complaints manager Work, Jobs in london, gtl (with Salaries)

Human Intelligence Officer
HM Treasury —London
- £34,820 - £43,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexitime
6d
Complaints Manager
Bupa —South West London
- £60,000 a year
- Full-time
- Management
- Data analysis skills
- Annual leave
- Gym membership
Quick apply
7d
Delivery Manager
HM Courts & Tribunal Service —London
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Employee discount
12h
Delivery Manager
HM Courts and Tribunals Service —London
- £40,014 - £42,859 a year
- Full-time
- Presentation skills
- Leadership
- Annual leave
14h
Senior Human Intelligence Officer
HM Treasury —London
- £43,090 - £49,500 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Flexitime
8h
Complaints Associate - PA2026Q1GCC003
SS&C Technologies —Basildon
- Full-time
Diary Manager - London Probation Service
HM Prison & Probation Service —London
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
12h
Manager for Academic Affairs - NYU London
New York University —London
- Full-time
- Computer literacy
- Microsoft Office
- Computer skills
- Annual leave
Business Support Manager
UK Health Security Agency —London
- £37,749 - £45,353 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
6d
Member Standards and Conduct Officer
Ministry of Justice —London
- £27,071 - £40,000 a year
- Full-time
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
6d
Clinical Effectiveness and Complaints Manager
Bupa —South West London
- £70,000 a year
- Full-time
- Microsoft Office
- Leadership
- Gym membership
- Referral programme
Quick apply
Head of Policy
Ministry of Justice —London
- £60,001 - £94,690 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
6d
Accommodation Manager
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Hospitality
- Maintenance
- Human resources
- Annual leave
- Employee assistance programme
7d
Operations Manager
Rest Up London —London
- From £38,000 a year
- Weekend availability
- Hospitality
- Maintenance
- Hotel
Quick apply
17h
Communications & Partnerships Manager - AI Research Resource (AIRR)
Department for Science, Innovation & Technology —London
- £44,620 - £52,090 a year
- Part-time
- Hybrid work
- Presentation skills
- AI
- Annual leave
- Employee discount
8d
Sales Associate - Westfield White City
Karl Lagerfeld —London
- Part-time
- Sales
- English
12h
Administration Officer
Office of the Public Guardian —Victoria
- £25,582 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Presentation skills
- Annual leave
12d
Patient Services Manager
Minet Green Health Practice —London
- £35,000 - £45,000 a year
- Full-time
- Administrative experience
- Patient care
- Organisational skills
- Employee discount
- Sick pay
Quick apply
5d
Ministerial Briefing Account Manager
Department for Business and Trade —London
- £35,367 - £41,494 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Presentation skills
14h
Higher Intelligence Officer
HM Treasury —London
- £34,820 - £43,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexitime
6d

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Human Intelligence Officer

HM Treasury -
London

Apply Now

Job details

Permanent | Part-time | Full-time
£34,820 - £43,000 a year
6 days ago

Benefits

Annual leave
Flexitime
Company pension
UK visa sponsorship

Qualifications

Presentation skills

Full job description

Details

Reference number

462499

Salary

£34,820 - £43,000

London: £37,820 - £43,000 / National: £34,820 - £40,000.

If the successful candidate is a current Civil Servant joining on level transfer, HM Treasury will honour their current substantive salary if higher.

This role typically attracts an OFSI allowance of £3,000 for eligible individuals after 1 year in service.

For more information on pay, please refer to the guidance at https://hmtreasury.pagetiger.com/cjbibw.

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Higher Executive Officer

Contract type

Permanent

Business area

HMT - Economic Crime and Sanctions

Type of role

Intelligence

Working pattern

Flexible working, Full-time, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

This post can be based in London (1 Horse Guards Road) or Darlington (Feethams House).

About the job

Job summary

If youre interested in making a difference to peoples lives, the Treasury can offer you an exciting opportunity to influence decision making that affects the whole of the UK. Working at the heart of government, we collaborate across government to promote responsible public spending and drive strong and sustainable economic growth.

Our work ranges from protecting customers through the regulation of the financial sector, helping to reduce carbon emissions and creating a greener economy, to promoting British trade around the world and supporting people across the country on jobs, growth and more.

We are part of the Darlington Economic Campus, a cross-government hub bringing people together to tackle key national issues while working closer to the communities we serve.

Job description

About the Job

We are looking to hire an Intelligence Officer for the OFSI Human Intelligence Unit (HIU) which is part of OFSIs Sensitive Intelligence Unit. The Sensitive Intelligence Unit oversees the management, development, and distribution of OFSIs intelligence. The Human Intelligence Unit (HIU) manages all HUMINT and Whistleblower material for OFSI. It collaborates with various government and law enforcement partners to share, evaluate, protect, and advance this information. The HIU also sets standards and oversees governance related to HUMINT and Whistleblower material, aiming to identify and disrupt the most serious cases of financial sanctions circumvention, evasion, and breaches.

In this role you will:

Triage and assess incoming HUMINT material, including Whistleblower material.
Identify potential de-briefing opportunities and support ongoing operational activity to develop HUMINT material.
Disseminate HUMINT intelligence via appropriate gateways following standard operating procedures to ensure all material is handled legally and in a compliant manner.
Support the management of ongoing relationships with partners and other relevant agencies who hold assets in the sensitive arena.
Support the HIU SEO in maintaining, reviewing and updating relevant policy.
Maintain and develop relationships with key domestic and international partners.
Develop a thorough understanding of relevant Sanctions regimes legal framework and apply this in context of HUMINT intelligence.

This role offers a unique opportunity to gain in-depth knowledge of sanctions, a complex and sensitive policy area, and understand their connection to criminal and civil enforcement, as well as broader HMG national security goals. You will work on high-profile casework, collaborating with a range of stakeholders and delivering at pace in a dynamic environment.

Owing to the sensitive nature of this post, it is only open to UK Nationals. You will need to have or be willing to obtain Developed Vetting (DV) security clearance. Candidates may start in post once Security Check (SC) security clearance is obtained, while DV is in progress.

If you would like to speak to the hiring manager informally prior to the closing date for applications to find out more about the job, please contact [email protected].

Visa sponsorship is not available for this role.

If candidates require reasonable adjustments during the application process, or online test process, please allow sufficient time (at least 5 working days prior to the job closing date) to request support, to allow us to support candidates as best as possible. Please note that there is no candidate support from Friday 5pm until Monday 9am.

Person specification

Application Online Test

Prior to submitting your application, you will be invited to complete a Civil Service Online Test relevant to the role. Once you start your application you will receive an email invitation with details on how to proceed and you will only be able to submit your full application if you meet the pass mark.

For this post, you will be asked to complete;

Civil Service Verbal Test (Verbal Test)

If you have recently taken and passed the same Civil Service test when applying for a role at the same grade, you will not have to re-take this.

For more information on Civil Service tests, and for guidance on how to practice and prepare for

them, please visit https://www.gov.uk/guidance/civil-service-online-tests

Application Stage

Application Form

Applications should consist of a CV including your employment history, and a 250-word statement demonstrating evidence of each of the below shortlisting criteria. Your CV and employment history wont be scored. Its used to give context to your application and support discussions at interview.

The panel will review applications and invite those that best demonstrate evidence of the shortlisting criteria below for interview. Please keep this in mind when writing your application.

Please note that only applications submitted through Civil Service Jobs will be accepted.

Experience: Evidence of working with HUMINT or Whistleblowing Intelligence and knowledge of relevant legislation.
Making Effective Decisions: Ability to digest large quantities of information, recognise and fill gaps in the information, and identify key points.
Communicating and Influencing: Ability to communicate effectively, both verbally and in writing to a wide variety of internal and external partners.
Delivering at Pace - Ability to prioritise tasks effectively to meet deadlines, quickly address new issues and adapt efficiently when priorities shift.

The lead criterion is: Making Effective Decisions.

If we receive a high volume of applications, well first sift using the lead criterion only. Those meeting the minimum score will then be assessed against all remaining criteria.

Interview Stage

If you are successful at the application stage, you will be invited to interview where you will be assessed against the following criteria:

Strengths
Behaviours:
- Making Effective Decisions
- Communicating and Influencing
- Delivering at Pace

Behaviours

We'll assess you against these behaviours during the selection process:

Making Effective Decisions
Communicating and Influencing
Delivering at Pace

Benefits

Alongside your salary of £34,820, HM Treasury contributes £10,087 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Generous Annual Leave - 25 days (rising to 30 after 5 years), plus public holidays and the Kings birthday.
Outstanding Pension Scheme - Defined Benefit pension with employer contributions of 28.97%
Parental Leave Packages - Including 6 months occupational pay for maternity/adoption, shared parental leave options.
Flexible & Hybrid Working - Options include part-time, job-share, compressed hours, flexitime, and hybrid working (where business needs allow).
Advance Schemes & Discounts - Rental deposit, cycle-to-work, SmartTech, season ticket loans, and access to HM Treasurys benefits portal for a wide range of discount codes.

You can review HM Treasurys full offer here.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.

Candidate Guidance

Please review the candidate guidance for an overview of the Success Profiles and STAR approach, along with top tips for applications and interviews.

Recruitment Timeline

Closing date: 14/06/2026
Shortlisting: 15/06/2026
Interviews: 24/06/2026

This timeline is indicative and may be subject to change. We will inform you if there is a substantial change to the recruitment timeline.

If your contact details change at any time during the selection process, please ensure you update your Civil Service Jobs Profile.

Reserve Lists

You will be placed on a reserve list if your application is successful, but we cannot offer you a role immediately. Where more than one location has been advertised, candidates will be posted in merit order by location. You will be asked to provide your location preference on your application form. Please note that a place on the reserve list does not guarantee an offer.

If you are offered a role in your first preferred location and you decline the offer or are unable to take up the post within a reasonable timeframe, you will be removed from the reserve list, other than in exceptional circumstances.

Those on the reserve list may also be approached for similar roles at a lower grade. If you are offered a role at a lower grade and choose to decline, you can remain on the reserve list.

Internal Fraud Database Check

Candidates cannot apply to roles in the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Successful candidates will be subject to a check on the Internal Fraud Database. This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This also applies to those who resign or otherwise leave before being dismissed for fraud or dishonesty offences had their employment continued. Any applicants details held on the database will be refused employment.

National Security Vetting

Everyone working with government assets must complete Baseline Personnel Security Standard (BPSS) checks. Additionally, successful candidates will be subject to National Security Vetting. The level of security vetting required for this role is Developed Vetting (DV).

To allow for meaningful checks to be carried out, applicants typically need to have lived in the UK for the past 10 years. You will be asked to provide residency information within your application form, and eligibility for national security vetting will be checked once the advert closing date has passed. In certain circumstances, for example if you have been working abroad on a government posting, a lack of residency would not be a bar to security clearance however the Department will need to consider eligibility on a case-by-case basis once the advert closing date has passed.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : OFSI
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

Complaints Process: Our recruitment process is underpinned by the principle of appointment based on fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact HMT by email at: [email protected]. If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment.

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information