Student advisor Work, Jobs in London, Gtl (with Salaries)

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Student Support Advisor
Avado —London
- £27,000 a year
- Full-time
- Customer service
- Organisational skills
- SharePoint
- Employee assistance programme
Quick apply
8d
Student Enterprise Advisor
University of East London —London
- £39,824 - £45,281 a year
- Business
Student Advisor
Wrightman Academy —London
- £24,420.00 - £40,364.59 a year
- Part-time
- Hybrid work
- CRM software
- Spanish
- English
- Free parking
- Profit sharing
Quick apply
Student Success Advisor - London
Verto Education —London
- Temporary
- Microsoft Excel
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
Box Office Sales Advisor
ATG Entertainment Limited —London
- £18.01 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
Part Time Sales Advisor 1-2 days a week
Bazar —London
- £12.50 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- In-person
- Employee discount
Quick apply
5d
Student recruitment officer / Course Advisor
Regent College London —London
- £30,000 a year
- Full-time
Quick apply
Assistant Accommodation Advisor (12-months Fixed Term Contract)
University College London —London
- £28,258 - £29,412 a year
- Weekend availability
- Hospitality
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
5d
Retail Assistant (Opticians)
Boots —Richmond
- Weekend availability
- Employee assistance programme
- Employee discount
Customer Service Advisor
YourTRIBE —Elephant & Castle
- £28,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Educational RecruitmentConsultant /Student Advisor
Crystal&Co —Harrow on the Hill
- £28,000 - £32,000 a year
- Weekend availability
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
Quick apply
4d
UCAS Advisor & Oxbridge Coordinator
Newstead Wood School —London
- Full-time
- School
Student Recruitment Representative
Gemological Institute of America —London
- Full-time
One Desk IT (12-Month FTC)
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
7d
Technical Success Consultant
Commusoft —London
- £37,000 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
- Negotiation
Associate Advisor - GEC
AICPA-CIMA —London
- CRM software
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Resident Assistant
Verto Education —London
- £200 - £225 a week
- Temporary
- Microsoft Excel
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
Student Services Manager
LeighAcademiesTrust —London
- £28,745 - £38,474 a year
- Organisational skills
- School
Student Success Advisor-Mandarin Speaking
Blue Education —London
- £32,000 - £42,000 a year
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
14d
Program Assistant - London
Verto Education —London
- Temporary
- English
- Bachelor's degree
- No degree
- Annual leave
- Employee assistance programme

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Student Support Advisor

Avado -
London

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Job details

Full-time | Fixed term contract
£27,000 a year
8 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme

Qualifications

Customer service
Organisational skills
SharePoint
HubSpot
Communication skills

Full job description

Role: Student Support Advisor
Location: London Office
Hours: Full-time (37.5 hrs/week)
Contract: 12-Month FTC
Salary: £27,000 p.a.

About Avado
At Avado, we believe all transformation starts with people. As a Platinum provider of CIPD training, we empower HR and L&D professionals to build the skills, mindsets, and capabilities needed for the future of work.

In a world reshaped by AI and rapid change, we're committed to developing future-ready people professionals through high-impact, accredited learning experiences. Our programmes combine practical application, collaborative learning, and award-winning design to ensure our learners – and their organisations – can thrive and grow.

Our connected learning approach blends deep expertise, innovative technology, and a strong community of support. From early-career learners to experienced practitioners, we deliver real, measurable change that supports individual growth and business transformation.

Avado is part of the Blenheim Chalcot portfolio – the UK's leading digital venture builder – giving us access to a powerful network of innovation, investment, and expertise.

About the Role

We're looking for a Student Support Advisor to join our team and deliver outstanding service to our learners. You will be responsible for handling learner queries, providing timely and accurate information, and ensuring a smooth learner journey from enrolment through to completion. This is a hands-on role requiring excellent communication, problem-solving skills, and a learner-first mindset. You will work closely with colleagues across the business to resolve issues, maintain service quality, and contribute to a positive learning experience.

Key Responsibilities

1. Learner Support & Case Management

Respond to learner queries via email, phone, and the learning hub, ensuring accurate and timely resolutions.
Assist learners with navigating the LMS (e.g., Thought Industries) and troubleshooting common technical or access issues.
Support the completion of administrative tasks such as enrolments, withdrawals, and changes to learner details.
Follow established processes for handling queries and escalate complex cases to the Student Support Lead or Manager when required.

2. Service Quality

Maintain accurate and up-to-date learner records within the CRM (e.g., HubSpot).
Ensure all communication with learners is clear, professional, and aligned with Avado's tone of voice.
Monitor your own caseload to meet agreed service level agreements (SLAs) and response times.

3. Operational Support

Assist with routine reporting and updates to the support team on learner progress or issues.
Help maintain resources in the team's SharePoint hub to ensure information is current and accessible.
Participate in regular team meetings, training, and quality assurance reviews.

4. Collaboration

Work with tutors, product, and curriculum teams to ensure learner needs are met.
Liaise with the Sales, Delivery, and Finance teams on learner payment, cancellation, or refund queries.

What We're Looking For

Experience in a learner support, customer service, or administrative role (education sector desirable).
Strong written and verbal communication skills.
Good organisational skills and the ability to manage multiple priorities.
Proficiency with CRM/LMS systems (HubSpot and Thought Industries desirable).
Detail-oriented with a professional, solution-focused approach.
Collaborative mindset and willingness to learn.

What you'll get:

Lots of benefits including:

Holidays – 25 days plus bank public holidays, increasing by 1 day after 2 years and a further day after 4 years.
A day off on or around your birthday.
Cycle2Work scheme
Statutory pension and life assurance.
Access to Employee Assistance Programmes
Various opportunities to gain an immersive experience into a range of Avado products and proposition.
On-demand access to our Avado Connect community

And… just for being here, we offer you a culture that's created and nurtured by super smart people and underpinned by our Values which guide our thinking, decisions and actions, creating a truly unique place to work. You will also get to be at the forefront of helping a very diverse range of professionals enhance their careers, whether at the early stages or later down the line. You'll enjoy an environment with an enviable workspace to use in West London, serious personal development opportunities (well, we are a learning organisation after all), and some rather nice job-related and lifestyle perks.

And we're highly inclusive….

Avado is one of those rare places where anyone from anywhere with any background or experience is free to come and do their very best work. We believe in the diversity of thought, as that's what helps us help our clients and learners – whether investing in their own development, or having their employer invest for them. Equality, diversity and inclusion are values that underpin our success; come and see for yourself!

By submitting your CV you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview, or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing [email protected] – but please note that this means we will no longer consider you for the role you have applied for. You can review our privacy policy here.

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Refine Your Search

student advisor jobs in london, gtl

Student Support Advisor

Student Enterprise Advisor

Student Advisor

Student Success Advisor - London

Box Office Sales Advisor

Part Time Sales Advisor 1-2 days a week

Student recruitment officer / Course Advisor

Assistant Accommodation Advisor (12-months Fixed Term Contract)

Retail Assistant (Opticians)

Customer Service Advisor

Educational RecruitmentConsultant /Student Advisor

UCAS Advisor & Oxbridge Coordinator

Student Recruitment Representative

One Desk IT (12-Month FTC)

Technical Success Consultant

Associate Advisor - GEC

Resident Assistant

Student Services Manager

Student Success Advisor-Mandarin Speaking

Program Assistant - London

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