Customer success specialist Work, Jobs in London, Eng (with Salaries)

Customer Success Specialist (Proptech, B2B SaaS)
Houseful —London
- Full-time
- Data analysis skills
- IT
- Time management
- Annual leave
- Referral programme
Quick apply
13d
Customer Service Specialist - US Cards
Lendable —London
- £30,000 - £39,000 a year
- Full-time
- Hybrid work
- Spanish
- Machine learning
- Financial services
- Annual leave
- Work from home
Senior Customer Success Specialist, Connect Specialty Sales
AWS EMEA SARL (UK Branch) —London
- Full-time
- PMP
- Engineering
- Business development
Assistant Project Manager
Mott MacDonald —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Engineering
- Project management
- Annual leave
- Employee discount
Principal Customer Success Specialist - UK&I
Medtronic —London
- £62,400 - £93,600 a year
- Full-time
- Project management
- Bachelor's degree
- Driving
Client Success Manager, Customer Experience - 1 year FTC
Ipsos —London
- Hybrid work
- Microsoft Outlook
- AI
- Time management
- Annual leave
Technical Customer Success Specialist
Cisco Systems —London
- Full-time
- Travel
- IT
- Communication skills
Senior Customer Success Manager, Enterprise - United Kingdom m/f/d
AB Tasty —London
- From £70,000 a year
- Full-time
- Hybrid work
- Google Suite
- Travel
- AI
- Annual leave
Quick apply
Customer Success Specialist - Part time
Lassie —London
- Part-time
- Hybrid work
Quick apply
Customer Support Specialist
ZELP —London
- Full-time
- Hybrid work
- English
- Analysis skills
- Organisational skills
Quick apply
CUSTOMER SUPPORT SPECIALIST
Sigma Consulting Group —London
- £30,000 a month
- Full-time
- Hybrid work
- Communication skills
Quick apply
Customer Success Manager - Subscriptions
Thomson Reuters —London
- Full-time
- Hybrid work
- Salesforce
- Presentation skills
- Organisational skills
12d
Customer Onboarding Specialist
sunday —London
- Hybrid work
- Organisational skills
- Restaurant
- Communication skills
Product Support Specialist - EMEA
Ashby —London
- £64,500 - £81,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave
Software Support Specialist
Manifica Technologies Ltd —London
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Software troubleshooting
- Continuous improvement
- Health & wellbeing programme
- Flexitime
Quick apply
1d
EMEA Customer onboarding Lead
Digital Realty —London
- Full-time
- Customer service
- Supervising experience
- Bachelor's degree
Principal Customer Success Specialist - Gen AI, Customer Success Center of Excellence
AWS EMEA SARL (UK Branch) —London
- Full-time
- PMP
- AWS
- AI
Customer Onboarding Specialist
QuantumLoopAI —London
- £26,500 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
Quick apply
Customer Support and Product Specialist
QuantumLoopAI —London
- £26,500 a year
- Full-time
- Software troubleshooting
- Customer service
- Analysis skills
Quick apply
13d
Senior Customer Success Account Manager (12-month FTC)
Finova —London
- Hybrid work
- Financial services
- Annual leave
- Employee assistance programme

I want to receive the latest job alerts for customer success specialist in london, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer success specialist jobs near london, eng

Customer Success Specialist (Proptech, B2B SaaS)

Houseful
London

Quick apply

Job details

Full-time
13 days ago

Benefits

Cycle to work scheme
On-site gym
Annual leave
Company pension
Private medical insurance
Paid volunteer time
Referral programme
Car scheme

Qualifications

Data analysis skills
IT
SaaS
Account management
Time management

Full job description

Alto Software Group is a B2B SaaS company that powers more than half of all UK housing transactions each year. We create software solutions that connect businesses and consumers, delivering a one-stop shop for estate agents and home builders. Our goal is to drive efficiency, speed up transactions, reduce risk, and improve the end-customer experience. While we’re not a start-up, we have a start-up mindset and want our people to operate with this mindset so that we can achieve our ambitions.

The Role

We are looking for a Customer Success Specialist to take senior ownership of our most important client relationships in the property industry. Building on everything a Customer Success Executive does, you will manage a portfolio of higher-value and more complex accounts, act as the trusted advisor customers rely on, and set the standard for how we drive satisfaction, renewals, and growth. As one of the more experienced members of the team, you will also share best practice with colleagues and help raise the bar for customer success across Alto.

