Customer service engineer Work, Jobs in London, Eng (with Salaries)

Customer Service Engineer
Digital Realty —London
- Full-time
- HVAC
- Mentoring
- Organisational skills
Designer
VML/WPP Enterprise Solutions —London
- Microsoft Powerpoint
- English
- AI
Product Designer
Stats Perform —London
- No degree
- AI
- Communication skills
Designer
Wunderman Thompson MAP —London
- Microsoft Powerpoint
- English
- AI
Industrial Designer
Hypervolt Limited —London
- Full-time
- Hybrid work
- Bar
- English
- Work from home
Quick apply
Senior Engineering Manager, Customer Agent
Intercom —London
- Hybrid work
- Team management
- In-person
- AI
- Annual leave
- Work from home
10d
Designer
MAP —London
- Microsoft Powerpoint
- English
- AI
Quick apply
Vice President, Digital Engineering Services and Solutions Customer Engagement and Communications Lead
MUFG —London
- Full-time
- Google Suite
- Marketing
- Bachelor's degree
Engineering Lead - Ptech - HRIS - Growth Team
Wise Australia Investments —London
- £105,000 - £135,000 a year
- Team management
- Agile
- Leadership
Engineering Manager - Apps
Trainline —London
- £100,000 - £115,000 a year
- Full-time
- Hybrid work
- Agile
- Leadership
- Communication skills
Head of Mobile Engineering
Valtech Group —London
- Public speaking
- Business development
- Presentation skills
Engineering Director, EU
Monzo —London
- £170,000 - £225,000 a year
- Leadership
- Flexible schedule
Project Manager (Technical)
IONATE —London
- Full-time
- Hybrid work
- PMP
- Engineering
- Bachelor's degree
Quick apply
9d
Senior Service Designer
Utility Warehouse —London
- Full-time
- Hybrid work
- Mentoring
- Leadership
- Employee discount
- Gym membership
Quick apply
Senior Content Designer
CDP Global —London
- £53,600 - £67,000 a year
- Hybrid work
- Agile
- Communication skills
- Employee assistance programme
TECHNOLOGY LEAD - GUEST ENGINEERING PLATFORMS
Merlin Entertainments —London
- Full-time
- Mentoring
- Resort
- Employee discount
Lead Service Designer
Capgemini Sogeti —London
- Business development
- Mentoring
- Agile
Product Designer
Fresha —London
- Communication skills
Quick apply
Senior Product Designer
1st Formations —London
- £80,000 - £85,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Leadership
Senior Sustainability Expert - Customer Engineering
SWEEP —London
- £55,000 - £70,000 a year
- Hybrid work
- English
- AI
Quick apply
4d

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Customer Service Engineer

Digital Realty -
London

Apply Now

Job details

Full-time

Qualifications

Technical troubleshooting
IT service management
Incident documentation
Network cabling installation
Network infrastructure
HVAC
Mentoring
Organisational skills
Telecommunication
Customer support
Customer interaction
Help desk

Full job description

Your role

The Customer Service Engineer is responsible for carrying out Service Requests of customers and will be responsible for the layer between first level support and second level support that combines technical support, operational delivery, and service management. You will act as the point of contact for customer service requests, working across server, network, cabling, and infrastructure environments while ensuring service delivery meets agreed SLAs.

What You'll Do

Provides technical customer service support and carries out operational technical interventions requested by clients which include direct contact with customers (eg Hands & Eyes, Cross /Disconnects or act as Incident Manager)

Monitors and documents customer services provided by external providers

Supports Implementation Services activities, under coordination of the Implementation Services Manager.

Executes migration activities (Labelling, Installation, Documentation and testing).

Monitoring of Infra Structure alerts and provide 1st level response taking in consideration the applicable EOP and SOP’s.

Executes operational tasks regarding incident and problem management and acting as local Incident Manager when applicable.

Potentially guidance and support of more junior colleagues.

Informs clients, Technical Ops Planning function and about progress in interventions and the delivery of any value added services, follows up on customer termination requests and questions.

Records the intervention in a local report for the Data Center Manager and provides feedback to the Technical Ops Planning function

Execution of approved CR’s according to the Global standards of Digital and in cooperation Technical Ops function.

Provides advanced 1st line support to the Site teams and escalates / decides for 2nd line call out support and/or supplier if applicable.

Arranges access requests when applicable and execute a risk assessment.

Provides reporting and documentation management of all site related incidents.

What You'll Need

Vocational qualification of a technical nature (qualified electricians are a distinct advantage)

Previous relevant experience as a technician in Telco, IT or DC background

Experience of networks desired but not essential

ITIL and/or is preferred but not essential

HVAC, mechanical, electrical

Demonstrable knowledge of Data installations and terminations.

Excellent organizational skills and attention to detail.

Apply Now

Refine Your Search

customer service engineer jobs in london, eng

Customer Service Engineer

Designer

Product Designer

Designer

Industrial Designer

Senior Engineering Manager, Customer Agent

Designer

Vice President, Digital Engineering Services and Solutions Customer Engagement and Communications Lead

Engineering Lead - Ptech - HRIS - Growth Team

Engineering Manager - Apps

Head of Mobile Engineering

Engineering Director, EU

Project Manager (Technical)

Senior Service Designer

Senior Content Designer

TECHNOLOGY LEAD - GUEST ENGINEERING PLATFORMS

Lead Service Designer

Product Designer

Senior Product Designer

Senior Sustainability Expert - Customer Engineering

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