Import customer service coordinator Work, Jobs in London, Eng (with Salaries)

Import Customer Service Coordinator
CEVALogistics —London
- Full-time
- Communication skills
- Annual leave
- Employee discount
Sales Coordinator
Light Style London Ltd —Croydon
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
- Flexitime
- Employee discount
Quick apply
Senior Project Logistics Coordinator
CEVALogistics —London
- Full-time
- Customer service
- Travel
- Annual leave
- Employee discount
Air Import Coordinator
Nippon Express Europe GmbH —Uxbridge
- Overtime
- Customer service
- Free parking
Quick apply
Operations Coordinator – Monday to Friday
Crane Worldwide UK Limited —London
- Monday to Friday
- Microsoft Word
- Writing skills
- Bachelor's degree
Cargo Accounts Clerk
Air Canada —London
- Full-time
- English
6d
Logistics Operations Administrator
Designer Fashion Business —East London
- £14 - £15 an hour
- Part-time
- Microsoft Office
- Organisational skills
- In-person
Quick apply
Data Coordinator
gategroup —West Drayton
- £13.76 an hour
- Weekend availability
- Microsoft Word
- Management
- Computer literacy
Quick apply
Operations Coordinator (Export) 4 on 4 off
B&H Worldwide Ltd —Harmondsworth
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Transport Coordinator
Cencora —Feltham
- Overtime
- Microsoft Powerpoint
- English
- In-person
Ocean Import Operations & Pricing Coordinator
Traffic Tech Inc. —Egham
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Carflow Coordinator
Renault Group —Maple Cross
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Annual leave
- Work from home
13d
Senior Freight Coordinator
Convelio —West Drayton
- English
- Communication skills
Quick apply
Personal Assistant
Bestway Group —London
- Full-time
- Research
- Administrative experience
- Banking
Quick apply
Project Cargo Manager
Expeditors —Feltham
- Full-time
- Customer service
- Business development
- Continuous improvement
- Employee stock purchase plan
Quick apply

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Sales Coordinator
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import customer service coordinator jobs near london, eng

Import Customer Service Coordinator

CEVALogistics -
London

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Job details

Full-time

Benefits

Annual leave
Company pension
Discounted gym membership
Employee discount

Qualifications

Client engagement
Stakeholder liaison
Freight forwarding experience
Logistics
Complaint handling
Customer interaction
Communication skills
Supply chain customer service

Full job description

584149

London Heathrow, GB

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Import Customer Service Coordinator

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

YOUR ROLE

We are looking for an enthusiastic Import Customer Service Coordinator with a passion for customer service to join our growing Air Operations team in Hounslow. Reporting to the Air Import Manager, you will play a key role in managing import airfreight shipments, acting as the main point of contact for customers and ensuring a seamless experience from shipment arrival through to final delivery.Working closely with customers, customs, and operational teams, you will support customs clearance procedures, coordinate delivery requirements, monitor shipment progress, and provide regular updates throughout the import process. You will build strong customer relationships, resolve queries efficiently, and contribute to the smooth and accurate management of all operational and financial processes.

You will act as a key point of contact for customers, managing export orders from receipt through to completion, ensuring all shipments are processed within agreed service levels and customer KPIs. Working closely with operational teams and shared service colleagues, you will build strong customer relationships, provide proactive shipment updates, and help identify opportunities to enhance service delivery and support business growth.

WHAT ARE YOU GOING TO DO?

Act as the primary point of contact for customers, providing exceptional service and regular shipment updates.
Support customs clearance procedures and liaise with relevant parties to ensure smooth import processing.
Confirm delivery requirements and coordinate with suppliers, carriers, and internal teams to meet customer expectations.
Proactively monitor shipment progress and communicate any delays, issues, or exceptions in a timely manner.
Build and maintain strong relationships with customers through effective communication and problem resolution.
Investigate operational and financial discrepancies, identify root causes, and implement practical solutions.
Support billing and invoicing processes by ensuring all quotes, costs, and billing instructions are accurate and complete.
Take ownership of customer queries, requests, and complaints, delivering swift and effective resolutions.
Participate in internal and external conference calls, confidently presenting shipment updates and operational information.

WHAT ARE WE LOOKING FOR?

We are looking for a highly organised and customer-focused logistics professional with experience in air import freight forwarding operations. You will have a solid understanding of how an import airfreight department functions and ideally possess knowledge of CDS customs clearance procedures

The successful candidate will be comfortable working in a fast-paced environment, managing multiple priorities while maintaining excellent attention to detail. You are a proactive problem solver who enjoys investigating issues, finding practical solutions, and keeping customers informed throughout the shipment journey. Strong communication skills, business-level written correspondence, and the confidence to engage with both customers and internal stakeholders are essential.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.

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Refine Your Search

import customer service coordinator jobs in london, eng

Import Customer Service Coordinator

Sales Coordinator

Senior Project Logistics Coordinator

Air Import Coordinator

Operations Coordinator – Monday to Friday

Cargo Accounts Clerk

Logistics Operations Administrator

Data Coordinator

Operations Coordinator (Export) 4 on 4 off

Transport Coordinator

Ocean Import Operations & Pricing Coordinator

Carflow Coordinator

Senior Freight Coordinator

Personal Assistant

Project Cargo Manager

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