Company Overview
A.L.O.B. Ltd is a leading retailer of own brand Sports Equipment & Games, trading under three specialist brands: Ram Rugby, Ram Cricket, and Uber Games. More than just products, we create experiences that unite people through sport and play.
Our Brands:
Ram Rugby (www.ramrugby.co.uk) & Ram Cricket (www.ramcricket.co.uk)
For over 25 years Ram Rugby & Ram Cricket has supplied 1,000s of clubs, schools, universities and corporates each year with a wide range of high quality rugby equipment and apparel. In recent years we have experienced significant growth direct to consumer via our website and marketplaces such as Amazon and Decathlon.
Uber Games (www.ubergames.co.uk)
Passionate about premium, handcrafted games for over 20 years, Uber Games offers garden classics like Giant Chess & Croquet alongside high-quality indoor games such as Carrom and Backgammon. High-quality, handcrafted games designed for both fun and competition.
Role Overview
A.L.O.B. Ltd is looking for an experienced, commercially focused and hands-on Head of Operations to lead our end-to-end supply chain, including stock planning, international freight, 3PL fulfilment and customer service.
The ideal candidate will have experience in a high-volume e-commerce business, ideally £5m–£20m turnover, and be comfortable managing the operational challenges of a fast-moving, growing business.
The successful candidate will be expected to get into the detail, identify problems quickly and put simple, effective processes and controls in place.
Key Responsibilities
Stock & Supply Chain
- Own stock forecasting, purchasing and replenishment across the business.
- Maintain strong stock availability, accuracy and visibility.
- Reduce excess and slow-moving stock through effective stock management.
Freight & 3PL
- Manage international freight and 3PL performance from supplier through to fulfilment.
- Ensure partners deliver against agreed costs, KPIs and SLAs.
- Resolve issues quickly and continually improve cost, efficiency and service.
Customer Service
- Lead Customer Service and maintain high service standards.
- Monitor key metrics including enquiries, response times, returns and complaints.
- Resolve escalations and address the root causes of recurring issues.
Operational Control & Improvement
- Own clear operational KPIs and reporting across all key areas.
- Identify operational issues and take ownership through to resolution.
- Continually improve processes, systems, costs and service levels.
What We Are Looking For
E-commerce experience is important for this role. We are particularly interested in candidates who have worked in a high-volume, multi-channel e-commerce business with turnover in the region of £5m–£20m and understand the operational challenges that come with growth.
The successful candidate will ideally have:
· At least 5 years’ experience in a Senior Operations, Supply Chain or Logistics role.
· Strong e-commerce and direct-to-consumer experience.
· Hands-on experience of stock forecasting and inventory management.
· Experience managing the following areas
o 3PL warehouse and fulfilment operation.
o International freight, suppliers and imports.
o Couriers, delivery performance and logistics costs.
o Customer Service.
· Strong commercial and analytical skills with confidence using data and Excel.
· A track record of improving processes, reducing costs and improving service levels.
The Person
We are looking for someone who is:
· Hands-on – willing to get into the detail rather than simply manage from a distance.
· Commercial – understands that good operations must improve both customer service and profitability.
· Analytical – comfortable using data to identify problems and make decisions.
· Accountable – takes ownership of problems through to resolution.
· Tenacious – prepared to challenge suppliers, warehouses and carriers when performance is not good enough.
· Process-driven – able to introduce simple processes and controls that people actually use.
· Customer-focused – understands that the ultimate measure of Operations is whether we deliver what we promised to the customer.
Reporting To: Managing Director
Location: Woking office – Hybrid working
Hours: Full Time
Department: Operations
Salary: £50,000 + Bonus (dependent upon experience)
Pay: £50,000.00 per year
Benefits:
Work Location: In person
