Incident manager Work, Jobs in London, Eng (with Salaries)

Major Incident Manager
Bell Integration United Kingdom —London
- Analysis skills
- Communication skills
Quick apply
Manager, Command Centre & Incident Management
Charles Stanley —London
- Weekend availability
- Computer Science
- Bachelor's degree
- Continuous improvement
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Operational Resilience and Readiness Manager
AXA —Redhill
- £60,000 - £75,000 a year
- Leadership
- Communication skills
- Employee discount
Business Incident Manager
Atos —London
- Writing skills
- Continuous improvement
- Communication skills
- Annual leave
Senior Executive Services Operations Manager
Google —London
- Bachelor's degree
- No degree
- Leadership
8d
IT Manager
FundApps —London
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Life insurance
Quick apply
Service Reporting Manager
Bell Integration —London
- Computer Science
- Presentation skills
- Bachelor's degree
- Annual leave
Service Delivery Manager
WallStreetDocs —London
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
Sustainability & Compliance Manager
Bunzl UK & Ireland Portfolio Brands —Slough
- £40,000 - £60,000 a year
- Full-time
- Quality control
- In-person
Quick apply
IT Support Manager
Xpansiv —London
- £68,000 - £72,000 a year
- Full-time
- Travel
- SharePoint
- AI
Program Manager, EHS Operations Data Centers (EMEA/APAC)
Google —London
- £146,000 - £149,000 a year
- Doctoral degree
- Master's degree
- Bachelor's degree
14d
Senior Operational Delivery Manager (SODM)
Keolis Amey Docklands 2025 Limited —London
- Up to £79,000 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
4d
Quality Operations Manager
Vitabiotics —London
- Full-time
- Hybrid work
- Writing skills
- Bachelor's degree
- Continuous improvement
- Free parking
- Annual leave
Quick apply
9d
Delivery Manager (Operations)
Government Property Agency —London
- £46,000 - £50,570 a year
- Full-time
- Analysis skills
- Presentation skills
- Continuous improvement
IT & Helpdesk Manager - Panavision London
Panavision —London
- Weekend availability
- Bachelor's degree
- No degree
- Travel
Quick apply
11d
Quality Manager
Communitas Clinics —Croydon
- Up to £55,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
Quick apply
Residential Life Night Manager
London School of Economics and Political Science —London
- £43,277 - £55,497 a year
- Night shift
- Travel
- Communication skills
- School
- Annual leave
Workplace Operations Manager
Sovereign AI —London
- Hybrid work
- Continuous improvement
- Team management
- No degree
8d
Crisis & Incident Response Manager VP
MUFG —London
- Full-time
- Team management
- Training & development
8d

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Major Incident Manager

Bell Integration United Kingdom -
London

Quick apply

Job details

Qualifications

Technical troubleshooting
Stakeholder liaison
IT service management
Incident documentation
Incident reporting preparation
Change management
Analysis skills
Service restoration
Technical support incident logging
Technical writing
Major incident coordination
Problem management
IT incident logging
Root cause analysis
Incident log maintenance
Communication skills

Full job description

Bell Integration are currently seeking a customer focused individual who Immediately aligns with Bell integrations values, Integrity, Honesty, friendly, Open and keen to work in an Agile environment

The desired candidate must demonstrate professionalism and inspire confidence when working with the team and senior management, both on the phone and face to face

We need a self-starter and a great communicator, able to work independently using your own initiative but also a strong dependable team player

Articulate in both verbal and written communication to both technical and non-technical audiences. Including the ability to produce clear Post Incident Reviews and Documentation

Key Responsibilities

Manage the full Major Incident lifecycle, Lead and facilitate MI Bridge calls, ensuring rapid, structured, and effective Major Incident Management from initiation to resolution.
Working a rota in a 24 x7 shift environment to initiate and coordinate troubleshooting with relevant support groups, vendors, and partners.
Maintain accurate, real time incident timelines and minutes, capturing technical details, actions, decisions, and outcomes.
Provide timely communication in accordance with the comms process and customer expectations.
Ensure business critical services are restored as quickly as possible, prioritising actions based on impact and urgency.
Manage stakeholder expectations, including senior leadership, service delivery managers, technical teams and if required the customers.
Review Change Management calendars to identify potential service disruption.
Verify and maintain operational readiness, including reviewing customer comms lists, service guides and knowledge articles.
Maintain strict adherence to KPIs, SLAs, and governance frameworks, ensuring all processes are followed and all data is accurately recorded.
Invoke Emergency Change Advisory Board (eCAB) when appropriate to restore service.
Capture workarounds, permanent fixes, lessons learned, and ensure they are progressed through Problem Management.

Key Skills & Experience

+5 Years proven experience as a Major Incident Manager role within an IT Managed Service environment, or similar enterprise level operations environment.
Extensive experience leading high‑pressure Major Incident bridge calls, coordinating multiple technical and support teams.
Experience working on shifts or on call.
Strong understanding of 24×7 Operations, with experience working in or alongside a 24×7 Service Desk or NOC.
Exceptional communication skills, including the ability to provide clear, concise, and structured updates to both technical and non‑technical audiences.
Strong analytical and problem-solving abilities, with the ability to quickly identify root causes, risks, and priorities during incidents.
Conduct or contribute to Post‑Incident Reviews, identifying root causes.
Ability to perform under pressure, calm, structured, and decisive in high‑impact situations.
Experience with ITIL frameworks, ideally ITIL 4 Foundation certification.
Excellent stakeholder management skills, capable of engaging senior leaders, customers, and suppliers.
High attention to detail, especially when documenting incident timelines, technical actions, and service impacts.
Experience reviewing and maintaining operational documentation, including support articles, service guides, and escalation workflows.
Understanding of Change Management processes, including emergency change initiation and approval procedures.
Experience working to strict SLAs and KPIs, with a focus on quality, accuracy, and compliance.

Desirable Attributes

Experience within an IT MSP or large enterprise service operations environment.

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Refine Your Search

incident manager jobs in london, eng

Major Incident Manager

Manager, Command Centre & Incident Management

Assistant Customer Service Manager

Operational Resilience and Readiness Manager

Business Incident Manager

Senior Executive Services Operations Manager

IT Manager

Service Reporting Manager

Service Delivery Manager

Sustainability & Compliance Manager

IT Support Manager

Program Manager, EHS Operations Data Centers (EMEA/APAC)

Senior Operational Delivery Manager (SODM)

Quality Operations Manager

Delivery Manager (Operations)

IT & Helpdesk Manager - Panavision London

Quality Manager

Residential Life Night Manager

Workplace Operations Manager

Crisis & Incident Response Manager VP

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