Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
This is a part time, fixed term contract until 6th Sept 2026.
20 hours per week - £12.71 per hour
Start date 18th July 2026.
Company Summary:
City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.
Position Summary:
To support the safe and efficient operation of the self-drive boat hire fleet by ensuring customers are correctly issued with and fitted for appropriate personal flotation devices (life jackets), assisting with customer departures and returns, and helping maintain high standards of safety, customer service and presentation.
Key Responsibilities:Safety:
- Issue suitable life jackets to all customers using the self-drive boats.
- Ensure life jackets are correctly fitted and adjusted before customers board.
- Demonstrate the correct use and wearing of life jackets where required.
- Check that all required safety equipment is available before vessels are dispatched.
- Report damaged, defective or missing life jackets and safety equipment.
- Support the company's health and safety procedures and safe systems of work.
Customer Service:
- Welcome customers in a friendly and professional manner.
- Assist customers through the pre-departure process.
- Answer basic questions regarding the boat hire process and safety procedures.
- Provide clear instructions relating to the use of life jackets and embarkation.
- Help ensure customers have a safe and enjoyable experience.
Operational Duties:
- Prepare life jackets for daily use, ensuring they are clean, dry and serviceable.
- Collect, inspect and store life jackets following customer returns.
- Keep records of damaged or withdrawn equipment where required.
- Maintain cleanliness and organisation of the life jacket storage and operating areas.
- Support colleagues during busy operating periods.
General Responsibilities:
- Comply with all company policies and procedures.
- Maintain a professional appearance and wear the required uniform and PPE.
- Treat customers and colleagues with courtesy and respect.
- Undertake any other reasonable duties appropriate to the role.
Person Specification:
Essential
- Good communication and interpersonal skills.
- Friendly and approachable manner.
- Strong awareness of health and safety.
- Reliable, punctual and able to work independently.
- Physically able to lift and carry life jackets and work outdoors for extended periods.
- Flexible approach to working hours, including weekends and holidays.
Desirable:
- Previous experience in a customer service or leisure environment.
- Experience working around water or in a marine setting.
- Knowledge of water safety or boating operations.
Working Conditions:
- Predominantly outdoor work in all weather conditions.
- Regular standing and walking.
- Some manual handling.
- Frequent interaction with members of the public.
Key Performance Measures:
- Customers issued with correctly fitted life jackets before departure.
- Compliance with company safety procedures.
- High standards of customer service.
- Accurate reporting of damaged or defective equipment.
- Clean, organised and well-maintained operating area.
All employees must commit to upholding our RESPECT values. They are as follows:
- Respect We will value, appreciate and respect each other. We will foster diversity and inclusivity.
- Environment We will Respect our planet. We will conserve, protect, and educate. We will practice environmental stewardship.
- Safety #1 We will think and work safely. We will follow safety standards and instructions. We will create a safe and secure workplace.
- Professionalism We will conduct ourselves professionally. We will take responsibility for our actions. We #will own the problem until it is solved.
- Exceed We will continuously improve. We will exceed standards and expectations.
- Communication We will be open and honest. We will choose a respectful approach. We will share information with others effectively.
- Teamwork We will exist to serve others. We will anticipate the needs of others. We will have fun and practice “enthusiastic friendliness”.
As an equal opportunities’ employer, we are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to create a diverse and inclusive environment. Candidates for employment or promotion will be assessed objectively against the requirements for the position.
