Resolution manager Work, Jobs in London, Eng (with Salaries)

Senior Customer Resolution Officer
City of Westminster Council —Westminster
- £42,912 - £46,854 a year
- Temporary
- Customer service
- English
- Bachelor's degree
Regional Sales Manager
OrderYOYO —London
- Up to £52,000 a year
- Remote
- Leadership
- Communication skills
Quick apply
14d
Front of House Manager
Amplify Guest Services —London Bridge Station
- £43,260 a year
- Full-time
- Management
- Administrative experience
- Supervising experience
Quick apply
1d
Service Delivery Manager
Natilik —London
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Operational Account Manager
Office Test —London
- £25,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Management
- Salesforce
- Health & wellbeing programme
- Employee discount
Quick apply
8d
Business Continuity Manager
Bell Integration —London
- Analysis skills
- Project management
- Organisational skills
- Annual leave
10d
Guest Services Manager
Rapport —London
- £53,000 - £55,000 a year
- Full-time
- Hospitality
- Employee assistance programme
4d
Quality and Compliance Manager
Liaise —London
- £40,000 - £45,000 a year
- Full-time
- IT
- Annual leave
- Employee assistance programme
Quick apply
Employee Relations Manager
Sky —London
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Free parking
- Employee discount
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
5d
Brand Insights Manager
Launchmetrics —London
- £70,000 - £75,000 a year
- Remote
- Microsoft Excel
- Project management
- Leadership
Quick apply
6h
Junior Contracts Manager
THE WIGGETT GROUP —Brentwood
- £45,000 - £50,000 a year
- Full-time
- Maintenance
- Microsoft Office
- Organisational skills
Quick apply
19h
Programme Manager - Global Talent Visa
Founders Forum Group —London
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Presentation skills
- Work from home
- Employee discount
Quick apply
7d
Service Delivery Manager
Centralise Technologies —London
- Full-time
- Leadership
Aftercare Manager
HG Offsite Systems Ltd —London
- £40,000 - £45,000 a year
- Full-time
- Carpentry
- Management
- Supervising experience
Quick apply
8d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
People Manager - £40,000 - £45,000
Your Place —London
- £40,000 - £45,000 a year
- Hybrid work
- Management
- Analysis skills
- Psychology
Quick apply
2d
Customer Service Supervisor - Bank
TLC Care —Potters Bar
- Part-time
- Nursing home
- Customer service
- Hotel
- Employee discount
Quick apply
Customer Success Manager
SCOR —London
- Spanish
- Project management
- Bachelor's degree
Service Reporting Manager
Bell Integration —London
- Computer Science
- Data analysis skills
- SQL
- Annual leave
3d

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Senior Customer Resolution Officer

City of Westminster Council -
Westminster

Apply Now

Job details

Temporary
£42,912 - £46,854 a year

Qualifications

Customer service
English
Bachelor's degree

Full job description

About Us:

THE EXTRAORDINARY STORY OF THE IMPOSSIBLE DREAM

Housing and Commercial Partnerships in Westminster City Council is a world of extraordinary stories. Where people use their vision and commitment to open doors for the next generations.

Nothing beats the feeling of helping someone find their passion. At Westminster City Council, our City Lions team helps young local people engage with culture, creativity and dreams. When they came across a lonely, isolated 16-year-old who called himself a failure, they knew what to do. They worked 1-2-1 to find the thing this boy really loved. YouTube, it turned out. But it’s impossible to turn that into a career, right? Wrong. A week later, he was enrolled on the British Film Institute film-making programme. It was the ultimate light-bulb moment. And it turned him into what he is today – a budding Spielberg with a world of opportunity at his feet.

The Role:

As a Senior Customer Resolution Officer, you can make your own powerful contribution to Westminster’s success. Housing Services are high profile and vital to maintaining and enhancing the City Council’s reputation, and you’ll play an important role in supporting teams to deliver a better experience for residents.

