Student manager Work, Jobs in London, Eng (with Salaries)

Student Casework Lead
Birkbeck University of London —London
- £26,548 - £50,379 a year
- Part-time
- Hybrid work
- Annual leave
6d
Student Conduct and Academic Integrity Lead
University of Central Lancashire London —London
- Full-time
- Microsoft Office
- Master's degree
- Business
Head of Product & Student Journey
Keystone Education Group —London
- Hybrid work
- Data analysis skills
- Product management
- Travel
Activity Leader - EFL School
CATS Global Schools —London
- £14.85 an hour
- Customer service
- English
- Communication skills
- Flexible schedule
Student Income Policy and Data Lead
Imperial College London —White City
- £59,808 - £71,793 a year
- Full-time
- No degree
- Annual leave
11d
Digital Skills Tutor Lead/IQA
The City Of London —London
- £49,140 - £55,000 a year
- Full-time
- No degree
- AI
- Communication skills
9d
Group Leader Research Fellowship Sponsorship Scheme at UCL
University College London —London
- Full-time
- Research
1d
Student Support Manger - Reset Room Lead
The Langley Academy —Slough
- £27,914 - £29,688 a year
- Call to connect
- School
- Employee discount
Creative Arts Lead Tutor
Share Community Ltd. —Clapham Junction
- £29,072 - £36,341 a year
- Call to connect
- Management
- Master's degree
- Bachelor's degree

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Student Conduct and Academic Integrity Lead
University of Central Lancashire London —London
To succeed in this role, you must be qualified to Masters level and have professional experience, specifically relating to academic integrity and resolution of…
Lead for Quality and Compliance (Academic Partnerships)
Regent College London —London
Priority 2 indicates desirable criterion - applicants failing to satisfy a number of these are unlikely to be successful. Main Function of the Post.
£50,253 - £58,226 a year

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Student Casework Lead

Birkbeck University of London -
London

Apply Now

Job details

Part-time
£26,548 - £50,379 a year
6 days ago

Benefits

Annual leave
Company pension

Qualifications

Complaint handling
Post-secondary education experience

Full job description

Are you experienced in higher education student casework and looking for an opportunity to lead defined areas of complex, sensitive and student-centred casework?

Birkbeck, University of London is seeking a Student Casework Lead to support the effective operational delivery of student complaints, conduct and appeals work within the wider Student Complaints, Conduct and Appeals team, helping to ensure fair, consistent and timely outcomes for students and colleagues across the institution.

You will lead defined areas of operational student casework within the Student Complaints, Conduct and Appeals team, which sits within Birkbeck’s Academic Standards and Quality function.

Reporting to the Student Complaints, Conduct and Appeals Manager and working closely with the Senior Student Casework Officer, caseworkers and colleagues across the University, you will support the effective administration, processing and risk management of student complaints, conduct and appeals cases, including complex and sensitive matters.

You will have responsibility for allocated complex casework, panel coordination, OIA-related activity, casework data and process improvement work within the wider team. You will also help ensure that casework is handled in line with relevant policies, sector expectations and good practice, while maintaining a clear focus on the student experience.

This is a particularly important time for student casework in the higher education sector, with increasing expectations around transparent, accessible and fair complaints, conduct and appeals processes.

We are looking for someone with experience of higher education casework, investigation and timely case processing, together with a sound understanding of relevant policies, regulations and sector practice.

You will be confident in managing sensitive information, prioritising a busy workload, making considered decisions, and working collaboratively with colleagues to deliver fair, robust and evidence-based outcomes.

This opportunity would build on experience as: Student Casework Officer, Appeals Officer, Student Regulations Officer, Student Casework Adviser, Complaints and Appeals Adviser, Student Policy Officer, or Governance and Casework Officer.

Contract

Permanent, part-time (21 hours per week - 0.6 FTE) contract. Flexible and hybrid working offered. Attendance on campus will be required for meetings, training, events and other activities.

Please submit a CV for consideration. Closing date: Sunday 13 September, interview date: Thursday 24 September 2026.

Salary and benefits

Actual £26,548 rising to £30,227 per annum, 0.6 FTE (pro-rated £44,247 to £50,379, 1 FTE). Grade 7 on the College's London Pay Scale and includes a consolidated Weighting/Allowance that applies only to staff whose normal contractual place of work is in the London area.

Benefits of working at Birkbeck: a competitive salary and pension scheme, 31 days paid leave, flexible, hybrid working arrangements, generous benefits in the HE sector, and being located in the heart of Bloomsbury, Euston, London.

Enquiries

If you would like to know more about the role, please click on apply below or contact Kojo Osei, Student Complaints, Conduct and Appeals Manager at [email protected]

If you have difficulty using the recruitment portal, please contact [email protected] providing your name and the job reference number of the position. While we are happy to respond to all informal enquiries, only formal applications through the online system will be considered.

We welcome applicants from all sections of the community and backgrounds www.bbk.ac.uk/jobs. The College is committed to improving the gender and ethnic diversity of its workforce, holding a bronze Athena SWAN award and operating Disability Confident & Mindful Employer schemes.

Apply Now

Refine Your Search

student manager jobs in london, eng

Student Casework Lead

Student Conduct and Academic Integrity Lead

Head of Product & Student Journey

Activity Leader - EFL School

Student Income Policy and Data Lead

Digital Skills Tutor Lead/IQA

Group Leader Research Fellowship Sponsorship Scheme at UCL

Student Support Manger - Reset Room Lead

Creative Arts Lead Tutor

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