handler Work, Jobs in london, gtl (with Salaries)

Complaints Handler
Napo —London
- £32,000 - £36,000 a year
- Hybrid work
- Analysis skills
5h
Stock Handler - Accessories - Full-time
Selfridges —London
- £14.80 an hour
Claims Handler
The Hartford —London
- Full-time
Claims Handler
Miller Insurance Services —London
- Annual leave
Handler
FedEx EU —London
- £13.29 an hour
- Part-time
- Employee assistance programme
Kennel hand assistant Canine welfare
Gables Pet Parlour —Swanley
- £13 - £15 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Heavy lifting
- Relocation assistance
- Annual leave
Quick apply
Founding CSM
Fractional Talent —London
- £70,000 - £80,000 a year
- Hybrid work
Quick apply
Baggage Handler
DOR SOLUTIONS LIMITED —Heathrow
- £14.80 an hour
- Full-time
- Analysis skills
- Organisational skills
- In-person
Quick apply
Junior Account Handler
Aon Corporation —London
- Microsoft Word
- Microsoft Excel
- Data analysis skills
2d
Third Party Claims Handler
marshmallow —London
- Full-time
Stage Crew
Spot On Crew —London
- £13 - £15 an hour
Quick apply
Claims Handler
PetInsuranceStartUp —London
- Hybrid work
- English
- Organisational skills
- Communication skills
- Annual leave
- Work from home
Quick apply
Junior Technician/ Account Handler
Oneglobal —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Dog Handler
Katie & Friends Pets Services —Waltham Abbey
- £13.50 an hour
- Weekend availability
- English
- In-person
Quick apply
2d
Operational Improvement Admin Officer
London Fire Brigade —London
- £36,723 - £44,085 a year
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
- Employee discount
12d
Administrative Assistant
Howden Group Holdings —London
- Full-time
- Hybrid work
- Microsoft Outlook
- Administrative experience
- Phone etiquette
Senior Claims Handler
Remora Service Group LTD —London
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Communication skills
- Work from home
- Referral programme
Quick apply
17h
Call Handler NHS - Outbound Sales
Penrose Health —London
- Full-time
- Communication skills
Quick apply
5d
Analyst (ESI)
TransPerfect —London
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- SQL
Quick apply
Senior Claims handler
Kennedys Law - UK —London
- Full-time
- Communication skills

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Complaints Handler

Napo -
London

Apply Now

Job details

£32,000 - £36,000 a year
5 hours ago

Benefits

Company pension
Private medical insurance

Qualifications

Analysis skills
Purchasing

Full job description

About this role:

As a Complaints Handler at Napo, you will play a vital role in ensuring our customers receive swift, empathetic and fair resolutions to complaints, while identifying learning opportunities and trends. You will help ensure that we are providing a world-class service across all aspects of the customer journey, from the initial experience of purchasing one of our products through to renewal, as well as the entire claims experience. You will work closely with our Claims, Customer Champions, and Compliance teams to ensure best practices are followed. You’ll use data to make decisions and drive continuous improvement to the customer journey while making sure regulatory requirements are met. To succeed in this role, you will have excellent record-keeping and analytical skills, as well as a customer-first mindset.

Our Mission:

Napo is an Insurtech start-up committed to creating innovative, customer-centric and transparent products & services to help pet owners keep their pets healthy and happy. Pet ownership surged amid the pandemic, but the trend has unwittingly highlighted how poor the sector’s digital offering is. We are focusing on disrupting and reimagining the pet insurance market by bringing a lot more value to pet owners and their pets on an ongoing basis.

You should apply if:

Have worked as a Complaints Handler in the financial services industry in the UK (ideally in pet insurance) for 2-4 years.
Are able to use data to make decisions and improve the overall customer experience.
Have experience of providing ongoing feedback and support to a customer-facing team.
Have an understanding of regulations and FCA requirements, specifically around claims handling decisions, complaints, and treating customers fairly.
Can exercise sound commercial judgement to ensure fair customer outcomes.
Have excellent knowledge and understanding of how to identify and support vulnerable customers.
Have high attention to detail in documentation and record-keeping.

What you will do:

Manage and resolve complaints in line with company and FCA guidelines to ensure a fair and prompt resolution.
Use data to identify and share awareness of potential trends, issues or risks and escalate these appropriately.
Work within company, legal and regulatory (FCA) policies and procedures to ensure compliance with requirements.
Identify opportunities to create 6 star customer experience while maximising efficiencies.
Maintain accurate and timely records to meet business needs and ensure data integrity and compliance with Data Protection requirements.
Manage the delivery of SLA requirements for complaints handling to ensure that all legal and regulatory requirements are being met.
Support and educate Napo team members through documentation and up-skilling opportunities, sharing your knowledge of Consumer Duty, vulnerable customers, and best practice for fair and efficient outcomes.

What we offer

Everyone is an owner at Napo; you will receive stock options on day 1

Hybrid work environment (for now, we love to have people in the office two days per week - we have a friendly office in central London)

️ Generous leave policy (25 days annual holidays + bank holidays) plus your birthday as an additional day off!

All the equipment you need to do your best work

Budget for personal growth and training

Some of our other benefits:

BUPA health insurance with YuLife app
Unlimited GP video consultation (via Bupa Blua Health)
Pension scheme
Napo insurance for your pet(s)

Our Values

Be candid and authentic.
- We bring our true selves to work - who we wholly are.
- We are transparent and are not afraid to share information with each other - good and bad news.
Trust and care for each other.
- We trust each other to do the right thing.
- We are not afraid to make mistakes, and we ask for help when we need it.
- We encourage each other; when people struggle, we help them.
Do the right thing.
- We are fair to our customers, and we care about the well-being of their pets.
- When facing difficult decisions, we put ethics above profits.
- We always act in the best interest of the company.
We are all owners and optimise for impact.
- We are always looking for the most impactful thing to work on.
- We take responsibility, and we’re problem solvers - hold yourself and others accountable.
- Nothing is somebody else’s problem; we are collaborative and always jump in to help where needed.

Apply Now

Refine Your Search

handler jobs in london, gtl

Complaints Handler

Stock Handler - Accessories - Full-time

Claims Handler

Claims Handler

Handler

Kennel hand assistant Canine welfare

Founding CSM

Baggage Handler

Junior Account Handler

Third Party Claims Handler

Stage Crew

Claims Handler

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Operational Improvement Admin Officer

Administrative Assistant

Senior Claims Handler

Call Handler NHS - Outbound Sales

Analyst (ESI)

Senior Claims handler

I want to receive the latest job alerts for handler in london, gtl

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