Data manager 12 month ftc Work, Jobs in London, Eng (with Salaries)

Helpdesk Manager - 12 Month FTC
InfoTrack —London
- Full-time
- Hybrid work
- Customer service
- IT
- Leadership
- Annual leave
- Flexitime
Quick apply
4d
Learning & Development Coordinator - 12 Month FTC
Dr. Martens —London
- Temporary
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
5d
L&D Coordinator (12 Month FTC)
Menzies LLP —Staines-upon-Thames
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2h
LEARNING & DEVELOPMENT COORDINATOR - 12 MONTH FTC
Dr Martens —London
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
5d
People Operations Analyst - 12 Month FTC
OakNorth —London
- Continuous improvement
- Human resources
- Organisational skills
Quick apply
Data Privacy and Retention Analyst (12 Month FTC)
Ardonagh Specialty —London
- Full-time
- Hybrid work
- Financial services
- AI
- Annual leave
Quick apply
Data Management Analyst – AI Governance (12 Month FTC)
Ardonagh Specialty —London
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Financial services
- Annual leave
Quick apply
Head of People Partnering (12 Month FTC)
So Energy —London
- Hybrid work
- Management
- Analysis skills
- Project management
- Employee assistance programme
- Employee discount
Quick apply
9d
Compliance Officer (12 month FTC)
Jupiter Asset Management —London
- Full-time
- Hybrid work
- Sales
- Organisational skills
- IT
Data Management Analyst – Data Governance (12 Month FTC)
Ardonagh Specialty —London
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Financial services
- Annual leave
Quick apply
Fixed Income Middle Office Analyst (12 month FTC)
TD Bank —London
- Full-time
- Banking
- Annual leave
HRIS Test Lead (12 month FTC)
Withersworldwide —London
- Full-time
- Hybrid work
- Azure
- Oracle
- Human resources
- Employee discount
Hacker Community Manager (12 month FTC)
Intigriti —London
- Hybrid work
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Technical Project Manager - London/Bristol - 12 month FTC
adm Indicia —London
- Full-time
- Hybrid work
- Project management
- Continuous improvement
Quick apply
Finance Integration Manager (12 Month FTC)
Universal Music Group —London
- Full-time
- Microsoft Excel
- Project management
- Accounting
- Annual leave
- Employee discount
Finance Manager (12 month FTC)
Mimecast —London
- £60,000 - £90,000 a year
- Full-time
- Hybrid work
- Accounting
- Organisational skills
People Operations Analyst - 12 Month FTC
PIMCO —London
- Full-time
- Bachelor's degree
- Continuous improvement
- No degree
Manager, International Account Manager Homes & Villas by Marriott Bonvoy (12 Month FTC)- London
Marriott International, Inc —London
- Full-time
- Up to 50% travel
- Sales
- Hotel
3d
HR Administrator (12 month FTC)
Richemont —London
- Full-time
- Continuous improvement
- Human resources
- Data entry
4d
Marketing Manager – Dentistry Shows (Maternity Cover, 12 Month FTC)
CloserStill Media —London
- Hybrid work
- English
- Business development
- Project management
Quick apply

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Helpdesk Manager - 12 Month FTC

InfoTrack -
London

Quick apply

Job details

Full-time
4 days ago

Benefits

Annual leave
Flexitime
Private medical insurance
Referral programme

Qualifications

Customer service
Technical support
IT
Leadership
Help desk

Full job description

Helpdesk Manager – 12 Month FTC

Location: Waterloo (Hybrid after probation)

Salary: Competitive salary, depending on your experience

Do you enjoy building high-performing support teams that deliver exceptional customer service?

Are you at your best when coordinating major incidents, solving complex problems and keeping customers informed every step of the way?

Our Helpdesk is central to the support we provide to clients using our search software across the legal and conveyancing sector.

We’re looking for an experienced Helpdesk Manager on a 12 month-fixed term contract to lead and develop our Helpdesk and third-line support teams, own the incident management lifecycle and drive continual improvements in service quality, performance and customer experience.

About InfoTrack

InfoTrack is a market-leading provider of technology solutions for the conveyancing industry, helping law firms deliver a best-in-class service to people buying and selling homes.

