JOB PURPOSE
As an experienced Business Operations professional, you will work alongside our team, providing expert support to our team and to help create and implement strategies for the growth of our firm.
ABOUT IGS
IGS is a small data protection consultancy firm made up of subject matter experts in all things data protection and information governance. We provide specialist advice and a variety of services to our clients to ensure that they are handling their data in-line with data protection legislation. We help ensure our clients act in accordance with best industry practices and that their handling of data is as ethical as possible.
Our values are: Operational excellence; Thoughtful execution; Client-centred; Ownership; Empowered by Collaboration; Inclusion.
PERSON SPECIFICATION
- An undergraduate degree (2.1 or higher), preferably in a related field.
- Proven experience (3 years) experience in business operations, preferably within a professional services environment.
- A self-starter, proactive, with ability to take initiative; pragmatic
- Familiar with public sector tender processes.
- Accustomed to providing business development support, from first enquiry to new client onboarding.
- Excellent people skills; have general HR experience
- Analytical; solid experience using Excel for reporting.
- Well-developed administration and planning skills; solid time management; diary management skills
- Experienced in using a variety of platforms i.e. O365, time reporting software (Clockify), AI (predictive and generative, HRIS (CharlieHR),
- A desire to advance the goals of the organisation and actively demonstrate its values.
- Eligible to be able to apply for UK Security Clearance.
- Experience with a variety of industries and settings, including the healthcare setting (desired).
Key duties and responsibilities:
Operational support
- Provide operational and administrative support to the Founder and Senior Management Team.
- Support the development and implementation of operational policies, procedures and guidance materials to improve productivity and operational effectiveness throughout IGS.
- Generate reports of IGS’ time spent on all clients and internal activities (Clockify platform) to provide strategic insights to senior management.
- Maintain and update IGS’ consultancy rates and packaged service costs.
- Maintain compliance with data protection regulations that apply to any of the company’s client’s businesses, including but not limited to:
o Data Protection Act 2018;
o UK GDPR;
o General Data Protection Regulation (GDPR);
o Privacy and Electronic Communications Regulations (PECR); and
o Any new or developing data protection regulations.
- Be the operational lead at IGS in obtaining compliance certification in areas of data protection and cyber security (e.g., Cyber Essentials and ISO 27001).
Strategic planning
- Have a working understanding of data protection legislation and information governance practices to implement. Understand the relevance of data protection within the professional services environment
- Compile information from various sources to formulate a current picture of IGS against the market.
- Interpret data to generate company and market strategies for implementation.
- Collaborate with senior management to develop and implement business strategies.
- Identify areas for process improvement to drive initiatives that enhances operational efficiency.
Team leadership
- Manage, guide and support more junior members of the team to progress their development.
- Deliver training and communication to IGS staff on policies, procedures and working practices.
- Help create and maintain a positive and collaborative working environment, prioritising professional growth and development for all staff.
- Be the point of contact for any HR/payroll related queries.
Performance monitoring
- Develop and monitor key performance indicators (KPIs) as required by senior management to measure operational success.
- Analyse data and provide insights for senior management to inform decision-making.
Marketing and Digital presence
- Support the Marketing Coordinator with the management of the effectiveness of IGS’ website, from user experience to effective marketing of IGS’ services.
- Support the Marketing Coordinator with SEO campaigns and improvements.
- Support the Marketing Coordinator with logistics for specific marketing campaigns such as Google Ads.
- Work collaboratively with the Marketing Coordinator to ensure a positive IGS’ digital presence across social media platforms such as LinkedIn.
Business development
- Support proposals, tenders and framework submissions for IGS in engaging new workstreams.
- Support the director and SMT in creating, implementing and planning new products and ideas for business growth and development.
- Creating and maintaining good client and supplier relationships.
Office management
- Support senior management in ensuring that IGS have adequate office equipment, including devices, accessories, stationery and audio-visual equipment for meetings.
- Liaise with landlords and office managers regarding IGS’ use of the office.
- Responsible for co-ordinating effective use of the office.
- Help support with any new office environments IGS look to move into to ensure it meets IGS’ requirements.
- Be IGS’ Health and Safety Officer.
Physical and Digital assets
- Responsible for ensuring all staff have appropriate physical and digital assets to capably undertake their required functions.
- A focal point for staff to report issues with their physical or digital assets and assist with resolving those issues.
- Management of IGS’ internal software subscriptions and internal assets.
ICT Administration
- A focal point for staff to report ICT issues and assist with resolving those issues.
- Be a global administrator for IGS’ M365 environment, creating and deleting new users, creating shared mailboxes and managing IGS’ Microsoft Teams environment.
The benefits
- Performance related bonus.
- Lunch provided on in-office days
- Private Healthcare.
- Hybrid and remote working.
- Pension scheme.
- Enhanced Annual Leave Allowance – 23 days (plus bank holidays) plus an extra day per year of service up to a maximum of 7 additional days.
Salary and Hours
- Hours 25 hours: 9am – 2pm or 10am – 3pm, Monday to Friday
- Salary range £33,000 – £40,000 FTE per annum, pro-rata, subject to experience and skills
- Contract Temp to Perm, after 4 months successful placement
How to apply?
Please send the following information to [email protected]
- Your CV; and
- A covering letter, either in the body of the email or (maximum 1 A4 page) an attached word document.
- Closing date for applications: 5pm on 15/09/26 (We reserve the right to close the application window earlier if appropriate)
- In person interviews will take place on Tuesday 29th September 2026, at our office location.
Pay: £33,000.00-£40,000.00 per year
Benefits:
- Company pension
- Private medical insurance
- Work from home
Application question(s):
- Do you have experience of working in professional services and/or health care
Experience:
- business operations: 3 years (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in London W1G 9DQ
