Senior shift manager Work, Jobs in London, Gtl (with Salaries)

Senior Central Operations Manager
Zapp —London
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
12d
Duty Manager/Supervisor
The Lost Estate —London
- Up to £17.50 an hour
- Weekend availability
- Hospitality
- Bar
- Customer service
Quick apply
2d
Senior Operations Manager
Stint —London
- £45,000 - £60,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
- Gym membership
Quick apply
Retail Store Supervisor/Team Leader
Mamas & Papas —London
- Part-time
- Customer service
- Team management
- Employee discount
Quick apply
9d
General Manager
Hastings Road —Ealing
- £50,000 a year
- Weekend availability
- Sales
- Customer service
- Continuous improvement
Quick apply
Senior Commercial Business Planning & Analysis Manager, Finance
Novartis —London
- £66,010 - £122,590 a year
- Full-time
- Hybrid work
- Accounting
- Communication skills
12d
Head of Talent Acquisition
Hozah —Croydon
- From £65,000 a year
- Full-time
- Hybrid work
- Recruiting
- In-person
Quick apply
General Manager
BaxterStorey UK —London
- Up to £55,000 a year
- Full-time
- Budgeting
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Client Operations Manager - Fitness & Wellbeing
Westfield Health —London
- £60,000 - £70,000 a year
- Hybrid work
- Hospitality
- English
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
12d
HR Business Partner
Smarter Cover —Leatherhead
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- Contracts
- Financial services
- Free parking
- Work from home
Quick apply
11d
Sales Director - EMEA
Kaluza —London
- £130,000 - £180,000 a year
- Full-time
- Business development
- Employee discount
Quick apply
FM Human Resources Manager
Franco Manca —London
- Up to £60,000 a year
- Full-time
- Hospitality
- Human resources
- Training & development
- Employee discount
- Referral programme
Quick apply
General Manager
CH&CO —London
- £65,000 a year
- Weekend availability
- Microsoft Office
- Hotel
- Leadership
Operations Supervisor, Quick Commerce
Amazon UK Services Ltd. —London
- Full-time
- English
- Team management
- Analytics
Senior Implementation Manager
Patchwork —London
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- PMP
- Mentoring
- Communication skills
- Employee assistance programme
Quick apply
General Manager
Sticks'n'Sushi —London
- £60,000 - £70,000 a year
- Full-time
- Hospitality
- Restaurant management
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
12d
Senior Manager, People Partnering
Endava —London
- Full-time
- Remote
- English
- No degree
- Human resources
- Employee assistance programme
- Flexible schedule
Quick apply
12d
Senior Manager FP&A
Tripadvisor —London
- Travel
- In-person
- AI
- Employee assistance programme
- Employee discount
Quick apply
Operations Manager - London Sort Centre
Relay Technologies —London
- Full-time
- Continuous improvement
- Team management
2d
Senior Customer Support Manager
IAG Cargo —Hounslow
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
- Free parking
- Employee discount
11d

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Senior Central Operations Manager

Zapp -
London

Apply Now

Job details

Permanent
12 days ago

Benefits

Annual leave
Private medical insurance

Qualifications

Data analysis skills
Analysis skills
Cost efficiency strategy
Continuous improvement
Continuous improvement cycles oversight
Partnership building
Operational strategy development
Product rotation
Training & development
Data visualisation
AI
Loss prevention
Communication skills
Internal quality assurance
Warehouse team management
Distribution operations team management

Full job description

Senior Central Operations Manager

Location: Nine Elms, Full Time

We are seeking a dynamic and experienced Senior Operations Manager to join our exciting, fast-growing team at Zapp. The role is pivotal in supporting our rapid expansion and scaling of operations, managing day-to-day fulfilment centre and central operations, implementing robust processes to optimise customer order fulfilment, minimise stock waste and loss, protect our assets, and foster effective collaboration among fulfilment centre teams, central functions, and external delivery/logistics partners as we continue to grow.

Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.

Responsibilities

Fulfilment Centre/Central Operations

Lead and manage a team of 5 managers, each overseeing their own site, alongside a wider team of 100+ associates and shift supervisors across multiple locations, to drive operational excellence and performance targets in a rapidly growing environment.
Develop and implement strategies to optimise fulfilment centre operations, improve efficiency, and reduce costs.
Oversee inventory management processes, including cycle counting, first-in, first-out (FIFO), and inventory control to minimise waste & shrink.
Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as needed.
Provide training, coaching, and support to fulfilment centre managers, supervisors and associates to enhance their skills and performance and raise the quality of leadership
Foster a positive work environment that promotes teamwork, accountability, and a customer-centric culture.
Lead recruitment activity to continuously identify and grow the fulfilment centre and central operations team at Zapp and raise the hiring standard.

Operational Performance & Standards

Own the quality and customer experience agenda across all fulfilment centres, continuously evaluating processes and driving improvements that streamline operations, reduce defects, and raise the bar on the customer experience.
Champion a culture of continuous improvement, ensuring lessons learned from incidents and audits translate into lasting process change.
Drive operational performance through key customer experience metrics, loss prevention, and efficiency improvements within your fulfilment centres.
Lead regular risk assessments and operational audits across fulfilment centres benchmarking performance against the highest quality, safety, and security standards.
Ensure full compliance with all relevant regulations, licensing requirements, and industry standards across quality, health & safety, security, and loss prevention.

Strategic Partnerships & Operational Initiatives

Manage external delivery/logistics partners by establishing performance KPIs and cultivating relationships to ensure seamless operations.
Lead expansion and innovative projects, including new site openings, vendor onboarding, and budget management to deliver strategic growth initiatives on time and within scope.

Qualifications

5+ years of work experience in retail, grocery, hospitality and related operations.
Experience in managing large teams in a fast-paced environment.
In-depth understanding of retail operations, loss prevention strategies, security protocols, health and safety standards and industry regulations (preferably in retail or logistics).
Strong analytical and problem-solving skills.
Proficiency in data analysis with experience working with data analytics and visualisation tools such as Looker, Excel and Google Analytics.
Excellent written and verbal communication skills.
Proficiency in AI tooling (e.g., Claude) to optimise operational tasks and processes.

Benefits

Competitive salary
Zapp Credit for testing the Zapp service and experience
Private Health Insurance (Bupa)
25 days annual leave, excluding UK Bank Holiday
Lunch provided 4 days of a week at HQ

Apply Now

Refine Your Search

senior shift manager jobs in london, gtl

Senior Central Operations Manager

Duty Manager/Supervisor

Senior Operations Manager

Retail Store Supervisor/Team Leader

General Manager

Senior Commercial Business Planning & Analysis Manager, Finance

Head of Talent Acquisition

General Manager

Client Operations Manager - Fitness & Wellbeing

HR Business Partner

Sales Director - EMEA

FM Human Resources Manager

General Manager

Operations Supervisor, Quick Commerce

Senior Implementation Manager

General Manager

Senior Manager, People Partnering

Senior Manager FP&A

Operations Manager - London Sort Centre

Senior Customer Support Manager

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