helpdesk engineer Work, Jobs in london, gtl (with Salaries)

Onsite Helpdesk Engineer
KDDI Europe —London
- Up to £32,000 a year
- Full-time
- Azure
- Customer service
- English
- Health & wellbeing programme
- Life insurance
Quick apply
14d
Deskside Support Engineer
7IM —London
- Azure
- Customer service
- Microsoft Office
3rd Line Support Engineer
Wey Computing Solutions Limited —Send
- £30,000 - £42,000 a year
- Full-time
- Azure
- Windows
- Maths
- Free parking
- Employee discount
Quick apply
7d
Helpdesk Co-Ordinator
InPost UK —Hemel Hempstead
- Hybrid work
- Customer service
- Communication skills
- Time management
Quick apply
1d
Helpdesk Administrator
CBRE Local UK —London
7d
IT Support Engineer
Air Charter Service —Surbiton
- Full-time
- Communication skills
- Time management
- Gym membership
Quick apply
IT Support Engineer - Tier 2
REL Field Marketing —London
- Up to £40,000 a year
- Full-time
- Azure
- Annual leave
- Employee discount
Helpdesk Administrator
CBRE —London
- Full-time
- Microsoft Office
- Analysis skills
- Typing
7d
Deskside Support Engineer
Seven Investment Management —London
- Azure
- Customer service
- Microsoft Office
On Site Support Engineer 24 month FTC
SmartestEnergy —London
- £32,000 - £39,000 a year
- Windows
- IT
- Linux
Quick apply
Junior Field Services Engineer
Omnicell —London
- £27,000 - £31,000 a year
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Hospital
9d
Associate Technical Support Engineer
Park Place Technologies —London
- Hybrid work
- Windows
- Bachelor's degree
- Travel
1st Line Support Engineer
wavenet —Sevenoaks
- Full-time
- Remote
- Computer networking
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
IT Support Apprentice
QA Apprenticeships —London
- £22,000 - £25,000 a year
- Full-time
- Travel
- Employee assistance programme
Technical Engineer
Sharp —London
- Full-time
- Microsoft Office
- Computer networking
- IT
6d
Graduate Cloud Support Engineer
Acturis Ltd —London
- Hybrid work
- Computer Science
- Customer service
- Engineering
- Work from home
Technical Support Associate - London
Synthesia —London
- Full-time
- Hybrid work
- Software troubleshooting
- Analysis skills
- Continuous improvement
20h
2nd line Network Support Engineer
Wanstor —London
- Full-time
- Hybrid work
- IT
- Communication skills
Quick apply
IT Support Engineer (1st / 2nd Line)
EnviroWales Limited —Hoddesdon
- From £30,000 a year
- Full-time
- Azure
- Customer service
- Travel
Quick apply
3d
Audio and Visual Installation and Service Engineer
Pixel Inspiration —London
- £32,000 - £35,000 a year
- Overtime
- Travel
- IT
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
2d

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Onsite Helpdesk Engineer

KDDI Europe -
London

Quick apply

Job details

Permanent | Full-time
Up to £32,000 a year
14 days ago

Benefits

Health & wellbeing programme
Private dental insurance
Free flu jabs
Company pension
Free or subsidised travel
Private medical insurance
Life insurance

Qualifications

Microsoft Windows Server
Azure
Customer service
English
Japanese
AWS
SSL
Virtualisation
Organisational skills
Communication skills
Time management
VPN

Full job description

Job Summary
Carry out a variety of technical and co-ordination tasks at customer site to meet or exceed customer requirements (including those tasks assigned by Line Managers which are part of projects or maintenance contract work). All tasks must be delivered in a professional and timely manner to ensure a very high level of customer experience.

Duties

communicate with end users from EMEA region face to face or via telephone, email or collaboration tools at customer site.
1st level troubleshooting of technical issue with end users and assist them as their escalation point of contact.
Hands on Desktop/Laptop PC Support Skill. Network and PC implementation and optimisation. Understand and detailed planning and designing for customer's PC and Network.
PC/Network/Desktop Security element configuration including day-to-day service delivery. Migration planning and execution. Support PC and Call Centre system (including DC server).
Proof of concept testing and acceptance testing. Vendor negotiation and control. Development and implementation for new features and services.
Establish and cease PC/Desktop Security systems. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation.
Utilize/update ticketing system.
Maintain secure operations and keep the environment tidy. Documented approach for implementation and modification.
Visit customer premises when required for project or maintenance contract work including cover staff. Periodical status report to line manager.
Coordination of operation flow with each department and customers.
Ad-hoc request from your line manager Business trips to EMEA and CIS countries.

Experience

Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Antivirus, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud(AWS, Azure), Office/Mailer, Switch/Router/IPT, Box, remote access(SSL-VPN, etc) and Firewall products.
Excellent written and verbal communication skill in English
Japanese speaking skills would be advantage.
Ability to investigate and source answers to various email and telephony enquiries about technical issues.
Proven customer service experience.
Strong time management/multi tasking & organisational skills
Strong work ethic.
Reliable time keeping and attendance
Solid administration background & a keenness to get involved & support all customer service areas in EMEA.
Attend customer meetings for projects or maintenance contract work.
Maintain relevant customer maintenance documentation on file server.

We’re excited to hear from talented individuals who are passionate about telecommunications and innovation. If you’re ready to take the next step in your career, please submit your application at [email protected] (reference 26/11).

We are an equal opportunity employer and welcome applicants from all backgrounds. Applications will be reviewed on a rolling basis, so early submission is encouraged.

Job Types: Full-time, Permanent

Pay: Up to £32,000.00 per year

Benefits:

Company pension
Free flu jabs
Free or subsidised travel
Health & wellbeing programme
Life insurance
Private dental insurance
Private medical insurance

Language:

Japanese (preferred)

Location:

London E1W (preferred)

Work Location: In person

Quick apply

Refine Your Search

helpdesk engineer jobs in london, gtl

Onsite Helpdesk Engineer

Deskside Support Engineer

3rd Line Support Engineer

Helpdesk Co-Ordinator

Helpdesk Administrator

IT Support Engineer

IT Support Engineer - Tier 2

Helpdesk Administrator

Deskside Support Engineer

On Site Support Engineer 24 month FTC

Junior Field Services Engineer

Associate Technical Support Engineer

1st Line Support Engineer

IT Support Apprentice

Technical Engineer

Graduate Cloud Support Engineer

Technical Support Associate - London

2nd line Network Support Engineer

IT Support Engineer (1st / 2nd Line)

Audio and Visual Installation and Service Engineer

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