Instinct Work, Jobs in London, Eng (with Salaries)

Customer Support Associate (Weekends)
Odin —London
- Part-time
- Remote
- AI
- Annual leave
- Sick pay
7d
Front of House & Office Coordinator
Saturn Fintech Ltd —London
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Customer service
- Travel
- Annual leave
- Gym membership
Quick apply
12d
Retail Sales Advisor - 20 Hours
DFS —Brentford
- £12.71 an hour
- Sales
- Employee assistance programme
- Employee discount
Quick apply
12d
Part-Time Store Assistant Norrøna Flagship Store
Norröna —London
- Part-time
- Customer service
- IT
Retail Sales Associate - Westfield London
Tala (We are Tala Ltd) —London
- Sales
- Customer service
- English
- Employee discount
Quick apply
Social Media and Community Officer
Bayley & Sage —Fulham
- £27,000 - £32,000 a year
- Full-time
- Social media management
- In-person
- Store discount
- Employee discount
Quick apply
7d
Social Media / Brand Content Creator (Entry-Level / Emerging Talent)
Mesa Stone Ltd —London
- £14 - £18 an hour
- Part-time
- Hybrid work
- Social media management
Quick apply
Senior Customer Support Associate
Odin —London
- £70,000 - £100,000 a year
- Full-time
- Hybrid work
- AI
- Annual leave
- Sick pay
Video Editor (9-Month Part-Time Contract)
Somerset House Trust —London
- £15,500 - £31,000 a year
- Part-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
5d
Sales Representative
BUILDING MATERIALS WHOLESALE LTD —West Thurrock
- £35,000 a year
- Full-time
- Customer service
- Driving
- In-person
- Free parking
Quick apply
Paralegal (Data Privacy)
Mayer Brown LLP —London
- Full-time
- Hybrid work
- Organisational skills
- Contracts
- IT
5d
Fashion Concept Forecaster
Boden —London
- Full-time
- Free parking
- Work from home
Content & Brand Executive
Easymove —East Ham
- £32,000 - £40,000 a year
- Full-time
- Social media management
- English
- In-person
Quick apply
7d
Customer Care Advisor – German & English Speaking
ME+EM —London
- Full-time
- Customer service
- English
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
HSE Advisor – (12-month fixed term contract)
Lutron Electronics Co., Inc —London
- Temporary
- Spanish
- Engineering
- English
Foster Care For Children | London
Positive Aspirations Group - Fostering —London
- Up to £1,014 a week
- Full-time
- Hybrid work
- Childcare
- No experience needed
- First Aid Certification
- Flexitime
Quick apply
Deputy Manager - Regent Street, London
Whittard of Chelsea —London
- Leadership
- Store discount
- Employee discount
Quick apply
Social Media Manager
Barworks —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Hospitality
- Social media management
- Communication skills
- Work from home
- Employee discount
Quick apply
12d
Senior Investor Support
Odin —London
- £70,000 - £100,000 a year
- Full-time
- Hybrid work
- AI
- Annual leave
- Sick pay
Event Design & Sales Assistant
GE Production —Biggin Hill
- £13.50 - £15.50 an hour
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
5d

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Customer Support Associate (Weekends)

Odin -
London

Apply Now

Job details

Part-time
7 days ago

Benefits

Annual leave
Company pension
Private medical insurance
Sick pay

Qualifications

Full job description

About Odin

Odin is building the investment infrastructure for the future of private markets. We believe capital is one of the most powerful tools for shaping the world - and more people should be putting it to work. Our mission is to make it radically easier to raise and deploy capital, so that anyone, anywhere, can back the companies and ideas they believe in.

Our first product is a full-stack platform for launching and running private investment firms - think Shopify for VC and PE. We handle all the infrastructure: from legals and investor onboarding to KYC/AML, payments, tax, reporting, and exits.

We’re already trusted by over 10,000 angels, VCs, and founders. We administer over $500m in assets, covering investments from pre-seed to series E. This includes household names like ElevenLabs, OpenAI, SpaceX, xAI, Anduril, etc. but also new companies creating everything from synthetic brains to small nuclear reactors.

