Microsoft office 365 Work, Jobs in London, Eng (with Salaries)

Systems Engineer
Abacode —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Microsoft Office Applications Trainer
QA —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
1d
IT Support Analyst
Trainline —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Maintenance
Systems Engineer
Thrive —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
IT Helpdesk Officer
Single Homeless Project —London
- £29,029.00 - £31,146.38 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Employee discount
Quick apply
Microsoft Office Applications Trainer
QA Limited —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
23h
Service Desk Analyst
Mace —London
- Full-time
- Hybrid work
- Microsoft Office
- SharePoint
Tier 1 Customer Support Engineer
Leonardo S.p.A. —London
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Communication skills
3d
Deskside Support Analyst
News Corp —London
- Customer service
- Windows
- Microsoft Office
7d
IT Project Support Officer
Nord Anglia Education —London
- Hybrid work
- PMP
- ERP systems
- Microsoft Office
7d
Microsoft 365 Analyst - INTERNAL ONLY - 6 MONTH FTC
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Microsoft Office
- Project management
- SharePoint
- Annual leave
- Employee assistance programme
1d
Data Center Inventory & Asset Technician Manager
Microsoft —London
- £40,000 - £68,400 a year
- Full-time
- Azure
- Microsoft Office
- Project management
9d
Onsite IT Support Analyst
Tetra Tech —London
- Travel
- In-person
- Communication skills
TechHub Support Analyst
Ofcom —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Azure
4d
IT 1st Line Support Engineer
Aventum Group —London
- Full-time
- Hybrid work
- Azure
- Customer service
- Travel
Systems Analyst
The Royal Household —London
- From £41,000 a year
- Full-time
- Azure
- SQL
- IT
- Annual leave
- Employee discount
7d
Information Coordinator
Kier Group —London
- Full-time
- Remote
- Microsoft Excel
- Travel
- SharePoint
Digital Learning and IT Support Officer
Northchild Education (UK) Ltd —London
- £37,000 - £43,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- University
Quick apply
Technology Support Analyst
Latham & Watkins LLP —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
IT Desktop Support Analyst
CyrusOne —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows

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Systems Engineer

Abacode -
London

Apply Now

Job details

Full-time

Qualifications

TCP
ITIL Certification
Microsoft Outlook
Customer service
Windows
DHCP
CompTIA Network+
IT support
Computer networking
DNS
Mac OS
ServiceNow
TCP/IP
Communication skills
Active Directory
CompTIA A+
Time management
Help desk

Full job description

London, United Kingdom

Full Time

UK - Information Technology

Mid Level

About Us:

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview:

This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available.

Team members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support.

Responsibilities:

Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive’s tools.
Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology
Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level.
Manage the daily prioritization, coding, and routing of service incidents and requests.
Follow Thrive's established best practices for task management
Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service.
Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution.
Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution.

Required Qualifications:

2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred.

Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms.

Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration.

Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals.

Basic networking knowledge, including TCP/IP, DNS, and DHCP.

Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users.

Excellent written and verbal communication, documentation, and time-management skills.

Ability to work independently and collaboratively in a team environment.

Availability to work after hours or participate in on-call rotations as required.

Optional Qualifications:

Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.

Preferred Certifications:

CompTIA A+

CompTIA Network+

Microsoft 365 Fundamentals (MS-900)

ITIL Foundation (v4).

Apply Now

Refine Your Search

microsoft office 365 jobs in london, eng

Systems Engineer

Microsoft Office Applications Trainer

IT Support Analyst

Systems Engineer

IT Helpdesk Officer

Microsoft Office Applications Trainer

Service Desk Analyst

Tier 1 Customer Support Engineer

Deskside Support Analyst

IT Project Support Officer

Microsoft 365 Analyst - INTERNAL ONLY - 6 MONTH FTC

Data Center Inventory & Asset Technician Manager

Onsite IT Support Analyst

TechHub Support Analyst

IT 1st Line Support Engineer

Systems Analyst

Information Coordinator

Digital Learning and IT Support Officer

Technology Support Analyst

IT Desktop Support Analyst

I want to receive the latest job alerts for microsoft office 365 in london, eng

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