You’ll work with key partners across Housing to support excellent customer service and help deliver the Fairer Westminster plan and objectives. A big part of the role will be improving and maintaining public perception and resident satisfaction, providing support across Housing Services so issues are handled well and services continue to improve.

You’ll maintain systems, processes and procedures within your area of specialism, contributing to regular monitoring and review so that the service remains effective and responsive. You’ll also need to be flexible and innovative in how you engage with residents and stakeholders, helping find practical ways to resolve issues and support better outcomes.

Working with people will be central to the role. You’ll liaise with internal and external colleagues, organisations and the public, managing and prioritising your own workload to meet deadlines and support service quality and continuity. You’ll also guide colleagues, sharing your knowledge and expertise to support development within the team and make sure key routines are followed.

You’ll work in line with relevant legal, regulatory, policy and procedural requirements, escalating concerns to management where needed. In everything you do, you’ll uphold and promote the Council’s equality and diversity policies, helping ensure residents and colleagues are treated fairly, respectfully and consistently.

Please refer to the Job Description for more information.

About You:

You’ll bring experience of working in a customer-facing team, providing a service to the public within prescribed timescales and in line with policy, procedures and service quality standards. You’ll be used to managing your own workload, keeping accurate records and making sure work is completed within the timescales needed to meet legislative requirements.

Strong customer care skills will be essential. You’ll be able to deal with residents politely, compassionately and flexibly, even when it is not possible to meet their desired outcome. With diplomacy, discretion and strong problem-solving skills, you’ll be confident explaining decisions clearly, handling objections and working towards positive outcomes wherever possible.

You’ll be able to quickly identify the key issues in complex situations, prioritise what needs to happen and gather the right information and evidence to support robust investigations. You’ll also be confident interpreting regulatory or jurisdictional issues and explaining complex advice in simple English, both in writing and verbally.

Building rapport with residents will come naturally to you. You’ll know how to listen carefully, ask the right questions and communicate in a way that feels fair and empathetic. At the same time, you’ll be able to manage a caseload, provide advice on complex issues and maintain high standards of accuracy and professionalism.

You’ll work well with others, building confidence and credibility with colleagues, staff and representatives. Supporting and mentoring colleagues will be part of how you work, and you’ll be open to feedback as a way to keep learning and improving.

You’ll be confident using computer packages, including spreadsheets and word processing tools, to extract, analyse and present information. Well organised and self-motivated, you’ll be able to prioritise tasks and projects, manage your time effectively and stay focused under pressure.

Above all, you’ll bring a strong commitment to equal opportunities, working confidently and compassionately with customers and colleagues from diverse backgrounds. With professional curiosity and a willingness to keep developing your knowledge of policy and legislation, you’ll help generate ideas, solve problems and support continuous service improvement for the benefit of Westminster’s communities.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme will automatically be invited to interview should they meet the essential criteria for the role. The Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a Global Majority (GM), people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or have been racialised as 'ethnic minorities' (formally known as B.A.M.E, Black, Asian and multiple ethnic) background and, while the role is open to all applicants, we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit. If you are from a Global Majority background, you can self-declare this to the hiring manager as part of our positive action commitments.

We reserve the right to extend or close this vacancy early without warning, subject to the volume of suitable applicants.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

Apply Now

Refine Your Search

resolution manager jobs in london, eng

Senior Customer Resolution Officer

Regional Sales Manager

Front of House Manager

Service Delivery Manager

Operational Account Manager

Business Continuity Manager

Guest Services Manager

Quality and Compliance Manager

Employee Relations Manager

Customer Service Manager

Brand Insights Manager

Junior Contracts Manager

Programme Manager - Global Talent Visa

Service Delivery Manager

Aftercare Manager

Head Of Customer Experience

People Manager - £40,000 - £45,000

Customer Service Supervisor - Bank

Customer Success Manager

Service Reporting Manager

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