Platform support engineer Work, Jobs in London, Eng (with Salaries)

Technical Support Engineer
Appspace —London
- Remote
- Customer service
- Salesforce
- Windows
- Annual leave
- Flexible schedule
Quick apply
3d
Deskside Support Engineer
Hexaware Technologies —London
- £40,000 - £50,000 a year
- Customer service
- Windows
- Microsoft Office
Quick apply
Support Engineer
Palantir Technologies —London
- Full-time
- Travel
- Mentoring
- In-person
- Work from home
Windows Platform Engineer - Support
Interactive Brokers —London
- Monday to Friday
- Hybrid work
- Azure
- Computer Science
- Windows
- Annual leave
Platform Support Engineer (EMEA)
Lightning AI —London
- £75,000 - £95,000 a year
- Weekend availability
- Software troubleshooting
- Machine learning
- Computer networking
- Annual leave
IT SUPPORT ENGINEER (SECOND LINE), ASIA-PACIFIC
Adam Smith International —London
- Full-time
- Hybrid work
- SharePoint
Quick apply
1st Line Support Engineer
Darktrace —London
- Full-time
- Project management
- IT
- Communication skills
- Employee assistance programme
- Life insurance
IT Support Engineer
Compass Pathways —London
- £65,000 - £85,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Project management
Quick apply
4d
Application Support Engineer, UK, OEX
Crypto.com —London
- Weekend availability
- Remote
- DevOps
- English
- Java
Quick apply
Desktop Support Engineer
ECI - United Kingdom —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Junior Developer Support Engineer New
Algolia —London
- £43,000 - £48,000 a year
- Hybrid work
- English
- Java
- JavaScript
- Work from home
4d
IT Support Engineer, EMEA
Okta —London
- £46,000 - £63,000 a year
- Weekend availability
- Google Suite
- Continuous improvement
- Driving
- Annual leave
13d
Cloud Support Engineer (L1)
Radiant —London
- Full-time
- Hybrid work
- Computer Science
- Machine learning
- No degree
- Annual leave
Quick apply
5d
3rd Line Support Engineer
Elevate Technology Group —London
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- SharePoint
- Communication skills
Developer Support Engineer
Algolia —London
- £43,000 - £48,000 a year
- Hybrid work
- English
- Java
- JavaScript
- Work from home
Junior Platform Engineer
MillTechFX —London
- Full-time
- Azure
- DevOps
- English
- Annual leave
- Life insurance
Machine Learning Engineer Intern (100% Remote)
Tether Operations Limited —London
- Full-time
- Remote
- Doctoral degree
- Computer Science
- English
Cloud Support Engineer
Canonical —London
- Remote
- English
- Bachelor's degree
- Travel
- Employee assistance programme
Quick apply
Tech Insight Experience for Women - Engineering
National Westminster Bank PLC —London
- £73,800 - £110,700 a year
- Full-time
- Java
- AWS
- JavaScript
1st Line Support Engineer
wavenet —Sevenoaks
- Full-time
- Remote
- Computer networking
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d

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platform support engineer jobs near london, eng

Technical Support Engineer

Appspace -
London

Quick apply

Job details

3 days ago

Benefits

Casual dress
Private dental insurance
Annual leave
Company pension
Flexible schedule
Life insurance

Qualifications

Microsoft Windows Server
TCP
Operating systems
Customer service
Salesforce
Windows
Technical support
Firewall
Bachelor's degree
IT
IP networking
Linux
TCP/IP
AI
Communication skills
Help desk
Office experience

Full job description

About Appspace:

At Appspace, we're passionate about creating better work experiences for people everywhere, and we're looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you're at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that's helping people everywhere love where they work.

Your Role as a Technical Support Engineer:

The primary purpose of the Technical Support Engineer is to provide exceptional technical support while contributing to a culture of documented, scalable solutions. In addition to resolving customer issues via our ticketing system, remote sessions, and live video, you will build and maintain self-service resources, document solutions for recurring problems, and collaborate with teammates to ensure customers receive timely, accurate, and friendly support. This role requires technical expertise combined with a focus on optimizing support processes and ensuring the accuracy and effectiveness of the AI Support Agent.

