Operations manager (claims) Work, Jobs in London, Eng (with Salaries)

Operations Manager (Claims)
HFG —London
- Continuous improvement
3d
Cargo Operations Manager - UK&I
Qatar Airways —London
2d
Customer Success Operations Manager
ScreenCloud —London
- Hybrid work
- AI
- Analytics
- Annual leave
- Flexitime
International Operations Manager
Living Things —London
- Full-time
- Bachelor's degree
Quick apply
Operations Manager - Insurance Restoration and Reinstatement
BELFOR —South London
- Business development
- Team management
- Travel
- Employee assistance programme
- Life insurance
1h
Operations Manager - Insurance Restoration and Reinstatement
BELFOR UK Ltd —South London
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Business development
Quick apply
1h
Claims Operations Lead
The Fidelis Partnership —London
- Full-time
- Travel
- Communication skills
- Time management
Residential Facilities Manager
Cluttons —London
- Hybrid work
- Business development
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
Strategy & Planning Leader, Global Claims Operations
Marsh —London
- Full-time
- Analysis skills
- Presentation skills
- Mentoring
Operations Manager (DLR, Beckton)
CAF Rail UK —London
- Engineering
- Team management
- Contracts
- Annual leave
13d
Assistant Facility Manager
Cushman & Wakefield —London
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
Quick apply
Practice Operations Manager
Farnham Road Practice —Slough
- £60,000 - £65,000 a year
- Continuous improvement
- Human resources
- Recruiting
- Free parking
- Annual leave
Quick apply
6d
Operations Manager
Veterinary Medicines Directorate —New Haw
- £38,795 a year
- Part-time
- Microsoft Outlook
- Databases
- Analysis skills
- Free parking
- Annual leave
Business Product Manager - Operations
ASCOT GROUP —London
- Full-time
- Microsoft Powerpoint
- Continuous improvement
- Agile
Operations & Digital Process Manager
Jensten Group —Sutton
- Hybrid work
- Data analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Quick apply
Asset Operations Manager
Zenobē —London
- Hybrid work
- Engineering
- Continuous improvement
- Flexitime
Senior Operations Manager
Prevail —London
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Team management
- Employee assistance programme
- Gym membership
Quick apply
Facilities Manager
The Crown Estate —London
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
IT Operations Manager
The Fidelis Partnership —London
- Travel
- Internship
- Communication skills
IT Operations Administrator
Prevail —London
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- SharePoint
- Employee assistance programme
- Gym membership
Quick apply
6d

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Operations Manager (Claims)

HFG -
London

Apply Now

Job details

3 days ago

Qualifications

Operations management
Facilities management
Change management
Insurance claims handling experience
Continuous improvement
Continuous improvement cycles oversight
Risk management
Relationship management
Management reporting
Insurance claims experience
Internal quality assurance
Corporate regulatory compliance oversight

Full job description

Job details

Posted 07 August 2026

Salary Negotiable

LocationCity of London

Discipline Claims

ReferenceCOM444

Job description

New Vacancy - Operations Manager (Claims)
Lloyd's Insurer
London / Birmingham / Worthing

I am currently partnered with a leading Insurer who are seeking an Operations Manager to join their Claims Operations function.

This role will be varied including but not limited to; client relationship/management, operational data governance, FNOL claims oversight and management, general facilities & office management.

My client is seeking an operational professional with a claims background, handling & operational. Someone with TPA experience would be very beneficial, as well as supplier management.

Key Responsibilities

As Operations Manager, you'll have responsibility for overseeing a number of key operational areas, ensuring high standards of service delivery, governance and performance.

Your responsibilities will include:

Panel Solicitor & Supplier Management

You'll take ownership of strategic relationships with panel solicitors and other key suppliers, ensuring contractual and service expectations are consistently met.

This will include:

Managing strategic supplier relationships and contractual governance.
Monitoring performance against agreed SLAs, KPIs and contractual obligations.
Identifying service issues and driving appropriate remediation.
Working with panel firms to deliver continuous improvement and enhance service quality, efficiency and customer outcomes.
Producing and presenting management information and performance reporting.
Acting as the key escalation point for operational issues and supplier concerns.
Supporting internal and external audits and ensuring findings are addressed within agreed timescales.

Data Governance & Privacy

You'll also play a key role in supporting data governance and privacy activities across Operations.

Responsibilities will include:

Leading First Line data governance activity within Operations.
Maintaining data flow maps and supporting data protection assessments.
Assisting with remediation activity where required.
Supporting the investigation and resolution of data breaches and data-related incidents.
Ensuring operational processes remain aligned with relevant data protection and governance requirements.

First Notification of Loss (FNOL)

A key element of the role will be the operational oversight of the FNOL function, ensuring service levels, quality standards and customer outcomes are consistently achieved.

You'll be responsible for:

Overseeing day-to-day operational performance across FNOL.
Monitoring agreed service levels and quality standards.
Analysing and reporting SLA breaches and operational incidents to senior leadership.
Producing and reviewing MI to identify trends, risks and opportunities for improvement.
Ensuring operational risks and control weaknesses are appropriately identified, managed and remediated.
Supporting audit activity and ensuring findings are addressed effectively.

Facilities & General Operations

The role also has responsibility for wider business operations and facilities across the organisation's UK offices.

This will include:

Leading facilities management across UK office locations.
Ensuring safe, compliant and effective working environments.
Maintaining compliance with relevant Health & Safety legislation, policies and regulatory requirements.
Overseeing office managers and Health & Safety resources.
Managing building maintenance, facilities and wider business support services.
Ensuring annual Health & Safety, fire risk and workplace assessments are completed.
Tracking actions through to successful completion.
Maintaining appropriate first aid and fire warden coverage across all locations.
Ensuring relevant training and certifications remain current.

Change & Continuous Improvement

You'll work closely with Change and Project teams, supporting strategic initiatives and wider organisational change programmes.

You'll also be expected to:

Identify opportunities to improve operational efficiency and effectiveness.
Lead continuous improvement initiatives across the function.
Strengthen processes, controls and service delivery.
Support the implementation of operational change.
Identify and mitigate operational risks.
Promote a culture of continuous improvement across the wider operations team.

Bertie Hayward
Bertie
+44 (0) 207 220 0175

Apply Now

Refine Your Search

operations manager (claims) jobs in london, eng

Operations Manager (Claims)

Cargo Operations Manager - UK&I

Customer Success Operations Manager

International Operations Manager

Operations Manager - Insurance Restoration and Reinstatement

Operations Manager - Insurance Restoration and Reinstatement

Claims Operations Lead

Residential Facilities Manager

Strategy & Planning Leader, Global Claims Operations

Operations Manager (DLR, Beckton)

Assistant Facility Manager

Practice Operations Manager

Operations Manager

Business Product Manager - Operations

Operations & Digital Process Manager

Asset Operations Manager

Senior Operations Manager

Facilities Manager

IT Operations Manager

IT Operations Administrator

I want to receive the latest job alerts for operations manager (claims) in london, eng

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Job details

Job description

Panel Solicitor & Supplier Management

Data Governance & Privacy

First Notification of Loss (FNOL)

Facilities & General Operations

Change & Continuous Improvement

Bertie Hayward

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