Customer success executive Work, Jobs in London, Eng (with Salaries)

Customer Success Manager
Optimizely —London
- CRM software
- Sales
- Marketing
Customer Success Advocate
Algolia —London
- £61,000 - £74,600 a year
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Work from home
Customer Success Specialist (Proptech, B2B SaaS)
Houseful —London
- Full-time
- Data analysis skills
- IT
- Time management
- Annual leave
- Referral programme
Quick apply
13d
Senior Customer Success Manager
Stream —London
- From £60,000 a year
- Hybrid work
- Travel
- Financial services
- Annual leave
Quick apply
Customer Support Coordinator
Zeitview —London
- £35,000 - £40,000 a year
- Remote
- Hospitality
- Spanish
- Sales
Quick apply
8d
Customer Success Manager
Stotles —London
- £45,000 - £65,000 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Gym membership
Customer Success Manager / Account Manager
Xelix —London
- £47,000 - £80,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Success Executive
Vuelio —London
- £32,000 - £35,000 a year
- Hybrid work
- AI
- Employee discount
Manager, Customer Success Management
SailPoint —London
- £62,600 - £105,492 a year
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
- Annual leave
- Work from home
4d
Customer Success Executive
Siteimprove —London
- Full-time
- Hybrid work
- English
- Travel
- Communication skills
Quick apply
12d
Customer Success Manager, EMEA
HackerOne —London
- £57,000 - £64,000 a year
- Full-time
- Remote
- Project management
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Strategic Customer Success Manager
Smartnumbers —London
- £60,000 a year
- Hybrid work
- Presentation skills
- Bachelor's degree
- Machine learning
- Annual leave
- Life insurance
Quick apply
Customer Success Executive
MedialakeAI —London
- Full-time
- Hybrid work
- Sales
- Communication skills
- Annual leave
- Employee discount
Quick apply
Senior Customer Success Specialist, Connect Specialty Sales
AWS EMEA SARL (UK Branch) —London
- Full-time
- PMP
- Engineering
- Business development
Enterprise Account Executive, Restaurant Technology
FOODHUB —London
- £40,000 - £50,000 a year
- Full-time
- Hospitality
- Presentation skills
- Quick service & fast food restaurant
Quick apply
Customer Success Manager
Patchwork —London
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- AI
- Employee assistance programme
Quick apply
Outbound Account Executive, SMB, UK
Uber —London
- Full-time
- Hospitality
- Sales
- Marketing
6d
VP, Customer Experience
ComplyAdvantage —London
- £225,000 - £290,000 a year
- AI
- Leadership
- Annual leave
- Employee discount
Quick apply
Customer Success Manager, Named UKI - Fixed Term
Asana —London
- £104,000 - £118,400 a year
- Travel
- In-person
- Up to 25% travel
- Work from home
Quick apply
Customer Operations Manager
Hearst Media Services —London
- £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee discount

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Customer Success Manager

Optimizely -
London

Apply Now

Job details

Qualifications

CRM software
Sales
Marketing
Master's degree
Bachelor's degree
Organisational skills
Communication skills
Negotiation

Full job description

We're not here to add to the noise. We're here to cut through it- with AI that actually works for marketers.

From AI-powered content creation to world-class CMS and the industry's most trusted experimentation platform, Optimizely is the tool modern marketers actually want to use. AI-Ready. Set. Go.

10,000+ brands including H&M, PayPal, and Zoom already get it. So do Gartner, Forrester, and IDC, who consistently recognize us as leaders in MarTech.

But here's the thing about building great products: it takes great people. Our 1,600+ Optimizers across 12 global offices are curious, collaborative, and refreshingly human. We don't do corporate speak. We do real conversations, big ideas, and genuinely care for the work we make together.

If you want to be part of a team that's shaping the future of marketing technology — and actually enjoys doing it — you're in the right place.

Find us on Instagram: @optimizely

Introduction

The role of the Senior Customer Success Manager (CSM) will be accountable for driving customer success, leading renewals, creating qualified upsell leads and overall relationship management within the assigned client base.

As a Senior CSM within the organization, this role will be responsible for driving growth while demonstrating the ability to adapt to changing market and customer demands. The Senior CSM will be responsible for identifying new software and services opportunities within assigned client base while driving increasing renewals performance. This role will be accountable for driving financial performance including revenue and margin growth

Job Responsibilities

Actively prospect and grow existing customers recurring revenue within the customer base
Up-sell Education and Expert Services and Cross-sell additional products
Achieve and exceed sales objectives within defined accounts and assigned territory
Engage, strategize, and cultivate deep relationships with senior level executives at client companies
Manage renewal pipeline and provide timely and accurate forecast reports
Maintain professional and technical knowledge of Optimizely' s Commerce products
Proactively provide smart client research and industry specific information
Perform sales presentations to position products and services to the customer’s specific needs
Identify, develop, and maintain long-term constructive and effective client relationships
Maintain contact regular contact with client regarding account direction, project management issues through QBR’s and scheduled meetings
Establish and maintain role as client advisor
Maintain an in-depth understanding of financial status of accounts at all times
Become a single point of contact for customers, partners, and internal sales for services opportunities

Knowledge and Experience

Highly driven individual with strong desire to achieve top results and break through barriers, determined to adapt quickly to changing customer needs
Strong customer empathy and desire for own company’s financial revenue growth
Demonstrated success using solid oral and written communication and presentation skills to achieve account and sales resultsMore than 5 years of experience working in a client facing environment
Very good technical understanding
Basic Commercial understanding and experience
Ability to act autonomously
Very good presentation and communication skills
Strong negotiation skills
High level of energy & enthusiasm for Internet Marketing
Other digital / direct marketing disciplines an advantage
Knowledge of CRM tools (i.e. Salesforce and Gainsight)
Ability to work effectively on multiple projects
A passion for people, able to use your initiative and willing to go the extra mile
Have a “Can Do” attitude
Excellent written and verbal communication skills
Confident, self-motivated and driven to achieve
Experience in Customer Success operations in the digital marketing industry
Excellent planning and organizational skills
Interpersonal and communication skills
The ability to work effective across all parts of the organization
Deep understanding of value drivers in a recurring revenue company
Analytical and process oriented
Flexibility in scheduling, occasional travel might be required

Education

Bachelors degree and preferably further professional training in direct marketing or a Masters degree a plus

Competencies

Establishing Relationships

Navigating Organizations

Prioritizing and Organizing Work

Making Convincing Arguments

Negotiating Agreements

Championing Customer Needs

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Refine Your Search

customer success executive jobs in london, eng

Customer Success Manager

Customer Success Advocate

Customer Success Specialist (Proptech, B2B SaaS)

Senior Customer Success Manager

Customer Support Coordinator

Customer Success Manager

Customer Success Manager / Account Manager