About the role
A customer facing role responsible for the installation of Window Dressing products in customers homes. Focus on engaging and delighting our Customer in delivering a market leading customer experience.
We are currently recruiting for 2 heads across our London catchment area.
You will be expected to be able to collect goods from one of collection sites in either Kingston, Sloane Square or Welwyn Garden City.
You will have access to a business use vehicle.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Responsibilities, Skills and Experience
Salary - £30,500 - £43,300.
Contract type - This position is a Permanent contract.
Working pattern - 37.5 hours per week, Monday to Saturday on a rota basis
Location - This is a mobile position where travel is required visiting customers homes. You will be required to attend the office for occasional meetings and training.
Key responsibilities:
Using your customer service skills and product knowledge experience you will be responsible for carrying out the fitting of window dressing products (curtains, blinds, shutters and associated products such as poles and tracks). You will use your skills and expertise to deliver high quality installation standards, ‘Right Fit First Time’. You will be an ambassador for the John Lewis brand, working in customers’ homes, bringing to life our values and delivering a consistently exemplary customer experience.
This role is very independent and although you are provided with your appointments, time management is key to ensure your day runs smoothly.
This is a customer-facing role that involves providing a high level of customer service as you will be visiting customer's properties to complete a range of activities associated with Furnishing Fittings. You will be responsible for providing accurate error free work, demonstrating excellent communication skills and offer advice, demonstrations and recommendations to meet the customers needs.
The role requires a considerable amount of driving between the branch, customers homes and the service building - a business use vehicle is provided for this purpose. You will also be provided with all of the necessary equipment required to complete your work.
You will be required to occasionally visit a John Lewis branch to ensure you are up to date with your product knowledge.
This role is subject to the following pre-employment screening: 3 year references. Basic disclosure. DVLA check.
Essential skills/experience you’ll need:
Full, clean driving license
Excellent Customer service skills
Experience fitting home Furnishing products
IT literacy
Communication skills
Confidence working independently
Desirable skills/experience you may have:
#LI-JC3
The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
