Customer support administrator (helpdesk) Work, Jobs in London, Eng (with Salaries)

Helpdesk Administrator
Skanska —London
- Data entry
- Organisational skills
- Bereavement leave
3d
Receptionist & Helpdesk Coordinator
Rapport —London
- £20,545 a year
- Part-time
- Continuous improvement
- Front desk
- Training & development
- Employee assistance programme
6d
Receptionist
Queen Victoria Seamens Rest —London
- From £13 an hour
- Temporary
- Microsoft Office
- Hotel
- Administrative experience
Quick apply
4d
Facilities Technical Support Administrator – Paddington, W2 6BD
Apleona —London
- £32,000 - £35,000 a year
- Monday to Friday
- Microsoft Word
- Customer service
- Computer literacy
12d

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Receptionist & Helpdesk Coordinator
Rapport —London
Handle incoming and outgoing internal and external telephone calls in a professional and efficient manner. Financial Freedom: Enjoy exclusive travel and grocery…
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customer support administrator (helpdesk) jobs near london, eng

Helpdesk Administrator

Skanska -
London

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Job details

Permanent
3 days ago

Benefits

Bereavement leave

Qualifications

Customer communication
Report writing
Report generation
CAFM software
Stakeholder liaison
Client communication
Data entry
Organisational skills
Customer support

Full job description

General information

City/town:

London

Job field:

Other Operations

External closing date:

Friday, September 4, 2026

Type of contract:

Permanent

ID:

6616

Description and requirements

Helpdesk Administrator

Westminster, London
Full-Time | 40 Hours per Week

At Skanska, we’re shaping the way we live, work and connect. As one of the world’s largest construction and development companies, we work together with customers, communities and partners to shape a better society.

Skanska Building Services are a leader in facilities management, trusted by top-tier clients across critical sectors. We are currently looking for a Helpdesk Administrator to join our team full-time at the Ministry of Defence Main Building in Westminster.

As a part of the Helpdesk team, you will proactively manage reactive and planned tasks through the CAFM system, undertake general administration and telephone duties. This key post will also see you produce maintenance related documents, reports and proposals, as well as generate work orders, data inputting of completed work orders, time sheets and service reports

As a Helpdesk Administrator, you will:

To provide day to day support of the helpdesk through the CAFM system to ensure we meet our contractual obligations.
To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system.
To update reactive and PPM task Orders in the CAFM system and ensure work record sheets and certificates are uploaded with contractual requirements.
To proactively liaise with Technical Staff, Supervisors, Managers and Building Users (as appropriate)
To assist with the generation of detailed monthly reports from the CAFM system for incorporation into the Skanska client Monthly report.
To monitor outstanding job sheets and produce backlog reports to ensure the CAFM system is up to date at all times.
To provide exemplar customer service to all internal and external stakeholders.
To provide administrative support to Supervisory and Management staff across the contract, including but not limited to the following functions H&S, Maintenance, Projects, Finance, Quality and Compliance.
Anything else deemed reasonably commensurate with grade, as expected by Site Management.

We are looking for:

Have experience working in a role requiring high volume data input.
Be a Team Player
Proven experience of working in a high pressure customer service role.
Good organisational skills
Communicate clearly
Experience of working in a Facilities Management Helpdesk with knowledge of CAFM systems (desirable)

What we offer:

24/7 digital GP service for you and your family
Financial wellbeing and employee assistance
Professional development
Enhanced family benefits (including maternity, paternity,dependants and parental bereavement leave)

Inclusion and Diversity

We thrive through embracing differences as we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it The Skanska Way.

Flexible working

Where possible, we offer a range of flexible working options, and we would be happy to discuss this at the application stage if this is something you’d like to explore.

Reasonable adjustments

We want you to feel confident and supported throughout every stage of our recruitment process. If you need any adjustments to help you during your application, please contact us at [email protected] or call 0330 105 2000 – Option 5 & 1.

Closing date

We encourage you to apply as early as possible, as the closing date may be subject to change.

If this role would be of interest, please click apply and join our team of 27,000 problem solvers and creative thinkers, where knowledge is our greatest creation. We share, listen and support your success – every step of the way.

Apply Now

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customer support administrator (helpdesk) jobs in london, eng

Helpdesk Administrator

Receptionist & Helpdesk Coordinator

Receptionist

Facilities Technical Support Administrator – Paddington, W2 6BD

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