Why We’re Hiring

Customer Experience at Odin isn’t a support function. It’s how we win. We are extending these hours to weekends, shifts:

9am - 6pm

2pm - 11pm

Our customers come to us at the highest-stakes moments of their professional lives. They’re closing deals, calling capital, moving money, and dealing with regulators. When something breaks or feels uncertain, you are the person they turn to. You are the face of Odin in those moments.

Your job is not to close tickets. Your job is to make sure customers love Odin so much they tell other people about us, and to build the systems, content, automation and feedback loops that make every future customer’s experience better than the last.

If you’ve worked in customer support or investor relations and felt the function could be 10x sharper, more proactive, more product-shaping and less reactive, this role will resonate.

Responsibilities

You are energised by working with a diverse range of investors, from angels and VCs to GPs, LPs and founders, each with different needs, expectations and levels of urgency. Responding to customers is central to the role, but your measure of success is making the experience better.
Be the primary respondent on inbound questions across support and legal/compliance tickets, with the authority and judgement to move deals forward and resolve hard cases without escalation.
Triage with judgement: spot what’s urgent, what’s risky (money or compliance), what can be self-served and what genuinely needs Product, Ops or Compliance, and route accordingly.
Reduce ticket volume by going to the root cause. Identify the patterns, ship the fixes (help centre, macros, UX copy, forms, automations) and feed back to Product and Ops with clarity and conviction. The goal is fewer tickets next quarter than this one.
Support building the AI-first toolkit alongside the rest of the team. Experiment with AI workflows, knowledge management, automation and instrumentation that let a small team handle 10x volume.
Be the internal voice of the customer. When something keeps coming up, you don’t just log it, you advocate for it until it’s fixed, and then you go back to the customer and close the loop.
Set the tone and standards for how Odin shows up to customers. Document what good looks like. Help the team raise the bar.

Who You Are

You take real pride in customer-facing work. You see it as a craft, not a stepping stone, and you’re allergic to “computer says no” responses.
You have at least 3 years of experience in customer-facing operational roles. Direct experience in finance, fintech, fund administration, investor relations or VC operations is a strong plus, because our customers and the questions they ask require domain credibility.
You’re calm and clear under pressure. When customers are stressed and money is on the line, you meet them where they are: confident, peer-level, no apology theatre, no fluff.
You think in systems. When something is painful or repetitive, your instinct is to fix the root cause, not to power through it.
You’re tool-first and AI-fluent. You don’t just talk about AI, you’ve built things with it (a chatbot, a Lovable page, an automation, a workflow, anything). You learn new tools fast and you’re allergic to manual work.
You have high conviction. You’ll push back, you’ll challenge, and you’ll back down when you’re wrong. You’d rather be useful than be liked.
You’re a high-ownership, low-ego team player. You leave ego at the door, you default to “we”, and you raise the bar through how you show up day-to-day.
You can write really well. Tone matters. Our customers are sophisticated, busy and pay close attention.
You want a startup, not a corporate. You can articulate why: high ownership, fast-moving, ambiguous, real impact, real growth, no waiting for permission.

Benefits

Health: Private health insurance (Vitality), paid sick leave including support for pregnancy loss and fertility treatments, and access to Spill for mental health support
Wellness: Annual budget for health, therapy or fitness
Parental Leave: Enhanced maternity, adoption, paternity and partner leave
Pension: 4% employer contribution with salary sacrifice options
Time Off: Annual leave, 2 wellness days and flexible bank holidays
Work From Anywhere: Up to 3 weeks per year working from anywhere globally
Birthday Leave: An additional day of leave

Apply Now

Refine Your Search

instinct jobs in london, eng

Customer Support Associate (Weekends)

Front of House & Office Coordinator

Retail Sales Advisor - 20 Hours

Part-Time Store Assistant Norrøna Flagship Store

Retail Sales Associate - Westfield London

Social Media and Community Officer

Social Media / Brand Content Creator (Entry-Level / Emerging Talent)

Senior Customer Support Associate

Video Editor (9-Month Part-Time Contract)

Sales Representative

Paralegal (Data Privacy)

Fashion Concept Forecaster

Content & Brand Executive

Customer Care Advisor – German & English Speaking

HSE Advisor – (12-month fixed term contract)

Foster Care For Children | London

Deputy Manager - Regent Street, London

Social Media Manager

Senior Investor Support

Event Design & Sales Assistant

I want to receive the latest job alerts for instinct in london, eng

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