It service desk law firm Work, Jobs in London, Eng (with Salaries)

IT Service Desk Analyst
Watson Farley & Williams —London
- Customer service
- IT
- Communication skills
Service Desk Technician - 6 Month FTC
Mayer Brown LLP —London
- Overtime
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
Service Desk Technician L2
Milestone Technologies, Inc. —London
- Monday to Friday
- Customer service
- IT
Jira Administrator
Milestone Technologies, Inc. —London
- Hybrid work
- APIs
- IT
- Communication skills
- Work from home
Systems Administrator (Corporate IT)
The Voleon Group —London
- Full-time
- Hybrid work
- Mentoring
- Scripting
- IT
- Referral programme
Receptionist
Portico Corporate Reception Management —London
- £34,420 a year
- Full-time
- Front desk
- Communication skills
- Annual leave
- Life insurance
Quick apply
IT Technical Systems Analyst (Applications Team)
Withersworldwide —London
- Full-time
- Hybrid work
- Azure
- SQL
- APIs
- Profit sharing
- Employee discount
Receptionist
Adam Bernard Solicitors —London
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
Front Desk Agent
OBS Hotel Limited —London
- Night shift
- Customer service
- Hotel
- Guest services
Multi Services Assistant
Williams Lea —London
- £15 - £18 an hour
- Part-time
- Customer service
- Computer literacy
- Front desk
- Annual leave
- Referral programme
9d
Office Receptionist
Bevan Brittan —London
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee assistance programme
11d
Document Production Specialist (day shift)
Withersworldwide —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Analyst
Apollo —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Senior Corporate Receptionist
Williams Lea —London
- £37,000 a year
- Full-time
- Management
- Customer service
- English
- Referral programme
Global Banking & Markets- IB Operation Analyst/Associate- London
Goldman Sachs —London
- Full-time
- Communication skills
- Employee assistance programme
Global Banking & Markets - Software Engineer - Associate - London
Goldman Sachs —London
- Full-time
- Computer Science
- Java
- Master's degree
- Employee assistance programme
Client Experience Host and Corporate Receptionist VA2739
Anabas —London
- £35,700 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Life insurance
Quant Analyst
WallStreetDocs —London
- Full-time
- Computer Science
- English
- Java
2026 Commercial & Investment Banking - Markets - Off-Cycle Internship - London
JPMorganChase —London
- Full-time
- Communication skills
Corporate Treasury - GCLA Analyst- London
Goldman Sachs —London
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
- Employee assistance programme

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IT Service Desk Analyst

Watson Farley & Williams -
London

Apply Now

Job details

Permanent

Qualifications

Incident management
Customer service
Technical support
ITIL
IT support
IT
Communication skills
Active Directory

Full job description

Main information

Term type:
Permanent
Department:
IT
Location:
London

The firm

Watson Farley & Williams (WFW) is a sector-focused international law firm with extensive expertise and industry insight across its core sectors of energy, infrastructure and transport. Through its network of 19 offices, the firm advises clients on complex, high-value transactions and disputes – matters requiring precise legal execution and a nuanced understanding of global market dynamics.

The firm’s success is driven by its people. It fosters a collaborative, inclusive and supportive environment where everyone can grow, share ideas and make an impact. Guided by its values –We are experts, We are united and We care – the firm delivers exceptional service through strong relationships and teamwork. The firm is committed to clear career paths, championing diversity and investing in its people so they can thrive.

Role overview

As an IT Service Desk Analyst, you will be the first point of contact for IT support across our global business. This role is ideal for someone with at least 1 year of experience in a Service Desk or IT support environment, who is passionate about delivering excellent customer service and resolving technical issues efficiently. You will work within a collaborative team, handling incidents and requests, and ensuring smooth delivery of IT services.

Key activities/responsibilities

Respond to IT support requests via phone, email, and ticketing system, ensuring accurate logging and categorisation of incidents and requests.
Troubleshoot and resolve first-line technical issues, including hardware, software, and user access problems.
Escalate complex issues to second-line or specialist teams following defined escalation procedures.
Follow IT Service Desk processes, including prioritisation, SLAs, and incident management best practices.
Maintain accurate documentation, update tickets promptly, and contribute to the knowledge base for common issues and solutions.
Deliver excellent customer service, ensuring clear and professional communication with end-users.
Participate in team meetings and training sessions, sharing knowledge and supporting continuous improvement.
Ensure compliance with IT security policies and promote best practices in all interactions.
Contribute to a positive team culture and uphold company values.

Skills and experience – desired

Minimum 1 year experience in an IT Service Desk or similar technical support role.
Strong troubleshooting skills for common hardware, software, and network issues.
Excellent communication and customer service skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Familiarity with ITIL principles and incident management processes (desirable).
Basic understanding of Active Directory, Microsoft 365, and remote support tools (desirable).

Benefits

We offer a competitive benefits and wellbeing package for all employees.

Additional information

The Firm promotes a culture of agility and flexibility and is fully supportive of flexible working arrangements where these can be accommodated.

Equal opportunities

Diversity and inclusion are integral to the firm’s strategy and underpin its efforts to attract and retain top talent. All employment decisions are made objectively, based on merit and ability and the firm is committed to inclusive and barrier-free recruitment. As a Disability Confident employer, WFW welcomes adjustments for candidates with disabilities or long-term health conditions and participates in the Disability Confident interview scheme. If you would like to apply through this scheme or require adjustments during any stage of the process, please contact [email protected].

Apply Now

Refine Your Search

it service desk law firm jobs in london, eng

IT Service Desk Analyst

Service Desk Technician - 6 Month FTC

Service Desk Technician L2

Jira Administrator

Systems Administrator (Corporate IT)

Receptionist

IT Technical Systems Analyst (Applications Team)

Receptionist

Front Desk Agent

Multi Services Assistant

Office Receptionist

Document Production Specialist (day shift)

Analyst

Senior Corporate Receptionist

Global Banking & Markets- IB Operation Analyst/Associate- London

Global Banking & Markets - Software Engineer - Associate - London

Client Experience Host and Corporate Receptionist VA2739

Quant Analyst

2026 Commercial & Investment Banking - Markets - Off-Cycle Internship - London

Corporate Treasury - GCLA Analyst- London

I want to receive the latest job alerts for it service desk law firm in london, eng

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