As our customer base and product portfolio continue to grow, so does the need for responsive, reliable and high-quality technical support. That’s why we’re strengthening our support leadership to ensure incidents are resolved quickly, customers are kept informed and recurring issues are addressed.

What you’ll be doing

In this role, you will:

Lead, coach and develop the Helpdesk and third-line support teams, ensuring incidents, service requests and technical issues are resolved effectively within agreed service levels
Own the end-to-end incident management process, ensuring tickets are accurately prioritised, assigned, escalated and followed through to resolution
Monitor ticket queues, backlogs and ageing tickets, driving improvements in response times, resolution performance and customer outcomes
Act as Incident Manager during major service disruptions, coordinating teams and suppliers, leading incident calls and ensuring clear, timely customer communications
Work closely with Product, Development and IT teams to investigate complex issues, identify root causes and prevent repeat incidents
Analyse service metrics including SLA performance, first-contact resolution, ticket backlog, resolution time and customer satisfaction
Identify opportunities to improve processes, tools, documentation and support efficiency while championing a culture of service excellence

What we're looking for

Essential:

Proven experience leading a Helpdesk, Service Desk or technical support team
Strong experience managing incident processes within an IT Service Management environment
Experience managing ticket queues through an ITSM platform, with strong knowledge of prioritisation, SLA management and escalation processes
Experience coordinating major incidents involving multiple technical teams and stakeholders
The ability to analyse operational data and use service metrics to drive continual improvement
Strong leadership, coaching and influencing skills, alongside excellent customer service and communication

Desirable (but not essential):

Experience working for a software or technology service provider
Experience supporting clients within the legal or conveyancing sector
Experience working closely with Product, Development, IT and customer-facing teams

Working Hours

Your working week will be 37.5 hours per week, typically 9:00am – 5:30pm initially, with opportunities for hybrid working between home and our Waterloo office once your probationary period is completed.

Salary and Progression

Competitive salary, depending on your skills and experience
You’ll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression

Benefits and Rewards

At InfoTrack, we believe in rewarding our people and creating a positive workplace culture.

You’ll benefit from:

25 days annual leave, plus bank holidays
Flexible working options, including hybrid working and flexitime after probation
Private health insurance, including dental, optical and hearing cashback
24/7 health advice line and access to virtual GP appointments
In-house barista: enjoy freshly brewed drinks throughout the day
Office snacks, including fruit and refreshments
Regular team breakfasts and lunches
Recognition awards: £100 spot prizes for going above and beyond
“Work From Anywhere” weeks: work remotely from a location of your choice
Referral bonus: earn up to £2,000 for successful referrals
Regular social events including summer and Christmas parties, hikes, pub quizzes and more

If you’re passionate about leading support teams, improving customer service and driving the effective resolution of complex incidents, we’d love to hear from you.

If you have any questions about the role or require any reasonable adjustments as part of the recruitment process, please let us know at [email protected].

Quick apply

Refine Your Search

data manager 12 month ftc jobs in london, eng

Helpdesk Manager - 12 Month FTC

Learning & Development Coordinator - 12 Month FTC

L&D Coordinator (12 Month FTC)

LEARNING & DEVELOPMENT COORDINATOR - 12 MONTH FTC

People Operations Analyst - 12 Month FTC

Data Privacy and Retention Analyst (12 Month FTC)

Data Management Analyst – AI Governance (12 Month FTC)

Head of People Partnering (12 Month FTC)

Compliance Officer (12 month FTC)

Data Management Analyst – Data Governance (12 Month FTC)

Fixed Income Middle Office Analyst (12 month FTC)

HRIS Test Lead (12 month FTC)

Hacker Community Manager (12 month FTC)

Technical Project Manager - London/Bristol - 12 month FTC

Finance Integration Manager (12 Month FTC)

Finance Manager (12 month FTC)

People Operations Analyst - 12 Month FTC

Manager, International Account Manager Homes & Villas by Marriott Bonvoy (12 Month FTC)- London

HR Administrator (12 month FTC)

Marketing Manager – Dentistry Shows (Maternity Cover, 12 Month FTC)

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