A Day in the Life of a Technical Support Engineer:

Provide first response and technical support for issue resolution via our ticketing system and remote sessions
Ask appropriate fact-finding questions to clearly identify and understand the client's issue while helping to isolate the potential root cause
Communicate proactively with customers to keep them informed throughout the resolution process
Build and maintain self-service resources — guides, FAQs, and troubleshooting materials — for frequently encountered customer questions
Partner with enterprise customers who have highly customised deployments to understand their unique environments and deliver tailored support
Escalate cases requiring advanced technical skill with clear and thorough handoff documentation
Advise customers on network-related requirements, including firewall ports and basic TCP/IP settings, when appropriate
Stay organised and document all customer interactions using our ticketing tools and other related tools
Strategically leverage and critically validate outputs from AI tools to draft communications, summarize complex issues, and accelerate documentation, ensuring accuracy and alignment with Appspace standards.
Regularly audit and test the AI Support Agent's performance, identifying gaps in its knowledge base and proactively refining content to enhance its resolution capabilities.
Monitor support interactions to identify patterns, gaps in available resources, and opportunities to improve the customer experience by creating a new knowledge article, refining existing guidance, or flagging any recurring issues.

What You'll Need:

Communication & Presence

Excellent written and verbal communication skills; ability to communicate clearly with customers of varying technical backgrounds
Comfortable and professional on camera — this role includes live video sessions with customers
Outgoing, helpful, and passionate about providing excellent customer service
A collaborative approach to teamwork; you share knowledge and actively support your colleagues
Understands that good documentation isn't just for humans; clarity and structure in knowledge content directly impact AI resolution quality

Technical Aptitude

Genuine technical curiosity — you're the person friends and family turn to for tech help
Ability to learn new software platforms quickly; experience with productivity, ticketing, or IT tools beyond the basics is a plus
Demonstrated proficiency in leveraging AI tools for technical troubleshooting, summarization, and drafting professional communications.
Basic familiarity with networks, devices, or operating systems is helpful; experience with Windows Server, Linux, or TCP/IP networking is a plus
Working knowledge of Salesforce or similar CRM preferred

Work Style

Ability to work efficiently in fast-paced, high-volume, multitasking environments while remaining calm and poised under pressure
Organised and detail-oriented with a habit of thorough documentation
Eager to learn, grow, and contribute to a communicative and collaborative team culture
Familiarity with professional office environments and workplace culture; our products support the modern workplace, and an understanding of that context is an asset

Experience

Bachelor's degree or equivalent with 3+ years of professional experience in a technical support, IT, help desk, or technically-oriented customer service role is required
Experience in a professional or office environment is strongly preferred

The Perks of Working for Appspace:

For all our UK based team members, we offer a variety of benefits from competitive salaries, employer paid medical, dental and vision coverage, employer paid life insurance, mental health resources, pension plan and paid maternity and parental leave program.

Additional perks include:

Generous PTO
Flexible work schedules
Remote work opportunities
Paid company holidays
Appspace Quiet Fridays (No non-essential internal meetings scheduled)
A casual dress work environment

Disclaimer:

Appspace is committed to equitable compensation practices and complies with all applicable local, state, and federal regulations. For jurisdictions that require pay scale disclosure, a general compensation range may be provided during the initial stages of the interview process. Final compensation will be based on multiple factors including experience, skills, certifications, and overall fit for the role.

If you are located in a jurisdiction with specific pay transparency requirements, we will be happy to discuss the relevant range during your application process.

Quick apply

Refine Your Search

platform support engineer jobs in london, eng

Technical Support Engineer

Deskside Support Engineer

Support Engineer

Windows Platform Engineer - Support

Platform Support Engineer (EMEA)

IT SUPPORT ENGINEER (SECOND LINE), ASIA-PACIFIC

1st Line Support Engineer

IT Support Engineer

Application Support Engineer, UK, OEX

Desktop Support Engineer

Junior Developer Support Engineer New

IT Support Engineer, EMEA

Cloud Support Engineer (L1)

3rd Line Support Engineer

Developer Support Engineer

Junior Platform Engineer

Machine Learning Engineer Intern (100% Remote)

Cloud Support Engineer

Tech Insight Experience for Women - Engineering

1st Line Support Engineer

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