Customer relations manager Work, Jobs in London, Gtl (with Salaries)

EMEA Customer onboarding Lead
Digital Realty —London
- Full-time
- Supervising experience
- Bachelor's degree
- Continuous improvement
Customer Success Manager (CSM)
InvestorHub —London
- Full-time
- Analytics
Quick apply
Training & Competence Coordinator
Quilter —London
- Full-time
- Hybrid work
- Microsoft Office
- Databases
- Administrative experience
2d
Assistant Manager - Guest Relations
The Hongkong and Shanghai Hotels, Limited —London
- English
- Hotel
- Organisational skills
E+ Grant Manager
British Council —London
- Full-time
- Hybrid work
- English
- Team management
- No degree
Visitor Engagement Assistant - fixed term contract
Mitie —London
- Communication skills
2d
Junior Customer Relations Executive
Ebury —London
- English
- Communication skills
Quick apply
Guest Relations Manager
Hilton —London
- Full-time
- Computer literacy
- Hotel
- Leadership
Media Relations Manager (FTC)
Lloyds Banking Group —London
- £72,702 - £80,780 a year
- Full-time
- Hybrid work
- AI
- Communication skills
11d
Public Relations Manager
Yusen Logistics (UK) —London
- £60,000 a year
- Full-time
- Hybrid work
- Marketing
- Presentation skills
- Bachelor's degree
Employee Relations Manager, Employee Experience & Relations UK&IE
Amazon UK Services Ltd. —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
Customer Operations Manager
Teya —London
- Full-time
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
- Flexible schedule
3d
People & Culture Manager
APPLY —London
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Bachelor's degree
Quick apply
8d
Employee Relations Manager
Sumsub —London
- Remote
- English
- Mentoring
- Contracts
- Annual leave
Quick apply
Guest Relations Manager
The Londoner Hotel —London
- Full-time
- English
- Hotel
- Referral programme
Quick apply
Assistant Underwriter, Marine Hull & Shipbuilding - SCOR Business Solutions (SBS)
SCOR —London
- Bachelor's degree
- Communication skills
- Analytics
Human Resource Business Partner - Generalist
Demo160: Core Template TEMC —London
- £76,000 - £115,000 a year
- Full-time
- Management
- Customer service
- English
- Annual leave
Senior Customer Support Manager
IAG Cargo —Hounslow
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
- Free parking
- Employee discount
2d
Employee Relations Specialist - 12 Month FTC
Trainline —London
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
14d
Operations & Client Relations Executive
Tour Partner Group —London
- Overtime
- Hybrid work
- Computer literacy
- Organisational skills
- Computer skills
- Employee discount
- Gym membership
Quick apply

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EMEA Customer onboarding Lead

Digital Realty -
London

Apply Now

Job details

Full-time

Qualifications

Report generation
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Complaint handling
Supervising experience
Bachelor's degree
Continuous improvement
Continuous improvement cycles oversight
Team management
Staff training
Risk management
Organisational skills
Project schedule tracking
Communications
Management reporting
Customer interaction
Training & development
Business
Leadership
Communication skills
Project progress tracking
Progress tracking

Full job description

Your role

Regional Governance & Oversight

Govern onboarding delivery across all in-market teams within the region, ensuring adherence to global standards, SLAs, and best practices.
Establish and enforce a consistent regional onboarding framework, including documentation, milestone tracking, and reporting.
Monitor onboarding KPIs across markets and drive performance improvement initiatives where gaps are identified.
Conduct regular performance reviews with local onboarding teams to ensure service consistency and accountability.

Customer Onboarding & Transition

Oversee the end-to-end onboarding lifecycle from Sales handover through to go-live.
Ensure all contractual, technical, security, and compliance requirements are validated and executed prior to service activation.

Project & Stakeholder Management

Partner with regional Sales leaders to ensure seamless deal-to-delivery transitions.
Coordinate cross-functional collaboration across Sales, Operations, and Implementation.
Proactively identify risks and implement mitigation strategies to avoid delays or service impact.

Process Excellence & Continuous Improvement

Standardise onboarding workflows and tools across markets.
Drive automation and efficiency initiatives to reduce time-to-revenue.

Leadership & Capability Development

Lead, coach, and develop in-market onboarding managers/specialists
Foster a high-performance, customer-centric culture across regional teams.
Support workforce planning and capacity management to align with sales growth.
Contribute to global onboarding strategy and represent the region in cross-functional forums
Conduct ongoing training sessions to ensure team members are equipped with the necessary skills and knowledge.

Success Metrics

Regional onboarding performance against SLA targets
Reduction in time-to-live / time-to-revenue
Consistency of onboarding experience across markets
First 90-day customer satisfaction scores
Reduction in onboarding-related escalations

What you’ll need

High school diploma or equivalent required. A bachelor's degree in business, communications, or a related field is a plus.
5+ years of experience in a customer service or support role, with at least 1 year in a leadership or supervisory position. Experience managing or mentoring a team is preferred.
Ability to interface with internal functional teams in Operations, Implementation services, Sales, Finance, and segment. External contact with Customers and potentially Integrators.
Knowledge Mastery – Advocate and awareness of Digital Realty products, services and value propositions including mission critical infrastructure components.
Problem solving ability - Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, and understands the difference between critical details and unimportant facts.
Excellent interpersonal and communication skills; Listens attentively, speaks clearly and concisely, creates accurate and punctual reports, and can communicate on different stakeholder levels and with sensitivity.
Team player that connects people and unites them to do the right things for our customers (without the authority to instruct them to do so).
Committed, high energy, self-motivated and passionate for service excellence and customer focused.
Ability to act on their own initiative and with minimal supervision.
Demonstrates integrity and ability to maintain confidentiality (especially in relation to complaints handling).
Excellent organisational skills to ensure all internal departments contribute to delivering a timely and high- quality experience to our customers.

Apply Now

Refine Your Search

customer relations manager jobs in london, gtl

EMEA Customer onboarding Lead

Customer Success Manager (CSM)

Training & Competence Coordinator

Assistant Manager - Guest Relations

E+ Grant Manager

Visitor Engagement Assistant - fixed term contract

Junior Customer Relations Executive

Guest Relations Manager

Media Relations Manager (FTC)

Public Relations Manager

Employee Relations Manager, Employee Experience & Relations UK&IE

Customer Operations Manager

People & Culture Manager

Employee Relations Manager

Guest Relations Manager

Assistant Underwriter, Marine Hull & Shipbuilding - SCOR Business Solutions (SBS)

Human Resource Business Partner - Generalist

Senior Customer Support Manager

Employee Relations Specialist - 12 Month FTC

Operations & Client Relations Executive

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