About Maslow’s
Maslow's Kensington operates two floors of private members co-working space - 31 private offices and a total of 303 desks, with restaurant, café and bar – all just a stone’s throw from High Street Kensington.
Maslow’s is a collection of thoughtfully designed members’ houses. Inspired by Maslow’s hierarchy of needs, these spaces cater to both professional ambition and personal fulfilment, offering private offices, shared workspaces, fitness studios, bespoke meeting rooms, rooftop bars, restaurants, and curated cultural events. Unlike traditional offices or impersonal coworking spaces, Maslow’s houses are warm, tactile, and energizing designed for enhanced productivity in a familiar, relaxed setting. With two other locations in London’s vibrant Fitzrovia and Soho, Maslow’s fosters connection, conversation, and restoration, ensuring members thrive in an environment where time feels well spent.
As a team, our values are Caring, Curious and Committed – which inspire us through our journey of growth.
About the Role
This role is ideally suited to an experienced hospitality professional and someone with speciality coffee experience. You will thrive in a premium service environment and understand the importance of personalised guest experiences. You will be confident working across multiple service styles, anticipating member needs, and delivering warm, polished and efficient service at all times.
Working closely with the F&B Supervisor, you will help create memorable experiences that reflect the standards and values of Maslow's.
Key Responsibilities
Member & Guest Experience
- Deliver a personalised, attentive, and intuitive service to members and guests
- Build rapport and anticipate needs to enhance the overall club experience
- Provide knowledgeable recommendations across food, beverage, and events offerings
- Handle requests and feedback professionally and efficiently
Food & Beverage Service
- Take accurate orders and serve food and beverages promptly and courteously
- Prepare and serve coffee, soft drinks, and alcoholic beverages to company standards
- Maintain strong product knowledge, including ingredients, allergens, and wellness/functional menu elements
- Upsell thoughtfully to enhance the member experience
Bar & Floor Operations
- Set up and maintain service areas with correct mise-en-place
- Ensure cleanliness, organisation, and stock levels are maintained at all times
- Follow all opening/closing procedures and cash handling protocols
- Work collaboratively with kitchen and bar teams for smooth service delivery
Meetings, Events & Private Dining
- Support delivery of private dining, meeting room service, and member events
- Set up rooms according to event briefs (layout, AV, table settings, etc.)
- Serve food and beverages during meetings and events with precision and discretion
- Monitor event spaces (cleanliness, lighting, comfort, functionality)
- Understand event schedules, key clients, and requirements to ensure flawless execution
Operational Excellence
- Maintain high standards of hygiene, safety, and presentation at all times
- Adhere to licensing laws, health & safety, and company policies
- Ensure all areas (restaurant, bar, meeting rooms) are clean, stocked, and guest-ready
- Accurately process payments and maintain records
What We’re Looking For
- Minimum 1 year experience in a hospitality, restaurant, hotel, private members' club, events or premium customer-facing environment
- Passion for delivering exceptional guest experiences and building genuine rapport with members
- Has experience with speciality coffee
- Strong communication and interpersonal skills
- Professional, polished and confident service style
- Ability to remain calm and organised in a fast-paced environment
- Excellent attention to detail and presentation standards
- Ability to work across cafe, bar, lounge, events and meeting room service
- Strong teamwork skills and willingness to support colleagues across departments
- Flexibility to work evenings and member events as required
Desirable
- Experience working in a private members' club, luxury hotel, premium restaurant or high-end hospitality venue
- Cocktail and wine knowledge
- Experience delivering private dining, events or meeting room service
- Personal Licence holder or licensing knowledge
- Interest in food, beverage, wellness and lifestyle hospitality concepts
In Return We Offer:
- £450 Gross Refer-a-friend scheme (unlimited referrals!)
- 50% discount on F&B onsite
- Reward and discounts platform
- SmartTech and CycleToWork schemes
- Access to delicious on shift meals
- Please note that we do not have a Skilled Worker Sponsor License.