What You’ll Do

Client Relationship Management

You will be the primary point of contact for a portfolio of higher-value and more complex clients, owning those relationships end to end.
You will build trusted relationships with senior decision-makers and stakeholders, understanding their business goals and how Alto can support them.
You will lead regular check-ins, reviews, and business analysis to keep clients satisfied and surface opportunities to add value.

Retention & Account Growth

You will lead contract renewals and identify upsell and cross-sell opportunities to maximise account value and revenue growth.
You will develop and execute strategies to mitigate churn, identifying at-risk clients and acting proactively to address their concerns.
You will give consultative advice, showing clients how new features or upgrades solve their emerging challenges.

Client Onboarding & Enablement

You will manage onboarding for new clients, ensuring a smooth and efficient transition onto the Alto platform.
You will deliver personalised training and resources so clients are empowered to use the platform to its full potential.
You will troubleshoot early implementation issues and work with internal teams to resolve client queries and technical concerns.

Collaboration & Advocacy

You will be the voice of the customer inside Alto, relaying client feedback to product and customer success teams to shape future enhancements.
You will partner with product and development teams to make sure customer needs are addressed in new releases and updates.
You will work closely with sales, marketing, and support to deliver a cohesive customer experience, and share best practice to help less experienced colleagues grow.

Reporting & Data Analysis

You will monitor and report on client account health, usage metrics, and satisfaction levels.
You will turn data into recommendations that help clients improve how they perform using Alto’s platform.
You will track and manage KPIs such as renewal rates, NPS, and customer engagement.

What You Need to Be Successful

Solid experience in customer success, account management, or relationship management — ideally within SaaS or the property industry — with the maturity to own senior and complex client relationships.
A strong understanding of SaaS business models and the software implementation lifecycle.
A proven track record of managing client relationships and driving account growth.
Excellent communication, presentation, and problem-solving skills, with the confidence to advise senior stakeholders.
A highly organised approach with strong time management and attention to detail across a demanding portfolio.
A can-do attitude, a desire to keep learning, and a willingness to share best practice with the wider team.
The ability to analyse data and turn it into actionable insights for clients.
Confidence with CRM tools such as Salesforce and familiarity with account management software.

There’s always room to grow and learn with our roles — please don’t be put off if you don’t have all of these. It’s more important that you’re passionate about improving the home moving and owning experience for everyone.

Why Join Alto?

This is a step up in ownership — a portfolio of the accounts that matter most, direct influence over the product through the feedback you bring back, and the autonomy that comes with a fully home-based role. As one of the more senior voices in the team, you will see your impact in renewal rates, expanding accounts, and customers who genuinely rely on you as their advisor — while helping shape how customer success is done at Alto. With Alto powering more than half of UK housing transactions, there has never been a better time to join.

Benefits

Commission based OTE
25 days annual leave + extra days for years of service

Day off for volunteering & Digital detox day
Festive Closure - business closed for period between Christmas and New Year
Cycle to work and electric car schemes
Free Calm App membership
Enhanced Parental leave
Fertility Treatment Financial Support
Group Income Protection and private medical insurance
Gym on-site in London
7.5% pension contribution by the company
Talent referral bonus up to £5K

We want to make Alto Software Group more welcoming, fair and representative every day. We’ll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you’ve spent unemployed.

Quick apply

Refine Your Search

customer success specialist jobs in london, eng

Customer Success Specialist (Proptech, B2B SaaS)

Customer Service Specialist - US Cards

Senior Customer Success Specialist, Connect Specialty Sales

Assistant Project Manager

Principal Customer Success Specialist - UK&I

Client Success Manager, Customer Experience - 1 year FTC

Technical Customer Success Specialist

Senior Customer Success Manager, Enterprise - United Kingdom m/f/d

Customer Success Specialist - Part time

Customer Support Specialist

CUSTOMER SUPPORT SPECIALIST

Customer Success Manager - Subscriptions

Customer Onboarding Specialist

Product Support Specialist - EMEA

Software Support Specialist

EMEA Customer onboarding Lead

Principal Customer Success Specialist - Gen AI, Customer Success Center of Excellence

Customer Onboarding Specialist

Customer Support and Product Specialist

Senior Customer Success Account Manager (12-month FTC)

I want to receive the latest job alerts for customer success specialist in london, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected