Here’s a summary of the role:
Help deliver high-quality product experiences through smart testing, strong automation, and close collaboration with engineers and product teams. This is a hands-on QA role for someone who enjoys finding issues early, improving release confidence, and building practical test coverage that supports fast, reliable delivery.
You’ll work across manual and automated testing for modern SaaS applications, with a strong focus on web quality, regression coverage, and release readiness. You’ll be part of a collaborative product engineering team where you can shape how quality is built into the development lifecycle, strengthen Cypress automation, and help teams ship with confidence.
Here’s a breakdown of what you’ll do, not all of it, just the important stuff:
- Plan, execute, and document manual end-to-end testing for new features, regressions, integration flows, and end-to-end user journeys.
- Build, maintain, and improve automated test coverage using Cypress, with an emphasis on stable and maintainable tests.
- Work closely with software engineers, product managers, and designers to understand requirements, define acceptance criteria, and catch quality risks early.
- Investigate defects thoroughly, write clear bug reports, support triage, and help teams understand root causes and impact.
- Support release validation and production quality by testing critical paths, reviewing results, and improving regression confidence over time.
- Use AI tools to speed up planning, testing, and documentation, while checking outputs carefully and applying sound judgment.
- Contribute to better QA practices, tooling, and ways of working that improve product quality without slowing delivery.
These are the essentials you’ll need to get an interview:
- 3+ years of professional QA experience in a cloud based product or SaaS environment, covering both manual and automated testing.
- Hands-on experience writing and maintaining automated tests with Cypress.
- Strong understanding of test planning, test case design, regression testing, exploratory testing, and defect reporting.
- Experience testing modern web applications, complex cloud based micro service architecture, and user workflows, with a sharp eye for detail and usability.
- Comfort working with developers, logs, browser developer tools, bug tracking tools, and version-controlled environments.
- Clear communication skills, a collaborative mindset, and the judgment to balance speed, risk, and quality in day-to-day delivery.
- Ability to work independently, manage test execution effectively, and contribute positively in agile ceremonies and release discussions.
- Experience with API testing, SQL, or test data validation.
- Exposure to CI/CD pipelines and integrating automated tests into delivery workflows.
It would be great if you had these too, but we’ll support you if you don’t:
- Experience with AWS environments.
- Exposure to observability tooling, incident response, or production monitoring practices.
- Familiarity with AI-assisted testing or productivity tools, used thoughtfully and responsibly.
#LIHybrid
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
