Product manager digital Work, Jobs in London, Eng (with Salaries)

Consumer Claims Manager
Aventum Group —London
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Digital Product Manager Europe
Western Union —London
- Product management
- Agile
- Financial services
Product Manager, Digital Experience
InvestEngine —London
- Hybrid work
- Product management
- AI
- Communication skills
- Work from home
Product Manager
Xicoia —London
- £60,000 a year
- Full-time
- Hybrid work
- Master's degree
- Quality control
- In-person
Quick apply
15h
Digital Product Manager - Data Activation & Retention
Whitbread —London
- Full-time
- Hotel
- AI
- Analytics
- Employee discount
Quick apply
Product Manager (Digital)
Corndel —London
- Hybrid work
- Management
- Continuous improvement
- Recruiting
Senior Digital Product Manager - Europe
Western Union —London
- Data analysis skills
- Analysis skills
- Product management
- Annual leave
Product Manager
Quilter —London
- Full-time
- AI
- Communication skills
- Analytics
1d
Product Manager- GB
OpSec Security Ltd - UK GBRS —London
- Bachelor's degree
- No degree
- Product management
Quick apply
Digital Product Manager
Barclays —London
- Mentoring
- Agile
Product and Applications Manager
The Restaurant Group Ltd —Southwark
- £50,000 - £55,000 a year
- Full-time
- POS
- SharePoint
Quick apply
2d
Digital Product Design Associate Manager
Accenture —London
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Agile
- Annual leave
6d
Product Manager/Product Owner - Digital Platform - API
Synapri —London
- Analysis skills
- Presentation skills
- Agile
14d
Digital Systems Manager
Campions —London
- £50,000 - £60,000 a year
- Monday to Friday
- Hybrid work
- CRM software
- Analysis skills
- Communication skills
- Employee assistance programme
Quick apply
Product Manager, Reader Experience (maternity cover)
BMJ —London
- £72,069 a year
- Hybrid work
- Product management
- Communication skills
- Employee discount
Quick apply
9d
Associate Digital Product Manager
Oxford International Education Group —London
- £30,000 a year
- Full-time
- Marketing
- Budgeting
- Communication skills
Quick apply
Product Manager
Cifas —London
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- No degree
- Annual leave
Quick apply
7d
Digital Product Delivery Manager
Boux —Wimbledon
- Full-time
- Bachelor's degree
- Agile
- Annual leave
- Employee discount
Product Manager
Digi2al Limited —London
- Full-time
- Hybrid work
Quick apply
2d
Digital Marketing Manager
Young Living Europe Ltd —London
- £60,000 a year
- Full-time
- Hybrid work
- Marketing
- English
- Bachelor's degree
- Health & wellbeing programme
- Annual leave
Quick apply

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product manager digital jobs near london, eng

Consumer Claims Manager

Aventum Group
London

Apply Now

Job details

Permanent | Full-time

Qualifications

Financial Conduct Authority guidelines
Complaint handling
Insurance claims handling experience
Continuous improvement
Continuous improvement cycles oversight
Team management
Management reporting
Insurance claims experience
Leadership
Communication skills
Certificate in Insurance
Negotiation
Analytics

Full job description

Vacancy No

VN235

Basis

Permanent

Full Time / Part Time

Full Time

Entity

Novus Underwriting Ltd

Location City

London

Job Details

Role Summary

As the Consumer Claims Manager, you will lead and oversee the end-to-end claims function for our consumer insurance portfolio. Operating within an MGA environment, you will ensure claims are handled efficiently, fairly, and in accordance with regulatory, contractual, and delegated authority requirements. You will drive operational excellence, support profitable underwriting outcomes, and deliver an exceptional policyholder experience.

Role Accountabilities

Manage the day-to-day operations of the consumer claims team, ensuring effective prioritisation and adherence to service-level agreements (SLAs).
Lead, develop, and mentor claims handlers to maintain high levels of performance, technical capability, and customer service.
Implement claims handling best practices and ensure continuous process improvement.
Oversee complex, high-value, or escalated consumer claims across product lines ( home, auto, personal accident, warranty, specialty consumer products).
Ensure claims decisions are accurate, timely, and compliant with delegated authority guidelines.
Monitor claims trends, fraud indicators, and loss ratios, providing insights back to underwriting and product teams.
Ensure all claims activities comply with FCA regulations, Treating Customers Fairly (TCF), Consumer Duty principles, and the MGA’s internal policies.
Maintain accurate claim records and support internal/external audits, bordereaux reporting, and insurer partner reviews.
Manage complaints within regulatory deadlines and oversee root-cause analysis for continuous improvement.
Act as a primary point of contact for capacity providers, loss adjusters, TPAs, service suppliers, and legal partners.
Collaborate closely with underwriting, actuarial, and product teams to align claims performance with portfolio goals.
Build strong relationships with vendors; monitor their performance and enforce service standards.
Produce regular MI reports covering claims performance, reserves, trends, leakage, and operational KPIs.
Identify opportunities for cost control, fraud reduction, and process optimisation.
Contribute to system enhancements and technology integrations that improve claims workflow and customer experience.

Role Requirements

Significant experience in consumer insurance claims management within an MGA, TPA, insurer, or broker environment.
Strong understanding of delegated authority frameworks and capacity provider expectations.
Excellent knowledge of UK insurance regulation, FCA requirements, and Consumer Duty.
Proven leadership skills with experience managing claims teams or senior handlers.
Ability to interpret claims data, identify trends, and implement improvements.
Experience working with digital claims platforms or automation tools.
Exposure to multiple consumer product lines.
CII qualifications (Cert CII, Dip CII, or ACII).

Skills and Abilities

Customer-centric mindset
Analytical and data-driven
Strong communication and negotiation skills
Decision-making under pressure
Team leadership and coaching
High attention to detail
Problem-solving and continuous improvement orientation

Management Duties

We are an equal opportunity employer, and we are proud to share that 93% of our employees say they can be themselves at work. We aim to hire our industry's finest people because the best people drive the best outcomes. And we forever challenge the status quo because we know there are always ways to improve things. Because together, we're limitless.

We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so work in a hybrid model. Please let us know if you require any reasonable adjustments during the recruitment process.

Apply Now

Refine Your Search

product manager digital jobs in london, eng

Consumer Claims Manager

Digital Product Manager Europe

Product Manager, Digital Experience

Product Manager

Digital Product Manager - Data Activation & Retention