Er manager Work, Jobs in London, Gtl (with Salaries)

Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Conflict management
- Training & development
- Retail management
Quick apply
Human Resources Manager
Singular Partner —London
- £50,000 - £60,000 a year
- Full-time
- Hospitality
- Travel
- Recruiting
Quick apply
2d
Head of Talent Acquisition
Hozah —Croydon
- From £65,000 a year
- Full-time
- Hybrid work
- Recruiting
- In-person
Quick apply
HRBP (FTC - 10 months)
AXA —Redhill
- Hybrid work
- Recruiting
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Senior Manager - Employee Relations - UK
Infosys —London
- Microsoft Powerpoint
- Microsoft Outlook
- Writing skills
People Manager
Home Hospitality —London
- £50,000 - £60,000 a year
- Full-time
- Management
- Human resources
- Recruiting
Quick apply
People And Culture Coordinator
Skims —London
- Organisational skills
- Contracts
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
4d
Employee Relations Manager, Employee Experience & Relations UK&IE
Amazon UK Services Ltd. —Enfield
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
Employee Relations Co-ordinator
Central London Community Healthcare NHS Trust —Paddington
- £19.68 an hour
- Part-time
- Rehabilitation centre
- Human resources
10d
People Experience Officer (Employee Relations)
The Avenues Group —Sidcup
- Full-time
- Hybrid work
- Conflict management
- Human resources
- Communication skills
- Annual leave
Quick apply
Labour Relations Manager, Employee Experience & Relations UK&IE
Amazon UK Services Ltd. —Enfield
- Full-time
- Analysis skills
- Bachelor's degree
- Travel
HR Business Partner
Smarter Cover —Leatherhead
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- Contracts
- Financial services
- Free parking
- Work from home
Quick apply
10d
Regional HR Manager - EMEA
Canonical —London
- Remote
- Data analysis skills
- English
- Team management
- Employee assistance programme
Quick apply
Guest Service Manager
Rapport —London
- Full-time
- Front desk
- Guest services
- Employee assistance programme
HR Service Delivery Manager
Lidl —London
- £55,000 - £77,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Leadership
- Communication skills
- Store discount
- Employee discount
20h
Head of People & Culture Business Partner
Yum! Brands —Woking
- Hybrid work
- Leadership
- Restaurant
- Annual leave
- Employee discount
HR Generalist (8 Month FTC)
Levi Strauss & Co. —London
- £34,100 - £45,400 a year
- Full-time
- Human resources
- Annual leave
- Employee discount
Quick apply
Junior HRBP
Dunhill —London
- Full-time
- Hospitality
- Analysis skills
- Project management
Oliver Wyman - Human Capital Generalist, UK & Ireland - London
Oliver Wyman —London
- Full-time
- Hybrid work
- Writing skills
- Administrative experience
- Data entry
Head of People Partnering & Operations (FTC)
FitFlop —London
- £70,000 - £90,000 a year
- Hybrid work
- Project management
- Human resources
- Training & development
- Flexible schedule
9d

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er manager jobs near london, gtl

Zara Covent Garden Customer Experience Manager

INDITEX -
London

Quick apply

Job details

Full-time

Qualifications

Succession planning
Payroll administration
Complaint handling
Payroll management
Fashion retail
Performance management
Retail team management
Store management
Conflict management
Customer loyalty building
Customer interaction
Retail experience
Site housekeeping
Training & development
Loss prevention
Interpersonal troubleshooting
Retail management
Leadership
Communication skills
Time management

Full job description

Job Description: Customer Experience Manager (Store-based) | Zara | UK & Ireland

Job purpose

To lead Zara’s customer experience across all sales channels by putting the customer at the centre of daily actions, developing strategies that improve store team performance and store sales, and ensuring the best possible in-store experience.

Contract

Full-time. Full flexibility required (evenings and weekends).

Reporting to

Store Director / General Manager.

Key responsibilities

Customer experience and omnichannel

Work with the management team to achieve and exceed store sales targets through enhancing customer experience.
Understand and analyse customer behaviour to implement strategies based on current and potential market trends.
Monitor customer experience performance, adapt strategies and ensure consistent follow-up.
Drive all omnichannel experiences, ensuring seamless integration of online with physical store experiences.
Stay up to date with Zara.com and digital marketing strategies to share key updates with the team and customers.
Partner with the Operations Manager to understand the customer journey, ensure sufficient cover in key service areas, and optimise resources using Orquest.
Support and train teams to resolve customer complaints and proactively reduce recurrence of incidents; maintain regular communication with the Customer Service Department.

People, wellbeing and capability building

Promote HR policies, procedures and the Code of Conduct by leading by example; contribute to a healthy and positive store atmosphere.
Lead and develop Customer Experts through performance reviews and PDPs using LEAP, monitoring progression and building succession plans.
Ensure correct implementation of customer experience training, including training on engagement-to-purchase and on product awareness, trends, vocabulary, devices and tools to close the sale successfully.
Implement strategies to meet customer needs by aligning customer profiles with team strengths; build loyalty-focused actions.
Own payroll processes and ensure ER processes are followed in line with company policy.

Store standards, security and ways of working

Support actions to minimise stock loss with the management team.
Ensure security and funds management procedures are followed rigorously, including cash desk support, discrepancy monitoring, banking follow-up and incident follow-up with L&P.
Maintain safe, organised working areas and uphold company Health & Safety requirements through housekeeping and safe working practices.
Act as an ambassador for the company’s sustainability project, supporting innovative and efficient ways of working.

Experience and qualifications (non-negotiables)

Proven experience in a senior store leadership role within fashion retail (Customer Experience Manager / Deputy Store Manager / Department Manager level or equivalent).
Strong understanding of the business from a commercial, operational and people perspective.
Demonstrable track record leading store customer experience strategy: improving service standards, engagement behaviours and customer satisfaction.
Confidence owning high-accountability routines including payroll/ER process compliance and customer complaint escalation.
Strong experience with store compliance and risk routines, including security/funds management processes and loss-prevention collaboration (where required by store).

The mindset we love

Customer-service driven, with strong communication, collaboration and problem-solving.
Confident managing and resolving conflict.
Strong organisation and time management; systematic and analytical in approach.
Influential and engaging leader; leads by example and develops others.
Creative thinker who can translate insight into practical strategies and follow-through.
Positive attitude towards self-development.

Note

This job description supports role clarity and recruitment and is not exhaustive; additional tasks may be required.

Inclusion

Inditex is an equal opportunities employer committed to diversity, multiculturalism, inclusion and acceptance.

INDINDITEXSM

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Refine Your Search

er manager jobs in london, gtl

Zara Covent Garden Customer Experience Manager

Human Resources Manager

Head of Talent Acquisition

HRBP (FTC - 10 months)

Senior Manager - Employee Relations - UK

People Manager

People And Culture Coordinator

Employee Relations Manager, Employee Experience & Relations UK&IE

Employee Relations Co-ordinator

People Experience Officer (Employee Relations)

Labour Relations Manager, Employee Experience & Relations UK&IE

HR Business Partner

Regional HR Manager - EMEA

Guest Service Manager

HR Service Delivery Manager

Head of People & Culture Business Partner

HR Generalist (8 Month FTC)

Junior HRBP

Oliver Wyman - Human Capital Generalist, UK & Ireland - London

Head of People Partnering & Operations (FTC)

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