Luxury Lifestyle Manager
We're looking for a professional, motivated and customer-focused Luxury Travel Consultant to join our luxury concierge team in the UK.
In this role, you'll deliver exceptional, personalised service to our high-net-worth members, managing a wide variety of lifestyle requests across travel, dining, retail, entertainment and exclusive experiences, with a strong focus on the Middle East market.
Key Responsibilities
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Manage end-to-end member requests, delivering tailored recommendations and exceptional service within agreed timeframes.
- Use your destination knowledge, supplier network and negotiation skills to secure the best travel, dining and lifestyle experiences.
- Build strong relationships with members and suppliers to deliver seamless, personalised service.
- Promote Ten's wider lifestyle services, identifying opportunities across travel, tickets, retail and other concierge offerings.
- Resolve member queries and service recovery issues with professionalism and a customer-first mindset.
- Maintain accurate records and ensure all member interactions are updated in real time.
- Gather member feedback and identify opportunities to continuously improve the member experience.
- Maximise commercial opportunities by identifying commissionable bookings where appropriate.
- Consistently deliver the high standards of service expected by luxury and affluent clientele.
This role is ideal for someone who is passionate about travel, luxury hospitality, dining, culture and creating unforgettable experiences for every member.
Requirements
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Fluent in English and Arabic with excellent written and verbal communication skills. French would be advantageous but is not essential. Language assessments will form part of the recruitment process.
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Several years' experience in the travel industry, such as with a tour operator or travel agency, or a minimum of 3 years' experience in luxury concierge, hospitality or high-end customer service.
- Previous experience booking flights, hotels and other travel arrangements is highly desirable.
- Solid GDS experience, preferably Amadeus, with excellent knowledge of the Middle East, particularly Dubai, Abu Dhabi and Doha, with an understanding of key destinations across Asia.
- A strong understanding of luxury lifestyle services and the expectations of affluent and high-net-worth clients.
- Exceptional customer service, communication and relationship-building skills with the ability to remain calm and professional under pressure.
- Highly organised with excellent attention to detail and a proactive approach to problem-solving.
- Strong online research skills and the ability to source tailored recommendations quickly and accurately.
- Able to work effectively in a fast-paced environment, managing multiple priorities and tight deadlines.
- Passionate about travel, luxury, dining, events, culture and lifestyle experiences.
- A positive, proactive "can-do" attitude with a genuine desire to deliver exceptional member experiences.
- Available to work on a full-time basis.
- Please note: This role is best suited to candidates with relevant travel, luxury concierge or hospitality experience. Unfortunately, career changers cannot be considered for this position.
Shift Patterns
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Position based in the United Kingdom.
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If you reside within a reasonable commuting distance from the office, you will be eligible for a hybrid working arrangement, which requires you to be in the office at least twice a week.
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A quiet home office environment at your designated address that is free from background noise or distractions is essential.
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To work remotely or in a hybrid capacity, you must meet our minimum internet speed requirements, which will be verified during the recruitment process and again upon your hiring. Alternatively, you have the option to work from our well-equipped office.
Benefits
At Ten, employees are at the heart of everything.
The company promotes a culture of recognition – through regular performance reviews and the annual Extra Mile Awards for outstanding achievements. Employees are encouraged to incorporate their personal goals and interests into their careers and receive support on their development journey.
What Ten offers:
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Attractive compensation package: Competitive salary, performance-based bonus, and the Ten Loyalty Rewards program
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Offer flexible work arrangements including Hybrid work possibilities
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Sabbaticals: One month of paid leave every five years
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Remote Working Holidays: Travel and Work for up to 4 weeks per year!
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Access to lots of great travel and entertainment discounts as our clients members would!
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Dynamic work environment: Diverse tasks in an international team
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Career opportunities: Development prospects in an agile, growing company
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Inclusive company culture: Diversity and collaboration are highly valued
About Us
Ten Lifestyle Group is a global luxury concierge service and offers a unique opportunity to become part of a dynamic team in our travel department. Our clients and employees are at the center of everything we do. We support High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients in organizing their leisure and luxury travel.
Our goal at Ten is simple: We want to become the world’s most trusted service company. We deliver our service through a combination of our unique, technology-enabled platform and the expertise of our highly qualified lifestyle managers. Ten is growing rapidly and has ambitious plans to continue innovating and improving the lives of our members.
As a certified B Corp, Ten Lifestyle Group is part of a global community of companies committed to making a positive impact on society and the environment.
Please have a look at our video!
Our Commitment to Diversity:
We promote diverse perspectives, cultures, and experiences. Diversity is a core part of our company philosophy, and we are committed to an inclusive work environment. All aspects of our collaboration – from hiring to promotion – are based on performance, competence, commitment, and business needs.
Ten works exclusively with a selected list of preferred recruitment agencies. Please note that we are currently not accepting any additional agencies. Ten Group is not responsible for fees related to unsolicited applications.
