisational Skills: You are able to manage several onboarding projects simultaneously, prioritise your tasks effectively and meet deadlines.
Excellent Communication: Your interpersonal skills, patience and ability to explain things clearly allow you to build a relationship of trust with clients and train them effectively.
Problem-Solving: You are proactive, self-sufficient and able to diagnose synchronisation or configuration issues and provide a quick solution.
Team Spirit: You enjoy working collaboratively with different teams to achieve a common goal.

What we Offer

Stock Options
A great office in the heart of London with a balance of in-person and remote work
Free Vacation Policy
100% Employer-Covered Health Insurance

Steps in our Recruitment Process

Share your story: application with resume
Let's get to know each other through a screening interview
Meet with the hiring manager
Impress your future colleagues with a case study
Meet with a Leader
Reference Checks (3 most recent managers)
Offer: we want you

Thank you for taking the time to apply, and looking forward to getting to know you!

sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).

Apply Now

Refine Your Search

customer onboarding specialist jobs in london, eng

Customer Onboarding Specialist

Customer Support Specialist (m/f/d)

Customer Onboarding Specialist

EMEA Customer onboarding Lead

Customer Success Specialist (Proptech, B2B SaaS)

CRM Specialist - Living Proof

Customer Support Specialist

Student Enquiries Coordinator

Logistics Specialist - Data Center , Logistics Specialist DC

Senior Customer Success Specialist, Connect Specialty Sales

Product Support Specialist - EMEA

Senior Customer Success Manager, Enterprise - United Kingdom m/f/d

Customer Experience Specialist (Automotive)

Engagement and Enrolment Officer

Customer Success Manager - Subscriptions

Graduate/Entry Level Operations Specialist (Financial Advice)

In-post Appointments and Exiting Team Leader

Onboarding Specialist

Application Support Specialist

IT Helpdesk Specialist, UK

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