Introduction:
Job Title: Technical Project Manager
Department: Professional Services and AI Value Delivery
Reports To: Customer Engagement Manager / Portfolio Manager
Travel: Up to 25% for customer engagements at bank sites
About SymphonyAI Financial Services:
SymphonyAI Financial Services is the global leader in AI-powered financial crime prevention. We provide SensaAI and NetReveal, combining AI and non-AI software, to help over 300 banks, insurers, and financial firms prevent money laundering, fraud, sanctions breaches, and market abuse. Our systems sit between criminals and the financial system and are closely monitored by top regulators around the world.
Overview:
As a Technical Project Manager, you will own the end-to-end delivery of SensaAI and NetReveal deployments at major financial institutions. You will lead complex, multi-stream projects spanning transaction monitoring, sanctions screening, KYC, and fraud, and act as the single point of accountability for delivery quality, timelines, regulatory readiness, and customer satisfaction.
Job Description:
Key Responsibilities:
Run Strong, Modern Project Management:
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Lead single-workstream or small multi-workstream projects within an existing customer engagement, typically spanning engineering, data science, and customer IT, with senior TPM or engagement manager oversight on cross-team dependencies, escalations, and decisions that affect the broader program.
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Run delivery the AI Fast way — short cycles, working software, instrumented decisions, and decisions made on evidence rather than opinion, even inside long bank change-management calendars.
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Maintain rigorous operating cadence: kickoff, weekly delivery, risk and issue management, change control, financial tracking, lessons learned, and the regulator-grade documentation expected in financial services, working in partnership with the broader delivery team.
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Contribute to delivery of assets — playbooks, accelerators, model tuning patterns, MRM evidence templates, and reference deployments — that the rest of the Financial Services AI Value Delivery practice can reuse.
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Use AI tools in your own workflow — for planning, status synthesis, risk analysis, alert and scenario review, customer artifacts, and quality checks. We expect AI-first behavior from the people delivering AI.
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Drive and champion AI adoption within teams by actively motivating and enabling individuals to integrate AI into their daily workflows, ensuring its practical use delivers measurable business value.
Deploy AI Financial Crime Technology Successfully, In Production:
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Own the end-to-end delivery of SensaAI and NetReveal projects typically up to $1M in budget, operating within a defined scope and existing contract — from kickoff through model tuning, user acceptance, go-live, and hypercare — and ensuring alignment on schedule, budget, quality, and risk. Engage senior TPMs for scope-change decisions, commercial trade-offs, and complex risk calls.
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Orchestrate cross-functional teams (solutions architecture, data science, engineering, and customer stakeholders) to ensure the technical solution is coherent, compliant, and delivers against agreed financial crime objectives, challenging assumptions where needed and driving decision-making.
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Drive AI deployment readiness for regulated environments: data lineage, model evaluation and explainability, alert quality benchmarks, scenario tuning, transaction monitoring above-the-line and below-the-line testing, sanctions list refresh, payments cutover plans, and parallel-run strategies.
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Operationalize the AI value case in production with the bank to instrument and track the outcomes that matter — alert reduction, investigator productivity, SAR quality, time-to-decision, and total cost of compliance — and surface the results to the engagement manager, who leads renewal and expansion conversations with the customer.
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Produce model risk management evidence packs that satisfy SR 11-7, SS1/23, and equivalent regulatory regimes, alongside the bank’s MRM and internal audit functions.
Manage Senior Bank Stakeholders with Rigor and Empathy:
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Co-lead the customer relationship with the engagement manager, serving as the day-to-day delivery counterpart to the bank's program leads, financial crime operations managers, and IT delivery leads, while the engagement manager holds the relationship with C-suite stakeholders (CCO, MLRO, CIO, CDO).
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Run working-level status meetings, delivery reviews, and decision forums with crisp status, evidence, and clear asks; contribute to steering committee materials and attend alongside the engagement manager, who chairs the executive-level conversation.
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Guide the bank through change management for investigators, model reviewers, and front-line ops — recognizing that financial crime deployments succeed or fail on people and workflows as much as on models.
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Negotiate scope conversations honestly inside a fixed-price, regulated, audit-trailed environment: protect the bank’s regulatory commitments, protect the SymphonyAI margin, and keep both moving in the same direction.
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Stand alongside the customer when their regulator visits — not by speaking for the bank, but by making sure the deployment evidence is complete, accurate, and defensible.
Commercial and Business Growth:
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Draft Statements of Work, commercial proposals, scope assessments, and change control for high‑value engagements.
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Report on project financial performance, including revenue, margin, cost‑to‑complete, forecasting, and risk/commercial exposure.
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Identify opportunities for renewals, expansions, and adjacent service offerings.
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Partner with Customer Success and account teams to support growth forecasting and long‑term account planning.
What We Are Looking For:
Required:
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At least 3 years of technical project management experience.
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Demonstrated ownership of complex enterprise software or AI deployments end-to-end.
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Strong technical fluency in modern AI and data systems.
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Proven success managing senior stakeholders in regulated environments.
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Excellent written and verbal communication in English.
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Track record of running programs with discipline.
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Readiness to travel for customer engagements at bank sites.
Strongly Preferred:
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Prior career foundation in technology development or deployment role before transitioning into project or program management.
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Direct financial services delivery experience: anti-money laundering, sanctions screening, KYC, fraud, market surveillance, payments, or core banking.
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Hands-on exposure to SensaAI, NetReveal, or competing financial crime platforms.
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Working knowledge of the regulatory landscape that shapes our deployments.
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Experience deploying AI or analytics into bank production environments.
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PMP, Prince2, SAFe, CAMS, or equivalent certification.
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Experience working across global delivery teams.
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Fluency in at least one of the following languages is desirable: German, French, Italian, or Spanish.
Diversity & Inclusion Statement:
We are committed to building a diverse and inclusive team and encourage candidates from all backgrounds to apply.
About Us:
SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.
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