process lead Work, Jobs in london, eng (with Salaries)

Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
7d
Change & Process Lead
Arch Capital Group Ltd. —London
- Full-time
- Continuous improvement
- Communication skills
SEND Operational Lead
Civic Recruitment Limited —Hackney
- No degree
Quick apply
People Operations Lead
Granola —London
- Full-time
PMO & Value Management Lead
Arch Capital Group Ltd. —London
- Full-time
Global Process Lead – O2C
Chanel —London
- Full-time
- PMP
- ERP systems
- Master's degree
Workflow Optimisation Lead
Attest —London
- £100,000 - £115,000 a year
- Full-time
- Hybrid work
- AI
- Communication skills
Strategic End State Programme Lead
HM Land Registry —London
- £61,923 - £66,656 a year
- Part-time
- Presentation skills
- Leadership
- Negotiation
- Annual leave
6d
Programme Lead
BeyondAutism —Wandsworth
- £45,496 - £50,160 a year
- Full-time
- Management
- Leadership
- Communication skills
- Referral programme
- Sick pay
Quick apply
Business Transformation Lead
Quilter —London
- Full-time
- Financial services
- Communication skills
5d
Programme Manager (Contract)
Linear Executive Search —London
- £800 - £925 a day
- Temporary
- Hybrid work
- Human resources
- Software development
- IT
- Work from home
Quick apply
2d
QMS Product Lead
Robosol Software UK Limited —Basildon
- From £50,000 a year
- Full-time
- Computer Science
- ERP systems
- Analysis skills
Quick apply
8d
PMO Lead
Northern Trust Corp. —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Organisational skills
1d
Lead Commissioner
Lambeth Council —London
- £67,260 - £78,090 a year
- Full-time
- Project management
- Communication skills
11d
Change Lead - Data Transformation - London
Vantage Point —London
- Travel
- Communication skills
Business Analyst/Process Improvement Lead
OPUS TECHNOLOGY —Reigate
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- System design
- Continuous improvement
- AI
- Life insurance
- Referral programme
Quick apply
Customer Success Team Lead
Log my Care —London
- £70,000 - £75,000 a year
- Hybrid work
- Leadership
- Communication skills
Operational Excellence Lead (Hybrid, 80- 100% working degree), London (GB)
Swiss Re —London
- £55,000 - £83,000 a year
- Full-time
- Hybrid work
- Agile
- Communication skills
6d
Strategy Lead
Barclays —London
- Analysis skills
1d
Researcher
Control Risks —London
- Full-time
Quick apply
17h

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Operational Excellence & Process Improvement Lead

Communitas Clinics -
Croydon

Quick apply

Job details

Permanent | Full-time
£31,049 a year
7 days ago

Qualifications

Adobe Captivate
Administrative experience
Quality assurance
Human resources
Communication skills
Teaching

Full job description

ROLE TITLE: Operational Excellence & Process Improvement Lead

REPORTS TO: Head Of Operational Excellence
LOCATION: Hybrid (Head Office + service sites)

JOB PURPOSE

This role is responsible for driving consistency, quality, and efficiency across administrative teams at Communitas.

The post holder will act as a subject matter expert in administrative processes and systems, identifying variation, simplifying workflows, and ensuring consistent adoption across all services.

Training is used as a tool to embed standard ways of working, not as a standalone function.

The role requires someone who can translate real operational processes into practical, usable training, and confidently support teams to adopt and sustain improved ways of working.

KEY RESPONSIBILITIES

1. Process Standardisation & Improvement

Identify inconsistencies and inefficiencies in administrative processes across services
Define and document clear, standardised ways of working (SOPs)
Work with operational leads to implement and embed improvements
Simplify complex workflows into practical, repeatable steps

2. Training Delivery (Applied, Not Theoretical)

Deliver practical, process-driven training for new and existing staff
Lead onboarding programmes that ensure staff can perform core admin functions confidently
Deliver refresher and targeted training where performance gaps are identified
Adapt training to reflect real service pressures and workflows, not ideal scenarios

3. Capability Building & Behaviour Change

Build admin team confidence, competence, and accountability
Provide hands-on coaching and follow-up support, not just one-off training sessions
Challenge inconsistent practices and reinforce standard approaches
Support managers in addressing performance gaps linked to process adherence

4. Systems & Workflow Expertise

Act as a key user of administrative systems (e.g. patient management systems)
Ensure training reflects how systems are actually used in practice
Identify and resolve common system-related issues impacting workflow

5. Cross-Team Consistency

Work across clusters to ensure one consistent approach to administration
Collaborate with Service Managers and Leads to align processes and expectations
Reduce variation in how services operate

6. Quality & Continuous Improvement

Monitor adherence to agreed processes
Identify risks, gaps, and areas for improvement
Use feedback and observation to continuously refine training and processes
Support audits and quality assurance activities

ESSENTIAL SKILLS

Ability to simplify complex processes into clear, practical steps
Strong communication skills with confidence to challenge and influence others
Ability to build credibility with operational teams
Highly organised with strong attention to detail
Confident delivering training in both group and 1:1 settings
Problem-solving mindset with a focus on practical solutions
Ability to work independently across multiple services

ESSENTIAL EXPERIENCE

Experience working in an administrative or operational environment
Experience improving or standardising processes, not just following them
Experience training, coaching, or supporting colleagues in real work settings
Experience working across multiple teams or departments
Experience using administrative or patient management systems

DESIRABLE (BUT IMPORTANT SIGNALS)

Experience working in healthcare or similar regulated environments
Experience supporting onboarding or induction programmes
Experience identifying performance gaps and implementing improvements

WHAT SUCCESS LOOKS LIKE

Administrative processes are consistent across services
New starters become effective more quickly
Teams follow clear, standard ways of working
Reduced errors, duplication, and confusion
Managers report improved admin performance and reliability

KEY BEHAVIOURS REQUIRED

Comfortable working in messy, inconsistent environments
Willing to challenge existing ways of working constructively
Focused on practical outcomes, not theory
Resilient when facing resistance to change
Takes ownership of problems and drives solutions

This role is not suited to candidates whose experience is primarily within corporate learning and development without direct operational process ownership.

Pay: £31,049.00 per year

Work Location: In person

Quick apply

Refine Your Search

process lead jobs in london, eng

Operational Excellence & Process Improvement Lead

Change & Process Lead

SEND Operational Lead

People Operations Lead

PMO & Value Management Lead

Global Process Lead – O2C

Workflow Optimisation Lead

Strategic End State Programme Lead

Programme Lead

Business Transformation Lead

Programme Manager (Contract)

QMS Product Lead

PMO Lead

Lead Commissioner

Change Lead - Data Transformation - London

Business Analyst/Process Improvement Lead

Customer Success Team Lead

Operational Excellence Lead (Hybrid, 80- 100% working degree), London (GB)

Strategy Lead

Researcher

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