Permanent, 37 hours per week
The Vacancy
As part of our Housing team, you will use your customer service and problem-solving skills to help us deliver high-quality housing services.
Introduction to the role
You will have previous experience of working as a Housing Officer and be confident in a customer-facing position. You will need to be able to demonstrate both excellent customer service and problem-solving skills and be highly numerate to conduct rent analysis. You will also have a proven track record in building strong relationships.
The right candidate will need the ability to develop strong relationships with our tenants, be able to confidently communicate and be able to conduct rent analysis accordingly. An important aspect of the Housing Officer role is to manage rent arrears, and this is one of our corporate objectives, so we are therefore looking for someone with strong skills in this area.
Role purpose
To provide tenancy and neighbourhood management services for a specified area, ensuring that services are customer focussed.
What’s the role?
Key Accountabilities:
Manage tenancies effectively, assessing household needs and signposting residents to appropriate support.
Review tenant circumstances regularly and advise on suitable future housing options.
Oversee mixed-tenure patches, ensuring compliance with policies for leaseholders, shared owners and managing agents.
Represent the organisation at court and external meetings, acting as a key liaison with community stakeholders and resident groups.
Prepare and present court documentation to support legal action when required.
Work collaboratively across teams to deliver a seamless, customer-focused housing service.
Reduce rent and service-charge arrears through proactive income management.
Manage antisocial behaviour cases and tenancy/lease breaches, working with internal and external partners.
Monitor estate services, carry out regular estate and fire safety inspections, and ensure repairs or issues are resolved promptly.
Support void management to ensure properties are re-let quickly and safely.
Lead on safeguarding signposting, tenancy reviews, fraud prevention audits, and manage mutual exchanges, assignments and successions.
Participate in duty rota and emergency response, support councillor enquiries, and monitor CCTV to address ASB, fly-tipping and related issues.
What are we looking for?
Essential:
Excellent negotiation and influencing skills
Strong communication skills, both written and verbal
Good time management and organisational skills
IT skills with the ability to use Housing Management software
Ability to input data into systems accurately
Proven debt management experience
Experience of dealing with people in difficult, often stressful, situations
Experience of tenancy and neighbourhood management
Knowledge of relevant Housing legislation
Due to the nature of the role, you will need to have a full driving licence and access to a car with business insurance.
Desirable:
Good level of general education or relevant experience
CIH recognised qualification
Upholds the CIH professionalism standards and demonstrates a commitment to champion the role housing professionals play in making a difference to the residents and communities they work with
Who you’ll work with
What can we offer you?
28 days’ annual leave (pro rata)
Employer pension contribution of up to 11%
Development opportunities
Comprehensive employee rewards scheme
How we work
We embrace agile working — blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly.
How to apply
If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV.
Closing date: 29th July 2026
Interviews: To be confirmed
(Please note we reserve the right to close the vacancy early if we receive a large response.)
INDMED
We own and manage over 5,500 homes in Hertfordshire, Bedfordshire, and Buckinghamshire, delivering much needed homes for social and affordable rent, leasehold, shared ownership and private market rent.
Our business is built around the importance of a home as the foundation that enables individuals and families to build and sustain the lives they want. We are focused on increasing housing availability and affordability in some of the most expensive parts of the UK.
Westside, London Road, Hemel Hempstead, Herts HP3 9TD
