Vice president of customer experience Work, Jobs in London, Gtl (with Salaries)

Senior Admissions Officer (Applicant Enquiries)
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Annual leave
- Employee assistance programme
9d
Change and Engagement Lead (Professional Services Hub)
University College London —London
- £68,284 - £76,244 a year
- Full-time
- Agile
- Annual leave
- Employee assistance programme
4d
Associate, Financial Modelling - Project Finance
MUFG —London
- Full-time
- Microsoft Excel
- No degree
- Leadership
Head of Alumni and Supporter Voice
University College London —London
- £54,931 - £64,644 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Vice President, Digital Engineering Services and Solutions Customer Engagement and Communications Lead
MUFG —London
- Full-time
- Management
- Marketing
- Social media management
9d
Student Support Officer and Independent Sexual Violence Advisor
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
4d
Regional Vice President, Sales EMEA
LangChain —London
- £300,000 - £330,000 a year
- Full-time
- Azure
- Sales
- AWS
Vice President, Brand Director
Emerald X —London
- £92,500 a year
- Full-time
- Travel
- Leadership
- Communication skills
Vice President, Global Account Activation & Remediation
Salesforce —London
- Full-time
- Master's degree
- Bachelor's degree
- AI
Senior AV and IT Support Officer
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Agile
- IT
- Annual leave
- Employee assistance programme
8d
Vice President, Client Strategy and Growth | Continental Europe
GXO Logistics —London
- Up to 50% travel
- Travel
- Contracts
7d
Business Analyst - Vice President - Payments
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- Analysis skills
- Financial services
- Business
- Annual leave
13d
Senior Vice President, Sales Executive
The Bank of New York Mellon Corporation —London
- Full-time
- Sales
- Presentation skills
- Bachelor's degree
Vice President - Equity Manager Research
Gallagher Benefit Services —London
- Microsoft Excel
- Presentation skills
- Employee stock purchase plan
- Life insurance
VP, Multinational/Traditional Corp Sales
BCD Travel —London
- £128,000 - £135,000 a year
- Full-time
- Remote
- Sales
- English
- Travel
- Employee discount
- Flexible schedule
7d
Senior Director, Head of International Network Compliance (EMEA)
Capital One UK —London
- Full-time
- Hybrid work
- In-person
- Leadership
- Communication skills
KYC Coordination team - Vice President
Mizuho —London
- Hybrid work
- Microsoft Office
- Analysis skills
- Supervising experience
- Annual leave
Partner Business Manager - Eastern Europe (f/m/d)
SonarSource —London
- Full-time
- Communication skills
Vice President, GTM EMEA
Astronomer —London
- Full-time
- Hybrid work
- Sales
- DevOps
- Analysis skills
9d
Regional Vice President of Sales, EMEA
NetBrain —London
- Remote
- Management
- Sales
- Travel
- Flexible schedule
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Senior Admissions Officer (Applicant Enquiries)

University College London -
London

Apply Now

Job details

Full-time | Fixed term contract
£43,981 - £52,586 a year
9 days ago

Benefits

Cycle to work scheme
On-site gym
Season ticket loan
Annual leave
Company pension
Employee assistance programme

Qualifications

Haskell

Full job description

Ref Number

B01-05592

Professional Expertise

Student Recruitment and Admissions

Department

Vice-President (Operations) (B01)

Location

London

Working Pattern

Full time

Salary

£43,981-£52,586

Contract Type

Fixed-term

Working Type

Hybrid

Available for Secondment

Yes

Closing Date

22-Jul-2026

About us

The Admissions team is responsible for all admissions to UCL’s Undergraduate, graduate taught, research, teacher training and affiliate programmes. It handles approximately 170,000 applications per cycle. The Admissions function is critical in ensuring that UCL secures the desired number of students to meet UCL’s aspirations in terms of securing and maintaining a well-qualified, balanced student body and associated tuition fee income.

About the role

We are seeking to recruit a Senior Admissions Officer (Applicant Enquiries) to work in our centralised admissions team on a fixed term maternity cover basis, covering enquiries regarding applications for undergraduate (UG), graduate (PG), teacher training (ITE) and affiliate study. Duties will include: Jointly managing a team of applicant Enquiries staff on a day to day basis; Working to develop the Applicant Enquiries Centre and associated work flows and processes, being led by best practice in the field of enquiries; providing ongoing training, documentation and supervision to staff on handling enquiries and the use of UCL’s enquiries CRM system; running reports and ensuring prompt responses to enquiries within agreed service standards; monitoring and auditing enquiry responses to ensure consistency and accuracy; rota-ing service provision in the Student Recruitment and Admissions Hub and telephone service; monitor trends in enquiries and ensure development and updating of relevant FAQs and websites; reporting to manager any trends or issues to be resolved; liaising with relevant stakeholders and departments (Accommodation, Student Recruitment etc.) to ensure accuracy of information and best possible customer service is provided; to respond to complaints from applicants regarding service provision; to act as a champion for the Admissions enquiries CRM system, including system testing and assisting in training and support of admissions administrators and tutors; developing expertise in the Admissions enquiries CRM system, UCL’s phone system (Genesys) and the UCLSelect application database; to assist the Undergraduate Admissions Managers with setting up and delivering the phone system and staffing for A level results day; to handle applicant enquiries by telephone, post, email, web chat and in person; other duties commensurate with the role (see job description) The role is available until the 18th August 2027 or the return of the original postholder, whichever is sooner. If you have any queries about the role, please contact Tom Haskell at: [email protected] Please note, this role does not meet the requirements for visa sponsorship, so you must have the unrestricted right to work in the UK to be successful.

About you

The post-holder will need to have significant experience working in higher education admissions, and should hold qualifications to degree Level or equivalent. They need to be able to organise themselves and a large team effectively to meet service standards and be able to do so under pressure, prioritising work appropriately. An ability to assess current policies and procedures and make suggestions for change that improve the applicant experience, while adhering to regulatory requirements is essential. The post-holder must also have strong interpersonal skills and a tactful and diplomatic approach to dealing with applicants and staff. The successful candidate will need to demonstrate strong motivation and interest in providing an excellent customer service environment.

What we offer

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below: • 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days) · Additional 5 days’ annual leave purchase scheme • Defined benefit career average revalued earnings pension scheme (CARE) • Cycle to work scheme and season ticket loan · Immigration loan · Relocation scheme for certain posts • On-Site nursery • On-site gym • Enhanced maternity, paternity and adoption pay • Employee assistance programme: Staff Support Service • Discounted medical insurance Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; people with disabilities; LGBTQI+ people; and for our Grade 9 and 10 roles, women.

Apply Now

Refine Your Search

vice president of customer experience jobs in london, gtl

Senior Admissions Officer (Applicant Enquiries)

Change and Engagement Lead (Professional Services Hub)

Associate, Financial Modelling - Project Finance

Head of Alumni and Supporter Voice

Vice President, Digital Engineering Services and Solutions Customer Engagement and Communications Lead

Student Support Officer and Independent Sexual Violence Advisor

Regional Vice President, Sales EMEA

Vice President, Brand Director

Vice President, Global Account Activation & Remediation

Senior AV and IT Support Officer

Vice President, Client Strategy and Growth | Continental Europe

Business Analyst - Vice President - Payments

Senior Vice President, Sales Executive

Vice President - Equity Manager Research

VP, Multinational/Traditional Corp Sales

Senior Director, Head of International Network Compliance (EMEA)

KYC Coordination team - Vice President

Partner Business Manager - Eastern Europe (f/m/d)

Vice President, GTM EMEA

Regional Vice President of Sales, EMEA

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