Quality performance lead Work, Jobs in London, Eng (with Salaries)

Fundraising Operations Lead
Scope —London
- £50,133 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Work from home
- Employee discount
8d
Strategic Supplier Lead
Parliamentary Digital Service —London
- £73,806 - £86,444 a year
- Full-time
- Hybrid work
- Contracts
- Communication skills
- Annual leave
9d
PMO Manager
NextStep —London
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- PMP
- Analysis skills
Quick apply
Group Quality and Improvement Advisor
Ramudden Global UK —South London
- Nights as needed
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
Insurance Quality Lead
Bionic Services Ltd —London
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Lead Investigator
Financial Conduct Authority —London
- £60,700 - £96,600 a year
- Full-time
- Hybrid work
- Mentoring
- Annual leave
1d
Employee Relations Transformation Lead
Tower Hamlets —London
- £73,266 - £78,090 a year
- Management
- Annual leave
8d
International Strategy & Operations Manager, Logistics
Whatnot —London
- £131,000 - £175,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Work from home
Attendance and Exclusion Lead
Lift Schools —London
- £50,000 - £55,000 a year
- Full-time
- Travel
- School
3d
Field Excellence Lead
Novartis —London
- £71,330 - £132,470 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Bachelor's degree
Senior Complex Investigator
Lloyds Banking Group —London
- £92,701 - £109,060 a year
- Full-time
- Hybrid work
- Mentoring
- Financial services
- Communication skills
3d
AWFC Academy Performance Lead
Arsenal Football Club PLC —Barnet
- Hybrid work
- Bachelor's degree
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
7d
Business Intelligence Lead
Lewisham Council —London
- £60,633 - £62,742 a year
- Full-time
- SQL
- Analysis skills
- Employee discount
3d
Head of Transformation
Tower Hamlets —London
- £84,459 - £92,332 a year
- Agile
- Leadership
- Annual leave
Lead for Quality and Compliance (Academic Partnerships)
Regent College London —London
- £50,253 - £58,226 a year
- Full-time
- Doctoral degree
- Master's degree
- University
Quick apply
Anthropic Fellows Program
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Master's degree
- Maths
- Bachelor's degree
- Flexible schedule
Group L&D Coordinator
Subsea 7 —London
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
4d
Quality Manager
London City Airport —London
- £59,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Head of Learning
Guy's & St Thomas' Foundation —London
- £72,000 - £76,000 a year
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
10d
Director of Quality
CECOS College London —London
- £80,000 - £100,000 a year
- Full-time
- Master's degree
- Analysis skills
- Project management
Quick apply
9d

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Fundraising Operations Lead

Scope -
London

Apply Now

Job details

Full-time
£50,133 a year
8 days ago

Benefits

Company pension
Work from home
Discounted gym membership
Employee discount

Qualifications

Customer service
Leadership

Full job description

Job details

Job reference

REQ004860

Date posted

15/06/2026

Application closing date

Location

London Office/Remote Worker

Salary

£50,133 a year

Package

27 days holiday a year (full time equivalent) plus bank holidays, Excellent training and career development, Flexible, remote and hybrid working options, Pay progression at 6 months and 2 years Discounts at gyms, restaurants and more

Contractual hours

Job category/type

Full time

Fundraising Operations Lead

Job description

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable. For more information go to www.scope.org.uk.

The Fundraising Operations Lead role is an exciting opportunity for an experienced operational leader to help deliver excellent supporter experiences and drive fundraising performance. We are looking for someone who can lead a high-performing team, oversee supporter care and compliance, and ensure the systems, processes and partnerships that support fundraising activity run effectively.

Permanent, full time (35 hours a week)

Location: Here East Press Centre, 14 East Bay Lane, London, E15 2GW and working from home.

Closing date for applications: 11:59pm GMT, Thursday 16 July 2026.

The role

In this role, you will:

Lead and develop a team delivering supporter care and compliance across fundraising activity.
Ensure supporters receive a high-quality service, including effective handling of enquiries, feedback and complaints.
Lead compliance across fundraising operations, ensuring activity meets regulatory and organisational requirements.
Oversee operational processes including income processing, data handling and reconciliation.
Identify and deliver improvements to systems, processes and ways of working.
Manage relationships with key suppliers and partners, ensuring high standards of service and supporter experience.
Use data, insight and reporting to identify opportunities, solve problems and improve performance.
Work closely with teams across fundraising and the wider organisation to support successful fundraising campaigns and long-term growth.

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.

About you

We are looking for someone who enjoys improving services, leading people and making things work smoothly. You are a confident communicator who can build strong relationships, solve problems and use data to make informed decisions.

You will bring experience of operational leadership and will be passionate about delivering excellent supporter or customer experiences.

You are someone who:

Has experience managing teams and delivering high-quality supporter or customer service.
Has experience managing compliance within a regulated environment.
Is confident working with CRM systems and data-driven processes.
Has experience managing suppliers and external partners.
Has strong organisational, analytical and problem-solving skills.
Can manage competing priorities and deliver work to deadlines.
Builds positive relationships and works effectively with a wide range of stakeholders.

We welcome applications from people with lived experience of disability and from all backgrounds.

We also ask you to share how you support Scope’s values and contribute to our mission of creating an equal future with disabled people.

Additional information

You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.

Anonymised applications

We use an anonymised application process to support our commitment to equality, diversity and inclusion.
All applicants must submit an anonymised CV and complete a short online application form.

Our values

Pioneering, Courageous, Connected, Open, Fair.

We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.

Disability confident scheme

We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve.

Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role.

To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form.

If you need any adjustments or support during the recruitment process, please email [email protected].
You can also find more information about requesting adjustments for interviews on our website.

Important to know:

You must meet all the essential requirements in the job description.
If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.

You can also find more details about asking for adjustments at interview on our website.

Equality, Diversity and Inclusion (EDI)

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Benefits

27 days holiday and bank holidays
Flexible, hybrid, and remote working options
Pay progression at 6 months and 2 years
Company pension
Excellent training and career development
Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)
Discounted gym membership, cycle-to-work scheme, and more

How to apply

#IND

Apply Now

Refine Your Search

quality performance lead jobs in london, eng

Fundraising Operations Lead

Strategic Supplier Lead

PMO Manager

Group Quality and Improvement Advisor

Insurance Quality Lead

Lead Investigator

Employee Relations Transformation Lead

International Strategy & Operations Manager, Logistics

Attendance and Exclusion Lead

Field Excellence Lead

Senior Complex Investigator

AWFC Academy Performance Lead

Business Intelligence Lead

Head of Transformation

Lead for Quality and Compliance (Academic Partnerships)

Anthropic Fellows Program

Group L&D Coordinator

Quality Manager

Head of Learning

Director of Quality

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Fundraising Operations Lead

Permanent, full time (35 hours a week)

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