helpdesk support Work, Jobs in london, gtl (with Salaries)

Onsite Helpdesk Engineer
KDDI Europe —London
- Up to £32,000 a year
- Full-time
- Azure
- Customer service
- English
- Health & wellbeing programme
- Life insurance
Quick apply
13d
Customer Support - ERP Software
Robosol Software UK Limited —Basildon
- £35,000 - £65,000 a year
- Full-time
- ERP systems
- Bachelor's degree
- In-person
- Free parking
Quick apply
Helpdesk Executive
SSP —London
- Weekend availability
- Hybrid work
- SharePoint
- Employee discount
Quick apply
8d
Helpdesk Administrator
CBRE Local UK —London
7d
Helpdesk Officer
Barnet Council —London
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Microsoft Office
- Annual leave
- Flexitime
12d
Customer Support (UK)
Picklebet —London
- Weekend availability
- Remote
- Customer service
- Communication skills
Quick apply
10d
IT Support Specialist I
Market News —London
- £31,000 - £36,000 a year
- Full-time
- Microsoft Access
- Azure
- Software troubleshooting
- Annual leave
- Employee assistance programme
Quick apply
6d
Site Escort
Equans —Westminster
- £13.45 an hour
- Part-time
- Communication skills
- Employee assistance programme
Helpdesk Administrator
CBRE —London
- Full-time
- Microsoft Office
- Analysis skills
- Typing
7d
Technical Customer Service Advisor
ArtiCAD Ltd —Watford
- £19,000 - £23,300 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- English
- Store discount
- Work from home
Quick apply
Helpdesk Co-Ordinator
InPost UK —Hemel Hempstead
- Hybrid work
- Customer service
- Communication skills
- Time management
Quick apply
1d
Multi Services Assistant
Williams Lea —London
- £14.95 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
- Referral programme
IT Helpdesk Specialist
Coveo —London
- Customer service
- IT
- Communication skills
Quick apply
IT Support Apprentice
QA Apprenticeships —London
- £22,000 - £25,000 a year
- Full-time
- Travel
- Employee assistance programme
FM Helpdesk Operator
Bellrock Property and Facilities Management —London
- £27,007.05 a year
- Monday to Friday
- Hybrid work
- Microsoft Outlook
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
International College Student Support Officer
Oxford International Education Group —London
- £26,437 a year
- Full-time
- Marketing
- Microsoft Office
- Administrative experience
Quick apply
7d
Helpdesk Coordinator
CBRE —London
- Full-time
- Hospitality
- English
- Administrative experience
Deskside Support Engineer
7IM —London
- Azure
- Customer service
- Microsoft Office
Analyst – Desktop Support New
StepStone Group —London
- Azure
- Customer service
- Windows
1d
IT Coordinator/ Helpdesk Technician
Wasserman Media Group LLC —London
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office

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Onsite Helpdesk Engineer

KDDI Europe -
London

Quick apply

Job details

Permanent | Full-time
Up to £32,000 a year
13 days ago

Benefits

Health & wellbeing programme
Private dental insurance
Free flu jabs
Company pension
Free or subsidised travel
Private medical insurance
Life insurance

Qualifications

Microsoft Windows Server
Azure
Customer service
English
Japanese
AWS
SSL
Virtualisation
Organisational skills
Communication skills
Time management
VPN

Full job description

Job Summary
Carry out a variety of technical and co-ordination tasks at customer site to meet or exceed customer requirements (including those tasks assigned by Line Managers which are part of projects or maintenance contract work). All tasks must be delivered in a professional and timely manner to ensure a very high level of customer experience.

Duties

communicate with end users from EMEA region face to face or via telephone, email or collaboration tools at customer site.
1st level troubleshooting of technical issue with end users and assist them as their escalation point of contact.
Hands on Desktop/Laptop PC Support Skill. Network and PC implementation and optimisation. Understand and detailed planning and designing for customer's PC and Network.
PC/Network/Desktop Security element configuration including day-to-day service delivery. Migration planning and execution. Support PC and Call Centre system (including DC server).
Proof of concept testing and acceptance testing. Vendor negotiation and control. Development and implementation for new features and services.
Establish and cease PC/Desktop Security systems. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation.
Utilize/update ticketing system.
Maintain secure operations and keep the environment tidy. Documented approach for implementation and modification.
Visit customer premises when required for project or maintenance contract work including cover staff. Periodical status report to line manager.
Coordination of operation flow with each department and customers.
Ad-hoc request from your line manager Business trips to EMEA and CIS countries.

Experience

Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Antivirus, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud(AWS, Azure), Office/Mailer, Switch/Router/IPT, Box, remote access(SSL-VPN, etc) and Firewall products.
Excellent written and verbal communication skill in English
Japanese speaking skills would be advantage.
Ability to investigate and source answers to various email and telephony enquiries about technical issues.
Proven customer service experience.
Strong time management/multi tasking & organisational skills
Strong work ethic.
Reliable time keeping and attendance
Solid administration background & a keenness to get involved & support all customer service areas in EMEA.
Attend customer meetings for projects or maintenance contract work.
Maintain relevant customer maintenance documentation on file server.

We’re excited to hear from talented individuals who are passionate about telecommunications and innovation. If you’re ready to take the next step in your career, please submit your application at [email protected] (reference 26/11).

We are an equal opportunity employer and welcome applicants from all backgrounds. Applications will be reviewed on a rolling basis, so early submission is encouraged.

Job Types: Full-time, Permanent

Pay: Up to £32,000.00 per year

Benefits:

Company pension
Free flu jabs
Free or subsidised travel
Health & wellbeing programme
Life insurance
Private dental insurance
Private medical insurance

Language:

Japanese (preferred)

Location:

London E1W (preferred)

Work Location: In person

Quick apply

Refine Your Search

helpdesk support jobs in london, gtl

Onsite Helpdesk Engineer

Customer Support - ERP Software

Helpdesk Executive

Helpdesk Administrator

Helpdesk Officer

Customer Support (UK)

IT Support Specialist I

Site Escort

Helpdesk Administrator

Technical Customer Service Advisor

Helpdesk Co-Ordinator

Multi Services Assistant

IT Helpdesk Specialist

IT Support Apprentice

FM Helpdesk Operator

International College Student Support Officer

Helpdesk Coordinator

Deskside Support Engineer

Analyst – Desktop Support New

IT Coordinator/ Helpdesk Technician

I want to receive the latest job alerts for helpdesk support in london, gtl

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